Group 1 Ford of Pensacola

Marco was great and was wonderful to deal with! We will be using them for our next vehicle. We will be using them for our next vehicle. More

First let me say that I've purchased 2 new trucks from World Ford and would by from them again. With that said their Maintence / Service repair scheduling is terrible. I have a taillight that is not worki World Ford and would by from them again. With that said their Maintence / Service repair scheduling is terrible. I have a taillight that is not working, its one of the OEM fancy ones so the complete light assembly must be replaced and is under warranty. The next available appointment is in 14 days. I have no problem waiting that long but to get that appointment I have to drop off my truck today and it has to sit the in their parking lot until my appointment. That's just crazy. The rep said that's just the way it is. She did sound sympathetic and I'm sure she doesn't make policy but this is my only vehicle and can't be without it for that long and still make the payment or eat for that matter. I did not make the appointment. Added note. I have used World Ford for all servicing of my trucks and had no issues what so ever. I just don't understand why they need my truck to sit in their parking lot for that long before the appointment. More

world ford pensacola service dept. very good chris garrido service advisor was helpful and knowledgeable. very good chris garrido service advisor was helpful and knowledgeable. More

Marco was everything you would want in a salesman. Personable, knowledgeable, down to earth, understanding, and not pushy at all. I understand why he has all the awards. I would be happy to work with Personable, knowledgeable, down to earth, understanding, and not pushy at all. I understand why he has all the awards. I would be happy to work with him in the future. Andy did an excellent job completing my paperwork quickly and keeping me informed of everything I needed to know. He also made me laugh. The only issue was with the detailer and the truck itself being dirty on the inside. I noted the truck was dirty after it had been detailed so it was sent back. The detailer looked offended but there was grime everywhere and leaves in the truck. After it came back the leaves were gone but it was still dirty. I personally think the vehicle was far too dirty to be sold but I really wanted the truck so I cleaned it myself. More

by far the worst auto purchase period. finance manager adam, hooked my wife with 5000 of warranty charges. contacted the following morning to cancel deal after wife showed me paperwork. finance manager adam, hooked my wife with 5000 of warranty charges. contacted the following morning to cancel deal after wife showed me paperwork. again the worst. More

filed a claim throw my insurance , and i decided to use World ford to fix my car. same day Doug Kirk called me and we arranged everything. Doug one of the best to deal with. he is knowledgeable and acc World ford to fix my car. same day Doug Kirk called me and we arranged everything. Doug one of the best to deal with. he is knowledgeable and accurate and honest. respectful and will follow up with you all the time. the only problem i faced is the delaying parts . he had to email and call and follow up with the parts people and wait days just to provide him with the part we need. he even drove by the GM dealership to pickup the part. thank you Daug. More

My oil change and tire rotation was conduced very satisfactory. Ryan Joyner was my Service Advisor. I was very satisfied with Ryan and the service I received. satisfactory. Ryan Joyner was my Service Advisor. I was very satisfied with Ryan and the service I received. More

Please have someone call me.regrads to my Gap insurance from over 11 months now. No one will call me back when I leave messages.i have had Ford Credit working with me on this issue, should gotten a check b from over 11 months now. No one will call me back when I leave messages.i have had Ford Credit working with me on this issue, should gotten a check back months ago. Next step BBB. Bought a 2021 Ford Ranger. In February. More

Salesperson gave me a sale price at msrp then sales manager raised it $3k. Never again. manager raised it $3k. Never again. More

I had a bad experience here. I was sold a lemon car and the car still is giving me problems. No one has been able to help me fix it. the car still is giving me problems. No one has been able to help me fix it. More