Groove Mazda

Quick, responsive, good pricing, sales person Rebecca was great.g g g g g g g g g great.g g g g g g g g g More

I did not feel my issue was resolved. I was told my infotainment glitching would be covered through a special service program from Mazda Customer Service. When my car was checked out I was told my infotainment glitching would be covered through a special service program from Mazda Customer Service. When my car was checked out they said what they tried didn't work so it would cost $483.69 to fix it. They also found several other items to be repaired with a total cost of $2874.10. I felt taken advantage of that they couldn't fix the problem I went in for, which I was told would be covered, but found many other items at a very high cost. I have a personal additional warranty on my car and tried calling & emailing Parker to see if he could speak with the warranty company to see if the fix could be covered by the warranty. I never received a return call or email. More

Everyone involved helped make this new lease happen, from the color and interior of the car, the monthly payment, to the financial paperwork in adding in the gap insurance! The teamwork made it happen!! I the color and interior of the car, the monthly payment, to the financial paperwork in adding in the gap insurance! The teamwork made it happen!! I appreciate everyone there at Mazda!! More

Team at Auto Nation is always pro-active. Was concerned when Auto Nation purchased the dealership but nothing has changed just some new faces. They listen to any issues and address them. Was concerned when Auto Nation purchased the dealership but nothing has changed just some new faces. They listen to any issues and address them. More

Had a great experience with Sam! He helped me get approved quickly and stated lat to help out! He helped me get approved quickly and stated lat to help out! More

I was very pleased with how well and attentive the sales and finance department are. Thank you for being so kind and finance department are. Thank you for being so kind More

Please see to it that the wheel key lock is but back in the glove compartment. the glove compartment. More

AJ from sales was really great to work with. There was an issue with the car that was fixed by the service department and they gave me an uber ride home There was an issue with the car that was fixed by the service department and they gave me an uber ride home More

Post Sales follow up is less than desirable. They care about the close but nothing after. I emailed with a question about extend warranty, did not hear back. They failed to educate you on how to They care about the close but nothing after. I emailed with a question about extend warranty, did not hear back. They failed to educate you on how to pay for money down, what i needed to get my title on my trade in and then called the last day of the month implying this deal might not be honored since they did not have the title. Even though I proactively reach out a week prior. Disappointing. does not matter who you buy from, it is the same car and when all you truly have to offer is service. AutoNation failed. More

Found a car we were interested in at Autonation Mazda (must be new name of Groove Mazda). The salesperson told us specifically that the price ($26,999) included Mazda's theft and appearance coverage. A (must be new name of Groove Mazda). The salesperson told us specifically that the price ($26,999) included Mazda's theft and appearance coverage. After deciding to purchase it, the numbers came back wrong. Car was listed as $26,200 but then they added the theft ($749) and appearance ($749) coverages separately. When we pointed this out, the sales person said that "the internet" pricing was wrong. We pointed out that the vehicle sticker had a QR code that took us to the dealership internet. The sales person got very demanding at that point and we would have left but it was late, we had been at it all day, and we liked the vehicle. We settled on dropping the theft and keeping the appearance coverage, though I was not really happy about it. The finance agent tried to sell us a lot of expensive add on coverages we did not want, but eventually got to a reasonable package that we accepted. After taking possession and driving home, we realized that the cargo blocks and net that we in the description we not in the car. I emailed the sales person this in response to her follow up asking how we liked the vehicle. No reply after a few days, so now I am writing this review. We had visited several dealerships that day and all of them had variations on the same bait-and-switch tactics. One place had "no dealer fees" but tried to force us to buy a protection package instead (we walked out). another pushed the extra coverage packages and would not take no for an answer. In both cases, I asked I guess they all figure they will only ever sell one vehicle to any one person so they try to squeeze as much out of them as they can. More