Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
Write a review

Group 1 Buick GMC South

Houston, TX

Overview
Employees
Reviews
Vehicles
4.6
3,288 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
Contact Dealership

12820 Gulf Fwy

Houston, TX

77034

Directions

By Type

Showing 3,288 reviews

October 02, 2026

Andrea & Gil always take the best care of me and my vehicle! They truly care about their customers! More

by sarahmascara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrea, Gil
Print
September 28, 2026

Maximo Garcia was a great salesman, extremely knowledgeable, friendly, and easy to work with. Would highly recommend him as a salesman in the service manager was also extremely easy and polite to More

by JM
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Maximo Garcia
Print
Sep 29, 2026 -

Group 1 Buick GMC South responded

Hi, we're happy you found our staff to be so supportive during your experience here. Please don't hesitate to reach out if there's anything additional we can do for you.

September 28, 2026

Very poor service. My truck was returned dirty and on empty. Dealership seemed very unorganized. More

by jagirre1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Frany Zepeda
1.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Sep 29, 2026 -

Group 1 Buick GMC South responded

Thank you for taking the time to share your feedback. We sincerely apologize that your experience did not meet your expectations. Returning your truck in a condition that was not satisfactory, along with concerns regarding the fuel level and overall organization of your visit, is not the level of service we strive to provide. We understand how frustrating this must have been, and we appreciate you bringing these concerns to our attention. We take comments like yours seriously and will review your visit with our team to identify where we fell short and how we can improve our processes moving forward. If you would be willing to discuss your experience further, please contact us directly so we can learn more about what occurred and work toward making things right. We value your business and appreciate the opportunity to address your concerns. Elvin Carrera Service Manager 832-775-1755 ecarrera@group1auto.com

September 28, 2026

My Service Rep was phenomenal, very attentive to detail and patience with me woulddefinitelyrecommend my friends. More

by Joe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Akila
Print
Sep 29, 2026 -

Group 1 Buick GMC South responded

Hi Joe, we're happy to hear you had such a positive experience with our team! Thanks again for the recommendation, and have an amazing day!

September 26, 2026

Check in was quick and the service wait time was reasonable…in fact, it was faster than I had expected. More

by devinneyed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Claudia in the service department was 5 stars
Print
Sep 27, 2026 -

Group 1 Buick GMC South responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 25, 2026

Great service. Fast and friendly. Honest and upfront prices. Thanks Group 1 GMC. I will continue business with you More

by rrdznoodles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Claudia
Print
September 24, 2026

I had an outstanding experience with the service department here! From the moment I dropped off my car, the team was professional, courteous, and transparent about the needed work. My service adviso More

by Joy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elvin Caterra, Donovan Palma, Claudia
Print
Sep 25, 2026 -

Group 1 Buick GMC South responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Group 1 Buick GMC South! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 22, 2026

Every time I come to this dealership “BB” is a pleasure to work with. Been here multiple times More

by Beninohdz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
BB
Print
Sep 24, 2026 -

Group 1 Buick GMC South responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 19, 2026

Omar helped me out gave me updates and made sure the job went well with no problems More

by reyesarturo265
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar
Print
Sep 23, 2026 -

Group 1 Buick GMC South responded

Hello, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

September 19, 2026

Akalia got me scheduled in Today for a oil change and tire rotation and also helped out with extended warranty to cover some parts that went bad on the vehicle More

by Ciro.yanez
Recommend Dealer
Yes
Employees Worked With
Akalia fret
Print
Sep 22, 2026 -

Group 1 Buick GMC South responded

Hi, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

1
2
...
329