Group 1 Ford of Pensacola

Danny McWatters is phenomenal! Very communicative and informative! Will def Be returning if any further work is needed! Very communicative and informative! Will def Be returning if any further work is needed! More

World Ford has always treated me right. And they have the best coffee of any dealership I’ve been to. And they have the best coffee of any dealership I’ve been to. More

Good staff didn’t take long the service advisor kept me updated and not in the dark would recommend updated and not in the dark would recommend More

Friendly and knowledgeable service advisors and caring and attentive service department manager. Great waiting room. Very nice dealership facility. and attentive service department manager. Great waiting room. Very nice dealership facility. More

Very Professional. It speaks volumes to me that most of the personnel had ten plus years with this dealership. It speaks volumes to me that most of the personnel had ten plus years with this dealership. More

Went in to get my 60,000 mile service great experience have been getting my car serviced there for the last 4 years the lobby is great when you have to wait have been getting my car serviced there for the last 4 years the lobby is great when you have to wait More

Service was great! ! Everyone was very polite!! Service and inspection was great!! I would recommend them to anyone ! Everyone was very polite!! Service and inspection was great!! I would recommend them to anyone More

This service department is very mismanaged. I purchased my 2024 Mustang at this dealership. The buying experience was fine. The second time that I took my car in for an oil change I waited ov I purchased my 2024 Mustang at this dealership. The buying experience was fine. The second time that I took my car in for an oil change I waited over 4 hours at the dealership. I had made an appointment and I had to wait over 4 hours! I was told that the oil change department was backed due to all of the vehicles that were brought in that morning. I had an appointment, no matter who dropped their car off that morning, I should not have been waiting behind the people who didn't have appointments. Fast forward to my next appointment. I had a recall from Ford and it was time for an oil change too. I scheduled both of those and told the service tech that I would use the night drop, as I didn't want to deal with rush hour traffic (I live 35 miles from the dealership). It was the weekend, so I knew that nobody would be there, but I was not told that the dealership gates would all be closed and locked, giving me no place to leave my car. Long story short, my wife and I wasted 2 hours of our time each and 70 miles each worth of gas for nothing! I have had it with these people. I will find somewhere else to take care of my recall and go to a quick lube for oil changes. More

Chris did outstanding job explaining all the service that I’ve received. My truck was also treated for a Teflon coating. That looks great. I’ve received. My truck was also treated for a Teflon coating. That looks great. More

Thank Tyler for all you dedication and helping with my trade yesterday. I was a Jeep girl, but now I am a Toyota owner. trade yesterday. I was a Jeep girl, but now I am a Toyota owner. More