Groove Subaru of Silverthorne

Service Department doesn't know the meaning of service The service department at this dealership is a complete joke. You will wait on the phone for 20 plus minutes, or will have to call several times to ge The service department at this dealership is a complete joke. You will wait on the phone for 20 plus minutes, or will have to call several times to get anyone to answer. I called to schedule an oil change and they said that you can't make an appointment because they have an express lane. I live 45 minutes away, so I immediately left my house, and when I arrived they told me there was a three hour wait for the "express line". I asked for a refund for my previously purchased oil change package because I couldn't wait three hours and had just drove the whole way simply for an oil change, and they said that they had to place a call to someone else to ask and that they'd call me back. It has now been three days and I have yet to receive a call. I wish this was my first bad experience here, but it is not. If I wasn't moving away from the area, I would sell my Subaru so that I didn't have to do any more business with this dealership. Bring your business somewhere else, period! More

HORRIBLE We love our subaru outback. Thought the subaru sign met service. We were overcharged on a major repair all parts were marked up and charged for 10qt We love our subaru outback. Thought the subaru sign met service. We were overcharged on a major repair all parts were marked up and charged for 10qts of oil! Our car takes 4.5. Can not get a call back filed a complaint with headquarters. Our car was never driven same mileage. Horrified! Car was leaking fluid after! Matthew Soto was manager More

A great overall experience! Vista Subaru was great during the purchase of my last vehicle. They offered a fair price on the vehicle, picked me up from my work in the vehicle I w Vista Subaru was great during the purchase of my last vehicle. They offered a fair price on the vehicle, picked me up from my work in the vehicle I was interested in to test drive, and they had done almost all the financial legwork ahead of time, so I was in and out of the dealership quickly. More