Groove Honda

Being a one-income family who are also partially supporting two adult children, getting a good lease price with our current vehicle's negative equity made the sale a challenge for Brian. He stuck w supporting two adult children, getting a good lease price with our current vehicle's negative equity made the sale a challenge for Brian. He stuck with me through all the negotiating and even when I initially thought we weren't going to be able to get a deal, he never showed resentment for all his time I took. In the end, we were able to walk away mutually satisfied with the deal. Thank you, Brian and Dan (mgr)! More

"Share my experience." Honestly it began as I needed a new gas cap on my S2000. While I knew Mark Fenton from a handful of meetings (from riding with other groups), he went out of his way to he needed a new gas cap on my S2000. While I knew Mark Fenton from a handful of meetings (from riding with other groups), he went out of his way to help me with the right product, no delays and that bright disposition I've always known him to posses and share. So a year later when I offered to help as a volunteer with the Black Forest Benefit consisting of a group of firefighters and non-fighters raising funds for and awareness to the needs of so many who lost so much in the fires just three weeks ago, I knew I wanted to ask the only dealership I've ever felt so comfortable at, Freedom Honda, to be the only automotive dealership sponsor at our event. I could have raised a bit more money in sponsorship funds had I contacted other dealerships but Freedom was the one I trusted and would feel proud to have associated with our benefit. They might say no...but they were the first folks I thought of! In talking with Bret Peterson for just few minutes and explaining our focus, he didn't hesitate to offer support. I was fighting back tears. To see individuals step up; to see a community come together for so many...it never ceases to amaze me. While I have not purchased a vehicle from Freedom nor have I (until last week) had a need for major service on my Honda (she doesn't operate like her typical racing machine without a functioning clutch! :>) ), I would trust anything to the folks at Freedom Honda in Colorado Springs. Simply put...they are "good people" and good people will always do the right thing regardless if it's finding the right gas cap or helping to rebuild a community. Thank you Mark and Bret. I just wanted you to know...you made a difference. Lisa Price Waltman More

Hello, my name is Adam and I just purchased a Honda Civic EX from Freedom Honda, and I just want to recap my experience purchasing my first ever vehicle. Everything started normal, I looked around th EX from Freedom Honda, and I just want to recap my experience purchasing my first ever vehicle. Everything started normal, I looked around the lot on a Sunday, and then on the following week made my way back to the dealership here in Colorado Springs on Woodmen road. I explained to the dealer how I did not want to spend anything more than $12,000 on a vehicle. As one might expect I was escorted around the lot looking at several vehicles priced at $14,000. After showing some interest in the Honda Civic EX I told the saleman (Isaac Kitchen) that the car was great but that I was serious about not spending anything more than $12,000 for the sale price of the car. Isaac then told me that we could meet in the middle which would have been $13,000, and after talking it over with my wife I agreed to the offer. That's when things got interesting for me. Isaac came back with a pre-agreement which he wanted me to sign. I started signing before my wife stopped me and told me to look at the listed price, it was still $14,000. I informed Isaac that this is not what we agreed on, and he went on to say that the manager would not approve a sale decrease. Apparently he was never going to mention that part to me. No harm done I told him, that was fine we'll do $14,000, but we are going to opt out of the extended warranty priced at $2000, to get our price down. Over the course of the next two hours I was offered and pressured a total of 12 times to reconsider the extended warranty (I did not reconsider). Next I was taken over to the financing office where I was yet again asked if I wanted the extended warranty (again I said no). The finance officer looks at me confused and says that Isaac had told them that we wanted the extended warranty and to include it in the contract. The finance officer calls Isaac in and relays the message, and we are told that the extended warranty was a really good deal (again we refuse). Next, we find out that the car is not certified, which we were told by Isaac on numerous occasions that the car was certified. After complaining to the manager he agreed to certify the car for us free of charge ($1500 it cost him to do we were told). Then our good friend and salesman Isaac comes back in and says that since we certified the car for us that we should do the extended warranty (we refuse). The finance guy finally sells us on extending the certification to 7 years for a price of $950. Overall we were at the dealership for 4 hours. The next day regretting that I had gone over my limit for what I wanted to spend I decided to try and return the car. Figuring that being at the dealership for 4 hours and the fact it was late at night had caused me to make an impulse buy. On the contract it states that it is up to the dealer if they will allow a return. To make a long story short I was told no, and that if I left the car on the lot that it would be impounded (Isaac said this). The funny thing about the threat was that I had never mentioned just leaving the car on the lot. I was frustrated that as a military member and so called valued customer that they would not take the car back when only 21 miles had been but on the car since the purchase. They demanded from me what my reasons were for returning the vehicle, and after I left to take a walk to cool down, and my wife returned with the truck we were trading in, they then talked to her with me not around asking why I was returning the vehicle. Needless to say, I do not plan on ever buying a Honda from a dealership again. I cannot believe how I was treated, and the sheer lack of flexibility of the staff. I was told time and time again that I was a valued customer, but in this case actions speak louder than words. More

