Group 1 Ford of Pensacola

Chris was professional person he was very helpful there was also other employees of world ford that was very curious and respectful and helpful The dealer ship was clean and organized my car was fixed was also other employees of world ford that was very curious and respectful and helpful The dealer ship was clean and organized my car was fixed and ready for pick up as promised sincerely. Charles Buehler More

Chris was very helpful during this service transaction and kept me informed about the status and kept me informed about the status More

I’m a firm believer in “you get what you pay for,” which is why I usually choose dealerships for peace of mind. I travel for work and have used dealerships all over the U.S. for many makes and models. This is why I usually choose dealerships for peace of mind. I travel for work and have used dealerships all over the U.S. for many makes and models. This Ford dealership makes me question that belief entirely. I had an appointment on Friday (2/6/26) for my F-350 dually for an alignment, tire rotation and balance, and a brake inspection. After inspection, they recommended a coolant flush, brake fluid flush, and replacing all four rotors and pads. I agreed to the flushes but declined the brakes, since I planned to do them myself. I purchased the rotors from them for $867.14. The truck was there all day and wasn’t ready until around 6 PM. I was told everything was completed except the alignment because my truck “wouldn’t fit on the rack.” When I questioned the rotation and balance, they said it was done. I checked myself—the front steer tires were never moved. When I brought this up, I was told they “only rotate left to right,” meaning the steer tires stay on the front. That completely defeats the purpose of a rotation. So the rotation and balance were not done correctly. They asked me to return Saturday (2/7/26) to fix it. I arrived at 8:00 AM and didn’t get my truck back until after 2 PM. I then started my brake job at home—only to find out the rotors they sold me did not fit my truck. They were 10-lug rotors, and my truck is 8-lug. I had to buy the correct rotors elsewhere on Sunday (2/8/26) just to finish the job. I returned the incorrect rotors to the dealership on Monday (2/9/26) for a refund. Despite the mistake being theirs, they refused to refund my card because it wasn’t returned the same day. Instead, they would only mail a check, which could take up to 10 days. So let me get this straight—you sold me the wrong parts, I returned them, and I still don’t get my money back promptly? Think twice before using this dealership for service, parts, questions, or purchasing a vehicle. I will never return. More

Luke and Marco are the best! If you need anything, call them and you won’t be disappointed! If you need anything, call them and you won’t be disappointed! More

Marco was absolutely great! Promote him to higher levels for a better overall business performance. Promote him to higher levels for a better overall business performance. More