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Group 1 Ford of Pensacola
Pensacola, FL
2,159 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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November 14, 2025
Easy to schedule services and you’re kept informed on the progress of scheduled work. All staff are extremely friendly and informative about any questions and a work performed. progress of scheduled work. All staff are extremely friendly and informative about any questions and a work performed. More
by barnettklyn1801
Employees Worked With
Christopher S
November 14, 2025
Compliments and Complaints Compliments: Brandon Roberts is still my #1 GO-TO for guidance at 1 Ford. Brian Fetterling has moved up to become my preferred Service Advisor. Christopher, Tristan Roberts is still my #1 GO-TO for guidance at 1 Ford. Brian Fetterling has moved up to become my preferred Service Advisor. Christopher, Tristan, and Montana McDonald are the most recent 1 Ford employees in your Service Department that garnered my appreciation yesterday. Christopher and your newest 1 Ford Trainee, Tristan met me upon arrival for my scheduled service appointment. What I particularly enjoyed about Christopher and Tristan both was their positive attitudes, friendly demeanors, and our humorous banter as they checked me in for service and laid out all the word-salad disclaimers, expectations, and your required list of inclusive explanations that convert a simple oil change into legalized multipage smallprint contract. In simple terms, Christopher is to be commended as the trainer on hand, while I thoroughly enjoyed a rather entertaining exchange with Tristan as they gathered needed information and processed my truck for service. This turned out to be an oil change with a bit of comic relief, and I sincerely appreciate the mix of humor and professionalism. Next on my list to be complimented is Montana McDonald. As Christopher and Tristan left for lunch, Montana stepped up to guide me through and process payment as service was completed. Thorough, attentive, and impressively professional, Montana earned high praise for being what I consider an exemplary Service Advisor. Complaint: One of these days, maybe sooner than later, I'll seriously question why a simple and well advertised $59.99 oil change scheduled online always ends up costing me between $90 and $130. AND I'm still stinging from a damnable charge of $124 for Ford lugnuts a year or so ago. I'm thinking that my customer loyalty after 12 years with World Ford may be better spent elsewhere. No major newsworthy complaints, but a commitment of loyalty only serving one side isn't a sensible arrangement. A new F-150 is definitely in my future, but the dealer I choose is now a question. More
by Silverback Chief
Employees Worked With
Brandon Roberts, Brian Fetterling, Christopher, Tristan, Montana McDonald
November 12, 2025
Montana took very good care of us it was a great experience I enjoy using world ford for service center on my F150. Thanks we will see you soon! experience I enjoy using world ford for service center on my F150. Thanks we will see you soon! More
by RobertNavy2018
Employees Worked With
Montana
November 12, 2025
Ellen was fantastic, she helped me with everything I needed to get looked at with my truck. She was nice and very helpful. She gave me all the updates as the truck was getting worked on and that was ver needed to get looked at with my truck. She was nice and very helpful. She gave me all the updates as the truck was getting worked on and that was very helpful. When I picked up my truck she made sure everything was in order and good to go. The experience was great I appreciated her and love going there. More
by Sixthjoker
Employees Worked With
Ellen 5 stars
November 11, 2025
I drove to Pensacola on a weekend to help my daughter buy a truck. She just got stationed in Pensacola FL. After searching all day on a Saturday we settled on a 2018 Dodge Ram 1500 with a little over 82,000 a truck. She just got stationed in Pensacola FL. After searching all day on a Saturday we settled on a 2018 Dodge Ram 1500 with a little over 82,000 miles. This was at World Ford in Pensacola FL. I was reluctant to get this as I did not want my daughter to get a truck with so many miles on it. Our salesman MATT assured me that the dealership does thorough certified inspections on all vehicles before putting them on the lot to sale. We got the truck. Less than a week later my daughter called and told me her brakes were squeaking. I drove back down and drove the truck myself. Not only were the brakes squeaking but you could feel the grinding under your foot when you hit the brake pedal. I had her take it PepBoys on base. Rear brakes near metal on metal, front brake pads getting low. This was a truck that just passed a thorough certified inspection? I just bought a used truck in February from a different dealer and was given a report on the brakes, battery, and tires. I sent MATT the paperwork from PepBoys. He told me he took to the paperwork to RICKY and the only response I was given was that PepBoys tends to upcharge customers. Instead of trying to make it right they chalked it up to PepBoys being the in the wrong. It wasn’t the first time they bashed another company as I was told by MATT that Sandy Sansing dealerships are a bunch of snakes in the grass while we were there looking to buy. I can’t speak for everyone but mine and my daughters experience was not good. While trying to buy we kept being passed back and forth between people trying to finalize the deal. I guess maybe since we were not buying a brand new expensive vehicle, they made us feel like we didn’t matter. Almost like we were an inconvenience. My 19 year old daughter driving a truck with bad brakes doesn’t exactly make a dad feel like his daughter is safe driving it and the dealership could have cared less because they got it off the lot right. To say the least I absolutely do not recommend this dealership. More
by riverjp1017
Employees Worked With
Matt and Ricky
November 11, 2025
Jacob in the service department was able to get my vehicle serviced with minimal interruption of my day! He kept in contact with me and in the end delivered. vehicle serviced with minimal interruption of my day! He kept in contact with me and in the end delivered. More
by Jay J
Employees Worked With
Jacob Wagner