Tommy Lovato was really great to work with. Professional, polite, knows his product (most salesmen don't), urged us to buy - but wasn't overly pressuring us and gave my wife and I space to disc Professional, polite, knows his product (most salesmen don't), urged us to buy - but wasn't overly pressuring us and gave my wife and I space to discuss privately. He stayed very late to help complete the sale (as did the manager and finance manager). Overall we had a great experience and have recommended Freedom Honda to friends (not something I would normally do). Thank you! More

I REALLY liked working with Tamarin. I'd never had a good experience working with car people before. I'd always come away feeling like I'd been lied to or cheated. Not with Tamarin. I felt treated wit good experience working with car people before. I'd always come away feeling like I'd been lied to or cheated. Not with Tamarin. I felt treated with with respect, honesty, and integrity. Together we found the perfect car for my daughter and got financing that worked for us. Tamarin stayed late for us and worked past closing. She answered all my questions and met my needs quickly. She went above and beyond for us. Her coworkers at Freedom Honda really went out of their way, too. They walked me through the process and helped me when I didn't have all my paperwork with me. I would definitely shop here again. More

Tamarin, was very helpful and very nice. Solved my problem! I was having issues with my radio after my battery died and she told me how to take care of it. problem! I was having issues with my radio after my battery died and she told me how to take care of it. More

Had a VERY good experience at Freedom Honda. Kelly & Dan made our trip from pueblo worth it. They really worked with us and got us the car we wanted. I would recommend Freedom Honda to anyone! Ask to wo Dan made our trip from pueblo worth it. They really worked with us and got us the car we wanted. I would recommend Freedom Honda to anyone! Ask to work with Kelly and Dan! :) More

Had a great experience working with Tamarin. She's super responsive and helpful. We were able to virtually work out the deal and just had to come in to drive and sign. No games or hard up-sells. super responsive and helpful. We were able to virtually work out the deal and just had to come in to drive and sign. No games or hard up-sells. More

I have had bad experiences with car dealerships in the past, so buying a new car is up there by a root canal on my "least favorite things to do" list. I was very specific with my wants and needs. Tamari past, so buying a new car is up there by a root canal on my "least favorite things to do" list. I was very specific with my wants and needs. Tamarin was very kind and helpful, and she worked with me to get me my new car. She never made me feel pressured during the process. This was the second car I purchased from Freedom Honda. I am sure it will not be the last. More

I came to Honda with big expectations for a great trade-in value and an even better price on a new car. With the help, wealth of knowledge and honest talk from Bill, Honda exceeded all expectations. trade-in value and an even better price on a new car. With the help, wealth of knowledge and honest talk from Bill, Honda exceeded all expectations. So excited to have a beautiful and reliable new civic and be part of the Honda family. If you're looking for a new car, go to Freedom and ask for Bill! More