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Group 1 Ford El Paso - Service Center

El Paso, TX

4.8
820 Reviews

820 Reviews of Group 1 Ford El Paso - Service Center

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August 12, 2025

Eduardo was very professional and punctual. He was not pushy or deceptive. He gave me options and was upfront with the work that needed to be done. Thank you. More

by mrjcastillo18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eduardo
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Aug 13, 2025 -

Group 1 Ford El Paso responded

Hello, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 12, 2025

Buenas tardes, esxelente servicio. La persona que me atendio (Marija Howards) fue muy amable y atenta muchas gracias! More

by Luis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marija Howard
Report | Print
Aug 13, 2025 -

Group 1 Ford El Paso responded

Hola, ¡gracias por compartir tu experiencia positiva! Si necesitas algo más, no dudes en llamarnos o visitarnos. ¡Que tengas un buen día!

August 09, 2025

Very courteous and polite ,service was handled very well and kept me informed of the work in progress. More

by Cperez939
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy
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Aug 11, 2025 -

Group 1 Ford El Paso responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 07, 2025

I had nothing but bad day experience with this place but to day they did a great job Kay was really helpful she made sure I can sit down and relax every she say was correct not had to worry about nothing ve More

by sgtlandaverde58.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Hassoun
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Burciaga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kay
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Aug 09, 2025 -

Group 1 Ford El Paso responded

Hi, we're happy you found our staff to be so supportive during your experience here at Shamaley Ford. If you have any further questions, please give us a call. We're always happy to help!

August 06, 2025

Always friendly, work completed in timely manner and for the amount quoted. I highly recommend this dealer. More

by pbracken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Hassoun
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 07, 2025 -

Group 1 Ford El Paso responded

Hi, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!

August 05, 2025

G o o d s e r v i c e g o o d experience More

by Jesus rojo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel contreras
Report | Print
Aug 06, 2025 -

Group 1 Ford El Paso responded

Hi Jesus, thank you for your positive review! We strive to provide exceptional service and are thrilled to hear that you had a good experience with us. It means a lot to have satisfied customers like you. We look forward to serving you again in the future.

August 04, 2025

Staff already taking care of customers at 7:04 am. When my turn came Ms Howard was very attentive and provided all the information I needed. Called a lift to take me home. More

by officedv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
MARIJA Howard
Report | Print
Aug 04, 2025 -

Group 1 Ford El Paso responded

Hello, we're happy you found our staff Howard to be so supportive during your experience here at Shamaley Ford. We are always more than happy to assist you if anything else comes up. Take care!

August 04, 2025

I have been visiting this dealership for the past 20 years and always received excellent service from the service department. More

by Sebas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Esmele, Miguel Casillas
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Aug 05, 2025 -

Group 1 Ford El Paso responded

Hi Sebas, we are thrilled to hear that our service department has consistently provided excellent service for the past 20 years! Thank you for trusting us with your vehicle, and we look forward to continuing to provide top-notch service in the future.

August 04, 2025

Our customer service rep Jerry M was amazing with constant update on my vehicle. SHAMALEY needs more reps like Jerry, Thank you More

by emergy14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JERRY Myles
Report | Print
Aug 05, 2025 -

Group 1 Ford El Paso responded

Hi, thank you for the fantastic review! We are so pleased to hear that our customer service rep, Jerry, went above and beyond to update you on your vehicle. We will pass your kind words to Jerry and continue striving for excellent service. Thank you for choosing Shamaley Ford!

August 02, 2025

Jerrymyles at Shamaley Ford was one of the best service advisors I have had the pleasure of working with! He was able to get my truck in same day to diagnose a check engine light. The diagnostic was ran, i More

by Ginga04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerrymyles
Report | Print
Aug 03, 2025 -

Group 1 Ford El Paso responded

Hi, thank you for your kind review; we are happy to pass along your comments to Jerrymyles here at Shamaley Ford! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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