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Group 1 Buick GMC South

Houston, TX

Overview
Employees
Reviews
Vehicles
4.6
3,109 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
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12820 Gulf Fwy

Houston, TX

77034

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Showing 3,109 reviews

October 15, 2025

The worst service experience I have ever had. My vehicle wasn't even looked at for 6 days, then it was misdiagnosed until the foreman looked at it. Then I had to wait another week without a car o More

by ADAM.BERRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adalberto
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Oct 20, 2025 -

Group 1 Buick GMC South responded

Hi Adam, We’re very sorry to hear about your recent service experience and the delay you encountered with your vehicle repair. We completely understand how frustrating it must have been to be without your car for such an extended period, and we apologize for the inconvenience caused by the misdiagnosis and rental situation. Your feedback is important to us, and we’re reviewing what happened to ensure communication and turnaround times improve going forward. Our goal is always to provide timely, transparent, and high-quality service for every guest, and it’s clear we fell short this time. Elvin Carrera Service Manager 832-775-1755 ecarrera@group1auto.com

October 14, 2025

Made Appt early morning got same day service and it was quick and my advisor was great Christopher More

by Solisrosie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher “Shane” Myer
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Oct 15, 2025 -

Group 1 Buick GMC South responded

Hi, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 14, 2025

Sales lady was awesome price was very fair gave me a tour of the dealership provided me with all services that I may need in the future with my new truck More

by batmanxavier
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ada Pasasin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Morelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hannah Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ena Pasasin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 15, 2025 -

Group 1 Buick GMC South responded

Hello, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 08, 2025

amazing service and great customer service . very knowledgeable and professional.they take great care of their customers More

by jujublast69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rocio Hernandez
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Oct 10, 2025 -

Group 1 Buick GMC South responded

Hello, thank you; we appreciate your feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

October 07, 2025

Every time I bring my truck there they are very courteous and friendly and greet u with a smile and they know what they are doing More

by solomonanderson33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 09, 2025 -

Group 1 Buick GMC South responded

Hello, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.

October 05, 2025

The service was absolutely horrible. I waited on my car 4 hours for a simple oil change. No car wash because the crew went home.and they did net check tire pressure. Nor rotated my tires More

by Khdaniels48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Frany Zepeda
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 07, 2025 -

Group 1 Buick GMC South responded

Hello Khdaniels48, I sincerely apologize for the experience you had during your recent visit. Waiting that long for an oil change and not receiving the additional services you expected is unacceptable, and I completely understand your frustration. Your feedback is extremely important to us, and I assure you this is not the level of service we aim to provide. We always strive to complete oil changes within about one to one and a half hours on average, but clearly, we missed the mark this time. I’m very sorry that your vehicle was not properly checked for tire pressure and rotation, and that communication fell short when the wash crew had already left for the day. I would like the opportunity to personally make this right and ensure your next experience is handled with the care and efficiency you deserve. Please reach out to me directly at your convenience so I can review your visit in detail and find the best way to regain your confidence in us. Thank you for bringing this to my attention — your feedback helps us improve both our process and our customer communication. Best regards, Elvin Carrera Service Manager ecarrera@group1auto.com

October 04, 2025

I’m very satisfied with the service you provided on my truck. Everything was handled quickly and professionally. I appreciate your help More

by Sergio Delgado
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Flores
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Oct 07, 2025 -

Group 1 Buick GMC South responded

Hi Sergio, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

October 03, 2025

Took a minute as service advisor was busy but received excellent service. Jessica was polite, explained the service needed and kept me updated on the progress. Side note: waiting area and restrooms we More

by Egarza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Setts
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Oct 05, 2025 -

Group 1 Buick GMC South responded

Hello Egarza, we're happy you found our staff to be so supportive during your experience here at Beck & Masten Buick GMC South. We can't wait to see you again, have a great day.

October 02, 2025

Antonio Morelli came through with the deal I expected and no games. I wish all my vehicle purchases were like this. More

by Brooks
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
antonio morelli
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Oct 04, 2025 -

Group 1 Buick GMC South responded

Hi, we're happy you found our staff to be so supportive during your experience here at Beck & Masten Buick GMC South. If you have any further questions, please give us a call. We're always happy to help!

October 01, 2025

Angel and Willie were great! In and out quickly with no funny business. Did everything online and all was done and ready before we even got there to pick up. Much appreciated! More

by missyc1801
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Angel and Willie
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Oct 04, 2025 -

Group 1 Buick GMC South responded

Hi, thank you for your kind review; we are happy to pass along your comments to Angel and Willie here at Beck & Masten Buick GMC South! Thank you again, and have a fantastic day!

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