Groove Mazda

I had a very good experience at Groove Mazda. Everyone I worked with was very helpful and knowledgeable. I did not feel any pressure on buying anything, which is always a good thing when purchasing a car. worked with was very helpful and knowledgeable. I did not feel any pressure on buying anything, which is always a good thing when purchasing a car. More

In a world where people come into contact with "service" each day of the week, the level can range from good to very poor these days. What a fantastic experience to have worked with Kenny at Groo "service" each day of the week, the level can range from good to very poor these days. What a fantastic experience to have worked with Kenny at Groove Mazda. He proved that an excellent service model can still exist in today's fast paced life. My 1992 Mazda Miata has been going there for over 5 years for oil changes and at the most recent one, there were few things amiss given it was almost at 60,000 miles. Kenny provided me the cost estimate, assisted me with a coupon for service and provided updates as the repair work was occurring. After a new water pump and timing belt, the car was still getting to a high temperature on the highway with the AC going based on their testing. After more research, Kenny and his mechanic found that the radiator was the cause. At the end of the service, Kenny called and was very accommodating to my schedule and getting me on my way. Big kuddo's to Kenny and the staff at Groove Mazda! I'll be back and have already began telling my friends about the fantastic service I received! More

We worked with Brian Olson and felt like he did a fabulous job in assisting us with our new car. He was friendly, knowledgeable and helped us make a decision without seeming too pushy. We will defi fabulous job in assisting us with our new car. He was friendly, knowledgeable and helped us make a decision without seeming too pushy. We will definitely recommend him and the dealership to others. So far, we have been extremely happy with our experience with the dealership! More

Spencer and the technician that worked on my MX-5 could not have been more professional of helpful. This was a great experience. This was my first time dealing with Groove - you've got a new customer. I wa not have been more professional of helpful. This was a great experience. This was my first time dealing with Groove - you've got a new customer. I was very pleased. More

I was very happy with the service department. The gentlemen I spoke with was helpful, informative and accommodating. The current waiting room is also much better than the old one. gentlemen I spoke with was helpful, informative and accommodating. The current waiting room is also much better than the old one. More

Very comfortable, very friendly, very helpful, very honest. Our salesperson Marty Norman was great only wanted to make sure we were happy,and okay with the deal we were getting. We bought 2 cars from honest. Our salesperson Marty Norman was great only wanted to make sure we were happy,and okay with the deal we were getting. We bought 2 cars from Marty within a 2 week period, and only wanted to deal with him. More

I don't like how your tech's take the car out for a "driving inspection". Its nothing more than a joy ride in someone else's car. I take my car to you to get something done. If I don't request for y "driving inspection". Its nothing more than a joy ride in someone else's car. I take my car to you to get something done. If I don't request for you to try and diagnose something, then I don't expect (or want) you to go drive my car. Your tech should merely need to pull my car into the bay...that is IT. The first time I took my car in to you, the tech scratched my shift knob up with his ring, adjusted my seat to a position that he preferred better than my own, and cranked my AC. The second time (most recently-- for warranty of the wiper ground wire). The tech took the car for yet another drive...cranked my AC...and washed my car. For one, I don't run my car through automated car washes...those are only good for scratching the already poor Mazda paint. Plus, my car was already clean. You simply succeeded in washing off my quality cleaning/wax products with your subpar economy products. Secondly, my car has all of 8k miles on it. I doubt the tech's need to "test drive" my car to make certain that everything is up to "spec". More

Overall, the experience was great and I would certainly recommend this dealership and its service department. My only concern lies with online appointment process. This is the second time I've used this recommend this dealership and its service department. My only concern lies with online appointment process. This is the second time I've used this feature, and both times I had to make follow-up phone calls -- more than 72 later -- to verify and confirm receipt of the appointment. Otherwise, thank you for the great work! More

I had a positive experience at this dealership and would return for service in the future. I would also recommend this dealer to family and friends. return for service in the future. I would also recommend this dealer to family and friends. More

Customer Service: Very nice. Made an appointment only 1 days in advance. Quality of work: Brought in new 2011Mazda 3 so probably wasn't much to do. Based on the customer service, I believe they did a th days in advance. Quality of work: Brought in new 2011Mazda 3 so probably wasn't much to do. Based on the customer service, I believe they did a thorough inspection. Friendliness: The shop was almost empty so I had a chance to talk to a couple people that worked there. Very nice. Informative. Overall Experience: Quick. Waiting room was fine. Price: Oil change was a little expensive (plus it's synthetic). But I guess I don't mind paying a little extra it keep the car in Mazda's hands. More