Groove Ford

Teddy was great went above and beyond his energy is unmatched. Purchased a used F150 from out of state. I felt confident in my purchase and jumped on a plane. Teddy picked me up at the airport and the unmatched. Purchased a used F150 from out of state. I felt confident in my purchase and jumped on a plane. Teddy picked me up at the airport and the vehicle was everything he stated and showed me VIA video call. Made me feel as if i was buying the most expensive vehicle on the lot. The dealship on the other hand. They did a horrible job cleaning the truck engine bay was a mess truck was buffed prior to purchase and buffing compound was caked in the door jams. Which was a waste of time scratches still visible like the mess was made to appease a customer that it was attempted. Again Teddy was great, but the dealership could do better much in the prepping. More

Teddy made it fast and easy to leave with a great car at a fair price. Overall, I’m happy with the whole process. a fair price. Overall, I’m happy with the whole process. More

Very good service and accommodating of my special request. Car was written up promptly, in line for service quickly and ready to go within 1.5 hours, which I consider quite good for a no appointment request. Car was written up promptly, in line for service quickly and ready to go within 1.5 hours, which I consider quite good for a no appointment waiter. More

Groove Ford and Thaddeus helped us find exactly what we wanted! Fast and helpful service wanted! Fast and helpful service More

. Thaddeus was very nice and provided a great experience. I’m glad we could make a deal work. I’m glad we could make a deal work. More

Jesse and the groove ford team was amazing to work with! They didn’t pressure us on price, and when we had an illness in the house the next day, they brought the car and paperwork out to us!! Would love to They didn’t pressure us on price, and when we had an illness in the house the next day, they brought the car and paperwork out to us!! Would love to work with them going forward. More

Teddy is a wonderful salesman. I would recommend anyone to go see him. Teddy will help you get into the car of your dreams. I would recommend anyone to go see him. Teddy will help you get into the car of your dreams. More

I have brought my F-150 truck in 3 times for warranty service and each time has been a complete disaster. Replaced dash, Broke instrument cluster panel and was told it's not a warranty issue. Had them re service and each time has been a complete disaster. Replaced dash, Broke instrument cluster panel and was told it's not a warranty issue. Had them replace my brakes and asked them to look at the wheel bearings. They didn't. Now back in for wheel bearing replacement for nearly 2 weeks. Was told parts were on Back order. Checked with outside mechanics and was told they could fix it in a day or two. No one returns calls when they say they will. Went to Ford and escalated to "Customer Experience Specialist" was told I would receive a call back within 24 hours. No call back. This is the worst customer service I have ever seen and I have 40 years of sales and service experience. Probably the last Ford I will ever buy! It's a shame to see a company perform so poorly but I will speak with my wallet since no one will speak to me to fix my problem. More

Teddy and Oscar were amazing and did the best they could to get me into the the truck I’ve always wanted. By far the best, couldn’t ask for better assistance. to get me into the the truck I’ve always wanted. By far the best, couldn’t ask for better assistance. More

Had a great experience ordering a 2023 Mach 1 handling pack from Emerson at Groove Ford. Super easy to work with and get the deal done when the car arrived…. Early! If you are going to purchase a new Ford pack from Emerson at Groove Ford. Super easy to work with and get the deal done when the car arrived…. Early! If you are going to purchase a new Ford, check out Emerson at Groove. More