Groove Mazda

Fantastic experience with Groove Mazda and especially Wendel. I first reached out to him in Sept/Oct 2021 about a new lease on a CX-30. He was very knowledgeable and suggested different options to fit my Wendel. I first reached out to him in Sept/Oct 2021 about a new lease on a CX-30. He was very knowledgeable and suggested different options to fit my budget. Fast forward 6 months and after much research on my own, I determined Groove Mazda was where I wanted to make my next purchase. Fortunately for me, Wendel was right there ready to pick up where we left off and within days he had me in a brand new CX-30. A huge thanks to Wendel, and the entire Groove team! Look forward to continuing the relationship for years to come. More

First time Mazda owners. Love our new 2022 CX5. Our sales person, Sara, was very patient with all our questions etc. Sara, Sam and Dan were great to work with. We are so Love our new 2022 CX5. Our sales person, Sara, was very patient with all our questions etc. Sara, Sam and Dan were great to work with. We are so glad we stopped in at Groove to find out about Mazdas, and happy to join the Mazda family. More

Sara and Kaylie were wonderful to work with!! They helped me find the car I wanted and worked hard to get a price I could handle. I give the my complete and total endorsement! helped me find the car I wanted and worked hard to get a price I could handle. I give the my complete and total endorsement! More

Great experience with Sara Sacks, she is patient, friendly and very helpful. Second car our family has purchased from her and the dealership!! Thanks so much Sara!! friendly and very helpful. Second car our family has purchased from her and the dealership!! Thanks so much Sara!! More

Unfortunately wifey totaled her 2014 CX-9 couple of weeks ago, so needed a replacement. We're Utah residents, so after searching the entire state of Utah for a new red CX-9, no luck. After expanding our s ago, so needed a replacement. We're Utah residents, so after searching the entire state of Utah for a new red CX-9, no luck. After expanding our search, we located the right "red" 2021 CX-9 (with no dealer mark-up) at Groove Mazda in Centennial CO. I contacted Zack Love in Sales, who handled the deal seamlessly from start to finish. Then an easy flight from SLC to DEN, Uber to Groove Mazda in Centennial, where the right car was all ready; all paperwork correct, no funny business, and a pleasant drive home. Highly recommend Zack and his team. More

The entire staff at Groove Mazda was extremely helpful, kind, and made the entire experience very pleasant! I highly recommend this dealership. kind, and made the entire experience very pleasant! I highly recommend this dealership. More

I'm very disappointed. I had a good sales experience with Sarah Sacks at Groove, but I will never work with Groove again due to the exceptionally bad experience with the Finance department. They do anything Sarah Sacks at Groove, but I will never work with Groove again due to the exceptionally bad experience with the Finance department. They do anything but make car buying easy. I paid cash, no loan, and repeatedly stated for more than an hour that I did not want prepaid maintenance nor an extended warranty. Sam Lyons would not finish the deal and let me leave until I agreed. I was told these additional items are 100% refundable within 30 days notice. I agreed (just to be able to leave as I'd missed both lunch and dinner due to this). These guys work hard, fast, and are pressured to push these add-ons. Once I agreed, he immediately provided the paperwork to finish the sale and I was quickly on my way. I wrote a letter to Sam Lyons the next morning asking for a full refund of both the $560 prepaid maintenance and the $2,722 extended warranty. There was some back and forth and I waited a month to receive the check, but it never came. I then started reaching out to Dealership Management - Bob Chapman and Sam Whitney. No one in the dealership could (was allowed to?) help me except for Bob Chapman, who manages the Finance Department. Not one staff member could even tell me what prepaid maintenance covers - I was told that Bob Chapman is the only person I could speak with. Voicemails were not returned and when I called back to speak with any other person in Finance or the Dealership in general, the receptionist didn't greet me, but immediately transferred me to Bob Champman's voicemail box. I have been very pleasant in all of my communications. I purchased the vehicle on June 25, 2021 requesting refund on June 26, 2021. On August 29 I finally received a check for $2,722 refund for extended warranty. I called on September 1 and 2 and was again told I can only speak with Bob Chapman - no other individual in Finance, Sales, or any department of Groove Dealership can speak to me about my request, the status, or what prepaid maintenance includes. The morning of September 2, 2021 I sent another followup email to both Bob Chapman and Sam Whitney requesting a check refunding me $560 refund for prepaid maintenance. I have yet to hear back from anyone at Groove. Bob either needs more help, or he needs to empower his staff, which would greatly improve the customer experience. More

Don't waste your time. Twice they advertised cars that are not on their lot. Feels like bait and switch. Waiting for trade-in they say are not on their lot. Feels like bait and switch. Waiting for trade-in they say More

Drove 2 hours each way to visit Groove Mazda to get a good deal on a Mazda. They did not let me down because I left with a new Mazda. All of the people were able to help us with everything that we needed good deal on a Mazda. They did not let me down because I left with a new Mazda. All of the people were able to help us with everything that we needed. Great service, great deals, and a great Mazda dealer. I will be coming back for all of my Mazda service. Thanks Groove Mazda More