Groove Mazda

Found a car we were interested in at Autonation Mazda (must be new name of Groove Mazda). The salesperson told us specifically that the price ($26,999) included Mazda's theft and appearance coverage. A (must be new name of Groove Mazda). The salesperson told us specifically that the price ($26,999) included Mazda's theft and appearance coverage. After deciding to purchase it, the numbers came back wrong. Car was listed as $26,200 but then they added the theft ($749) and appearance ($749) coverages separately. When we pointed this out, the sales person said that "the internet" pricing was wrong. We pointed out that the vehicle sticker had a QR code that took us to the dealership internet. The sales person got very demanding at that point and we would have left but it was late, we had been at it all day, and we liked the vehicle. We settled on dropping the theft and keeping the appearance coverage, though I was not really happy about it. The finance agent tried to sell us a lot of expensive add on coverages we did not want, but eventually got to a reasonable package that we accepted. After taking possession and driving home, we realized that the cargo blocks and net that we in the description we not in the car. I emailed the sales person this in response to her follow up asking how we liked the vehicle. No reply after a few days, so now I am writing this review. We had visited several dealerships that day and all of them had variations on the same bait-and-switch tactics. One place had "no dealer fees" but tried to force us to buy a protection package instead (we walked out). another pushed the extra coverage packages and would not take no for an answer. In both cases, I asked I guess they all figure they will only ever sell one vehicle to any one person so they try to squeeze as much out of them as they can. More

The video sent to explain what was done, was great. Thanks to tech for sending. Thanks to tech for sending. More

They are all helpfull,rebekah do an amazing jobs and andrew explain every details pretty good,amazing experience,deserved a 5 star rating andrew explain every details pretty good,amazing experience,deserved a 5 star rating More

The vehicle smelled awful of cigarettes after a couple days when the cleaner or air freshener they used wore off. I called Sam the salesman who sold me the vehicle to see if he can address is. No response days when the cleaner or air freshener they used wore off. I called Sam the salesman who sold me the vehicle to see if he can address is. No response. Would be recommend to friends. More

They were fast with the process, they answered all my questions and it was a great experience for me buying my first brand new car for the first time questions and it was a great experience for me buying my first brand new car for the first time More

I had a great experience at this dealership a couple ofdays ago, and worked with SAM withney to make my dream car happen. He helped us out with photos, videos and offers etc. He was super friendlyan ofdays ago, and worked with SAM withney to make my dream car happen. He helped us out with photos, videos and offers etc. He was super friendlyand kind , and helpful . He made the entire process run smoothly. I really appreciat you Sam . If youre in the market for a new car I would high recommend reaching out to Sam , is going to make you dream true . More

HOMOPHOBIC AND RACIST! ! bought a CX5 here. The whole experience was terrible. I called to scheduled service a woman answered, asked my name and proceeded to call me sir ! bought a CX5 here. The whole experience was terrible. I called to scheduled service a woman answered, asked my name and proceeded to call me sir. I said my name again and said I am not a man. She continued talking and called me sir three more times. Again I said. I am not a man and she said “whatever”. I then asked for a manager and she hung up on me. I have called to talk to someone at the dealership that would at least tell me that what she did was not acceptable but guess what?? I’m still waiting. I asked for the GM to call me he never did. On top of this my CX5 is the worst car I have ever bought. It starts on its own and get terrible gas mileage. This is the second or third time I am writhing this review they keep deleting it. More

I recently had the pleasure of purchasing a vehicle at Groove Mazda in Denver, CO and I cannot express enough how positive and enjoyable the entire experience was. I was provided transportation from the a Groove Mazda in Denver, CO and I cannot express enough how positive and enjoyable the entire experience was. I was provided transportation from the airport to the dealership by one of their drivers Chloe who immediately made me feel welcome, setting the tone for a stress-free car buying process. One I arrived at the dealership I worked with Melissa Malone. What stood out most about Melissa was her genuine and personable approach. Unlike some salespeople who can be overbearing and pushy, she took the time to understand my needs and preferences, creating a tailored experience that felt more like a conversation than a sales pitch. Her friendly demeanor and positive attitude made the entire process enjoyable, and I never felt pressured in any of my decisions. I Also worked with Eloy Preciado for financing. Eloy went above and beyond to ensure that I felt comfortable with my decision. He took the time to explain the financing options, making sure I understood every aspect of the process. His transparency and honesty instilled a high level of trust, which is often rare in the car-buying world. Overall, my experience with Groove Mazda in Denver, CO exceeded my expectations. If you're in the market for a new vehicle and appreciate a personable, knowledgeable, and non-pushy sales approach, I highly recommend seeking out Melissa and Eloy as needed. They truly made my car buying journey a positive and memorable one. More

They don't stick to their word,they will lie to you and say."All service is included for 12 months" Not true. say."All service is included for 12 months" Not true. More

I was visiting family in Colorado and stopped in at Groove Automotive and ended up purchasing a 2023 Mazda CX5. Upon returning home to Missouri with my beautiful new SUV, I was having difficulty with t Groove Automotive and ended up purchasing a 2023 Mazda CX5. Upon returning home to Missouri with my beautiful new SUV, I was having difficulty with the command knob and wasn’t able to pull up any of the settings. The closest Mazda dealership is an hour away from me, so not a matter of just running up to the dealership where I live. So I called back to Groove in Colorado. Berto in customer service helped me, even called me back using FaceTime on our cell phones and walked me through how to properly use the command knob and explained all the settings. He was so kind and patient with me! Unfortunately, I obviously won’t be able to service my vehicle at Groove Automotive. I only hope that I can get this same kind of service and treatment at the dealership in Missouri. Thank you Berto and thank you to my salesman Caleb and to Jeremy for your help with my new vehicle! More