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Group 1 Ford El Paso - Service Center

El Paso, TX

4.8
838 Reviews

838 Reviews of Group 1 Ford El Paso - Service Center

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August 27, 2025

Thanks to Jerry Myles for helping me with my Ford f-150 service. And for getting a full detail wash for my truck. Best experience ever. More

by nike3277
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Myles
Report | Print
Aug 31, 2025 -

Group 1 Ford El Paso responded

Hello, we're happy you found Jerry to be so supportive during your experience here at Group 1 Ford El Paso. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 26, 2025

Jerry was very attentive and quick to solve my issues that I had with my bronco. More

by Emiliano Reyes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry
Report | Print
Aug 28, 2025 -

Group 1 Ford El Paso responded

Hello, we're happy you found our staff Jerry to be so supportive during your experience here at Group 1 Ford El Paso. We are always more than happy to assist you if anything else comes up. Take care!

August 26, 2025

Great Service Arturo “Tury” Montes was great, very resourceful, respectful and attentive since I drove in for service. More

by Christopher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Hassoun
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Caraveo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Salom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yolanda Anchondo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Burciaga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Arturo “Tury” Montes
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Aug 28, 2025 -

Group 1 Ford El Paso responded

Hello Christopher, we're happy you found our staff Arturo to be so supportive during your experience here at Group 1 Ford El Paso. We are always more than happy to assist you if anything else comes up. Take care!

August 25, 2025

They did a great job servicing my Ford Explorer. It was busy, but I felt comfortable and taken care of. More

by dmedwards1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Hassoun
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Caraveo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Salom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yolanda Anchondo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Burciaga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 27, 2025 -

Group 1 Ford El Paso responded

Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please don't hesitate to reach out!

August 25, 2025

My service advisor Jose was great and very professional. I was updated through text the condition of my vehicle. It was estimated to be ready in 2 hrs, my vehicle was done in an hr and a half. The service w More

by Jan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
Report | Print
Aug 27, 2025 -

Group 1 Ford El Paso responded

Hi Jan, thank you for your kind review; we are happy to pass along your comments to the team here at Group 1 Ford El Paso! Please don't hesitate to reach out if there's anything additional we can do for you.

August 25, 2025

Great service, was asked several times if I needed assistance. The representative took good care of me, the vehicle was serviced correctly and quickly. Thanks More

by monch67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Wade
Report | Print
Aug 27, 2025 -

Group 1 Ford El Paso responded

Hi, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!

August 20, 2025

Jerrymyles is a great service advisor, very helpful and professional and its a plus when they remember there customers its like meeting with a friend. Great Customer Service. More

by daniel.madriz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerrymyles Esmele
Report | Print
Aug 23, 2025 -

Group 1 Ford El Paso responded

Hi, thank you for your kind review; we are happy to pass along your comments to Jerrymyles here at Group 1 Ford El Paso! Thank you again, and have a fantastic day!

August 18, 2025

This was my first time experiencing the service department here, and I was absolutely impressed! Definitely exceeded my expectations. Everything from the waiting area to the time in service and More

by Oscar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service - Alexis
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Aug 19, 2025 -

Group 1 Ford El Paso responded

Hi Oscar, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

August 17, 2025

Mr. Jose Carrillo is the Perfect service advisor. He’s always very helpful, polite and curteous. More

by Héctor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Carrillo
Report | Print
Aug 19, 2025 -

Group 1 Ford El Paso responded

Hello Héctor, we're happy you found our staff to be so supportive during your experience here at Group 1 Ford El Paso. If you have any further questions, please give us a call. We're always happy to help!

August 16, 2025

Came for a scheduled maintenance for my transmission service and was taken in with great care for my truck. More

by tchad32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tury Montes
Report | Print
Aug 18, 2025 -

Group 1 Ford El Paso responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Group 1 Ford El Paso. If you have any further questions, please don't hesitate to reach out!

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