Groove Ford

My service engine soon light came on (steady, not flashing) just blocks from this dealership, so I brought it to Groove immediately. The service writer was pleasant and straightforward: “Leave me you flashing) just blocks from this dealership, so I brought it to Groove immediately. The service writer was pleasant and straightforward: “Leave me your truck and I can have a mechanic look at it in 5 days”. What ? Are you joking? Why don’t I bring it back in 5 days and your mechanic can run the diagnostics while I wait. This ain’t my first rodeo cowboy. I know what must be done to analyze a repair like this. His reply was; “Make an appointment to drop your truck off and a mechanic will look at it within 5 days of that date.” That’s crazy and completely unacceptable. I bought the Premier care warranty plan with the purchase of this new (2022) F-250 truck. How does this service fall anywhere near premier care? This fact didn’t change a thing. I get a free loaner while your mechanics service my vehicle, according to the Premier care plan, and a fact that the service writer failed to suggest. His reply was simply, “we don’t offer loaners because we don’t have any to loan out. Don’t you have a second car?” No! I’m not buying another vehicle just to have for these situations. So I recommend getting a rental car which is also covered by my care plan, another fact he neglected to mention. His reply, “you could get a rental but there’s not any rental cars available. Plus it’s a risk if Ford will pick up the bill since we don’t know if this repair is covered by the warranty.” Amazing! His crystal ball also knows what the car rental market is doing at that very moment. This guy seems xxxx bent on making things as inconvenient as possible for the customer. “We can offer you a ride home after you drop the truck off.” What am I supposed to do for transportation for the next 5 days assuming they can fix the problem the same day as the diagnostic testing? (Wishful thinking) The service writer has no solution. Where’s the first rate service they advertise on their home page? When’s the last time they offered an enjoyable experience to their customer? Does Groove Ford even know what a good customer experience looks like? There’s plenty of opportunities to do better but Groove Ford just doesn’t care once you leave their sales floor. It doesn’t make any difference who I was working with from Ford. It’s obviously a departmental attitude problem. Do better! There’s so much opportunity to grab more business if you just follow up on your own policies and customer promises. I called a month later to schedule a service recall and was given the same dialogue and list of inconveniences. I’m never buying another extended warranty if Ford isn’t going to guarantee they honor it. My purchase is primarily based on the quality of the product together with quality of service. This truck has less than 9,000 miles on it but without good quality service, I’ll be replacing it with another brand that can deliver on their promises. More

do not buy a vehicle from here. They sold me a lemon, they knew this SUV had all these issues and they just sold it and wont fix it all. I told them I had a child in a wheelchai They sold me a lemon, they knew this SUV had all these issues and they just sold it and wont fix it all. I told them I had a child in a wheelchair that would be in the car and they still gave it to me and told me it was okay. It has been one thing after another I have had this vehicle for 4 months. They dont care about fixing the cars before selling them. More

IT WAS A JOY,to have Teddy help me with the purchase of my car, being a person of color he made me feel comfortable, we had a good time while we waited for paperwork, I encourage your company to employ mor my car, being a person of color he made me feel comfortable, we had a good time while we waited for paperwork, I encourage your company to employ more people of different ethnicity, he spoke ❤️ really high of the Company, I enjoyed the experience Thank you More

Great service and exceptional communication throughout the whole process...Excellent service, they accommodated all my needs. the whole process...Excellent service, they accommodated all my needs. More

We had an excellent experience at Groove Ford. Teddy made the buying process so mellow and easy. We planned a full day of test drives all over town but were so comfortable working with Teddy we di Teddy made the buying process so mellow and easy. We planned a full day of test drives all over town but were so comfortable working with Teddy we didn’t need to go anywhere else. We also had several rate quotes going into the dealership but Groove beat them by a mile and really brought our payment down. Teddy even followed up later in the week to make sure we had everything we needed. Thanks Teddy! More

Great customer service. They go the extra mile to make sure that the customer is happy. The overall experience was great. Very happy and we will return to purchase other veh They go the extra mile to make sure that the customer is happy. The overall experience was great. Very happy and we will return to purchase other vehicles from them in the future. The salesman Travis Willis was great and I give him 10 stars. Great sales experience!!! Thank You. More

This dealership is a total scam. If you're considering a purchase, I recommend going to Kansas City, where you can save yourself 10k. Unlike other dealerships, this place has inflate If you're considering a purchase, I recommend going to Kansas City, where you can save yourself 10k. Unlike other dealerships, this place has inflated prices and charges deposits on orders. I suggest avoiding them altogether. More

Everybody I delt with at the arapahoe location was knowledgeable and excellent to deal with. Jesse Cooper went above and beyond my expectations to get me into the right truck for my business. Manageme knowledgeable and excellent to deal with. Jesse Cooper went above and beyond my expectations to get me into the right truck for my business. Management was great and financing was a breeze. Will plan to deal with them for my fleet trucks soon. Cant say enough about the friendly service I received. If you are looking to get yourself into a truck/car for a good price without all of the hidden fees and add ons, this is the place to go. More

Excellent service, they accommodated all my needs in a timely fashion and also helped guide me to what I was looking for! timely fashion and also helped guide me to what I was looking for! More