Grogan's Towne Chrysler Jeep Dodge Ram

Great Customer Service Russ is A Great person he helped us through the whole process in buying our 2016 Jeep Grand Cherokee it was worth the day we spent at the Dealership. Russ is A Great person he helped us through the whole process in buying our 2016 Jeep Grand Cherokee it was worth the day we spent at the Dealership. Everyone in the whole organization was very nice ! From Finance to Service to Showroom!! Love going there for Service More

With caveats Last year I worked with Chris Aughney at the Grogan's Towne on Central. He was great, inspired confidence in me with his honesty and integrity & I re Last year I worked with Chris Aughney at the Grogan's Towne on Central. He was great, inspired confidence in me with his honesty and integrity & I recently I returned to him to begin looking for a car for my young daughter. The BUT here is that I took my Grand Cherokee to the Grogan's Towne on Telegraph for recall repairs several times. Not sure what the issue is here - possibly just too big of a dealer/repair shop - but I will not use them again. Everything takes at least a full day and is super inconvenient. Superficially nice but no real attention to detail and if you're not an educated consumer and aware of all the particulars regarding the repairs, you get no help from them. I should not have to be so vigilant! Chris gets 5 stars and then some but the Service Dept on Telegraph gets a 2. Last time I took the car in (sensing a lot of recalls here??) I took it to Charlie's Dodge in Maumee and had a much better experience in working with the Service Dept. More

Exceptional Customer Service! Our son purchased a 2012 Jeep Liberty from Chris last year and my wife, Anne, and I were very impressed with his customer service and attention to det Our son purchased a 2012 Jeep Liberty from Chris last year and my wife, Anne, and I were very impressed with his customer service and attention to detail. When we were in need of a car, we didn't hesitate to contact Chris and advise him what we were looking for. We had selected several models we were interested in test driving and Chris made sure every one of the models was on the lot for us to test drive. We settled on a 2015 Chrysler 200 with only 8150 miles on it and could not be more pleased with our choice. The price was right and the purchase process was made so simple and efficient. We will definitely return to Grogan's Towne and Chris when we are in need of another vehicle! More

Excellent service!!! Joe Lambert did an excellent job of making sure I got exactly what I was looking for. It was the smoothest car purchase I've ever had. Joe Lambert did an excellent job of making sure I got exactly what I was looking for. It was the smoothest car purchase I've ever had. More

The best customer service I have ever experienced! John is absolutely amazing. Sold us our 2015 Dodge Durango. Had a few things that needed take care of and he made it all happen. I will never buy a ca John is absolutely amazing. Sold us our 2015 Dodge Durango. Had a few things that needed take care of and he made it all happen. I will never buy a car from anyone else and he will get many referrals. Hard to come across nice honest people these days. Keep up the great work :) More

Kept every promise! We bought a used car from Bob Reaume. He made our car buying experience wonderful. From pricing to service, they're top notch. Bob isn't "pushy"; you We bought a used car from Bob Reaume. He made our car buying experience wonderful. From pricing to service, they're top notch. Bob isn't "pushy"; you pick the car that's right for you. Some salesmen want you to buy "their" car, as in the one that's been on the lot the longest. WE WILL BUY ANOTHER CAR FROM BOB & GROGANS TOWNE. More

Excellent, timely car buying experience Joe Lambert in the used car sales department was wonderful to work with. Adding another child, we needed an efficient and safe SUV as well as a fair t Joe Lambert in the used car sales department was wonderful to work with. Adding another child, we needed an efficient and safe SUV as well as a fair trade for our current car. Joe went above and beyond, coming in on his day off as we traveled two hours from Columbus, to help us. Jamie in finance was quick and clear on all our paperwork We will definitely be back for our next car! More

Lied about work being done before I took delivery of vehicle I drove 3 hours to look at a vehicle listed online. We made a deal for my purchase, providing that they would perform an outstanding recall on the car I drove 3 hours to look at a vehicle listed online. We made a deal for my purchase, providing that they would perform an outstanding recall on the car, and I would come back in 10 days to pick up the car. John called me later said car was ready. I asked if recall issue was addressed, and he assured me it was. When I picked up car I asked for proof, and was told they don't provide that, but promised me it had been done. Months later I get recall letter in the mail for this same issue, as I'm now the owner. I call Chrysler and they confirmed there was no work performed on that VIN number. Sure they were friendly, the whole time they were lying to me... More

Complete SCAM, lied right to my face! After waiting over a week for a service appointment for an issue with a severe wobble in the front end that left us fearing the safety of our lives i After waiting over a week for a service appointment for an issue with a severe wobble in the front end that left us fearing the safety of our lives if we drove the vehicle, we were informed by the service employee that it is a well known issue with Jeep/Chrysler. So well known that it has a name, "Death Wobble". "Quick minor fix", they said. A couple hours later Jeep is fixed and picked up. Upon review of the paperwork given to us we noticed a vehicle inspection sheet that clearly had several issues marked as needing immediate attention. Apparently they only do repairs that fix the main issue, not the problems that are a result of said issue, even though or possibly because it's "warranty work". Will take it elsewhere for follow up. Sent Jeep back to Grogan's Towne for insurance claim body work thinking it's a simple repair, surely they can handle that. Wrong! This time we went over the vehicle before signing any paperwork. The work was not complete, parts were not replaced. When we inquired about the problems we were told the parts were still "good" so they didn't replace them. But the paperwork said they were replaced. "Oh, we have the new parts right here for you", said Don Davies, body shop manager. "We were just going to give them to you and let you replace them", he said. I informed him that our insurance was not only billed for the parts but for the labor too, so, "yes" I want them installed. When asked about the other portion of the repair he refused to perform that service and said he would speak with our adjuster regarding that service. Don Davies assured us that he had left a note on our bill for the cashier to inform us of these issues, however, when we spoke with the cashier (Jayne) she produced all the paperwork she was given and there were no "notes" attached to anything or any notice that old parts were used. The lie I believe was to cover the fact that they had tried to scam our insurance company with bogus claims for new parts and labor that were never installed. If we had not requested to look at the repairs before signing the check I'm sure those new parts would have been sold to the next gullible customer. Consumers beware, mark the parts to be replaced and check them before signing for anything. Even what you think are reputable dealers will try to scam you. This is twice our vehicle was into this dealer and that "car wash" you get for free with every service never happened either. More

Ask for Joey If you want to be insulted and lied to about a used car's value, and you really like to deal with arrogance, ask for Joey. We wanted to buy a car th If you want to be insulted and lied to about a used car's value, and you really like to deal with arrogance, ask for Joey. We wanted to buy a car there but left and went elsewhere. More