Grogan's Towne Chrysler Jeep Dodge Ram

Complete SCAM, lied right to my face! After waiting over a week for a service appointment for an issue with a severe wobble in the front end that left us fearing the safety of our lives i After waiting over a week for a service appointment for an issue with a severe wobble in the front end that left us fearing the safety of our lives if we drove the vehicle, we were informed by the service employee that it is a well known issue with Jeep/Chrysler. So well known that it has a name, "Death Wobble". "Quick minor fix", they said. A couple hours later Jeep is fixed and picked up. Upon review of the paperwork given to us we noticed a vehicle inspection sheet that clearly had several issues marked as needing immediate attention. Apparently they only do repairs that fix the main issue, not the problems that are a result of said issue, even though or possibly because it's "warranty work". Will take it elsewhere for follow up. Sent Jeep back to Grogan's Towne for insurance claim body work thinking it's a simple repair, surely they can handle that. Wrong! This time we went over the vehicle before signing any paperwork. The work was not complete, parts were not replaced. When we inquired about the problems we were told the parts were still "good" so they didn't replace them. But the paperwork said they were replaced. "Oh, we have the new parts right here for you", said Don Davies, body shop manager. "We were just going to give them to you and let you replace them", he said. I informed him that our insurance was not only billed for the parts but for the labor too, so, "yes" I want them installed. When asked about the other portion of the repair he refused to perform that service and said he would speak with our adjuster regarding that service. Don Davies assured us that he had left a note on our bill for the cashier to inform us of these issues, however, when we spoke with the cashier (Jayne) she produced all the paperwork she was given and there were no "notes" attached to anything or any notice that old parts were used. The lie I believe was to cover the fact that they had tried to scam our insurance company with bogus claims for new parts and labor that were never installed. If we had not requested to look at the repairs before signing the check I'm sure those new parts would have been sold to the next gullible customer. Consumers beware, mark the parts to be replaced and check them before signing for anything. Even what you think are reputable dealers will try to scam you. This is twice our vehicle was into this dealer and that "car wash" you get for free with every service never happened either. More

Ask for Joey If you want to be insulted and lied to about a used car's value, and you really like to deal with arrogance, ask for Joey. We wanted to buy a car th If you want to be insulted and lied to about a used car's value, and you really like to deal with arrogance, ask for Joey. We wanted to buy a car there but left and went elsewhere. More

nobody wants to take care of any problems Bought a 2012 Equinox from Grogans that needed some paint work done was supposed to pick it up two days later ended up 5 weeks later picked the car u Bought a 2012 Equinox from Grogans that needed some paint work done was supposed to pick it up two days later ended up 5 weeks later picked the car up took it to the body shop brought it back same day the work was not very good and came back a mess driver and I decided to send it back after talking with the salesman Bob he said he would take care of it. Had the car two days brought it back put it in the driveway and left. the interiors black leather had white rubbing compound all over the seats and door panels and mats. The car left with a full tank of gas came back on empty. We took pictures contacted the owner Denny talked with him about the problems told him we had pictures but didn't seem to care wanted us to bring it back over we told him he had two shots at it and it was not getting any better Took it to local Chevrolet dealership all was taken care of in one day and came back all cleaned up. Would not recommend Grogans to anybody More

Best Ever Buying Experience I have never had a better buying experience! The sales team that helped me, Russ Irvine, Jamie Badger, Julie Zell, and Mike Farber were OUTSTANDING! I have never had a better buying experience! The sales team that helped me, Russ Irvine, Jamie Badger, Julie Zell, and Mike Farber were OUTSTANDING! This sales team treated me like I was the only customer they had to deal with that day. I did not feel rushed to make a decision, I was actually encourage to make sure that I was getting the exact vehicle I wanted! Russ took the time to find me the vehicle I wanted - we had to get it from another dealership and he did that in 24 hours! Jamie and Julie made sure that I understood all of my options with financing. They even took the time to resubmit my application to try to find a different term for the financing because I was curious what it would do to the payment and the interest rate. This team is amazing! I will definitely buy from them again - however - it might be awhile because I HAVE THE VAN I WANT! More

Great customer service. I am very impressed with the customer service I received from Steve Merritt. I inquired about a vehicle, and even though I went up to look at a total I am very impressed with the customer service I received from Steve Merritt. I inquired about a vehicle, and even though I went up to look at a totally different make/model, I am very happy with the Jeep I decided on buying. Steve was very easy to work with, and did not push me to purchase a vehicle. The financing was quick and easy. Within a few hours, I was driving away with my vehicle. They also filled up the tank! Since my purchase, I have had many phone calls from Steve and Groghans asking if I was happy with my purchase and had any concerns. I was very impressed. I had a bad experience with Taylor Kia in 2006, and so glad that Steve made this experience very pleasant. Thanks Steve!!! More

Highly recommended!! Bob Reaume was incredibly friendly and efficient. He worked out a stress free deal with me and I could not be happier. Thank you so much!! Bob Reaume was incredibly friendly and efficient. He worked out a stress free deal with me and I could not be happier. Thank you so much!! More

Quick and courteous experience I contacted the dealership and was directed to Renee Oliver. I told her what I wanted and within a few minutes, she found a Durango that fit my requi I contacted the dealership and was directed to Renee Oliver. I told her what I wanted and within a few minutes, she found a Durango that fit my requirements and gave me a ballpark trade-in value for my car. Everything went smooth, no high pressure sales tactics. Second new car I have bought there in the last 12 months. More

I love my Grand Cherokee!!! I would absolutely recommend this dealership to ALL of my family and friends. From the test drive, to the financing, and finally the purchase...Grogan I would absolutely recommend this dealership to ALL of my family and friends. From the test drive, to the financing, and finally the purchase...Grogans made my car buying experience smooth and fun. I will be purchasing from Grogans from here on out!!!! More

I won't buy a car from anyone else Doug is the best an most knowledgeable salesman Ive dealt with in 30 years. Thanks Doug, Love my Scat pack Challenger! You can't go wrong with this gu Doug is the best an most knowledgeable salesman Ive dealt with in 30 years. Thanks Doug, Love my Scat pack Challenger! You can't go wrong with this guy!!! More

Great Dealership!!! Amazing Customer SERVICE!!! Everyone i have ever came in contact with at Grogan's have always been awesome!!!! Down to earth sales representatives and always willing to go six e Everyone i have ever came in contact with at Grogan's have always been awesome!!!! Down to earth sales representatives and always willing to go six extra miles to make sure you get what you want!!! I wouldnt ever recommend another dealership!!! =] I love my Dodge Journey!!! =] More