Group 1 Ford of Pensacola

Advisor was very detailed, courteous, and helpful. Answered all my questions. The mechanics did a good job on the maintenance service requested. Answered all my questions. The mechanics did a good job on the maintenance service requested. More

Service writer Chris was great! Professional and responsive. Video provided with vehicle inspection was extremely helpful. Professional and responsive. Video provided with vehicle inspection was extremely helpful. More

Facility was clean. Cars were well-kept. Friendly and concise employees. Everything felt transparent and trustworthy Cars were well-kept. Friendly and concise employees. Everything felt transparent and trustworthy More

Tristen and Montana were very professional and took the time to make sure all service on my truck were done to my satisfaction. time to make sure all service on my truck were done to my satisfaction. More

Love that they will pick up and drop off your vehicle but was quoted one price then charged more when they invoice me and when I called they said the guy gave me the wrong price and I owed this amount now th was quoted one price then charged more when they invoice me and when I called they said the guy gave me the wrong price and I owed this amount now that’s not how you do business and I want be back again I just thought it not being world ford would make it a better place but guess not so back to Johnson ford for good More

Great timely experience. The staff members were kind, knowledgeable and friendly. They always had a answer to the question I asked and were pleasant to engage with The staff members were kind, knowledgeable and friendly. They always had a answer to the question I asked and were pleasant to engage with More

Great service, knowledge of service technician was highly demonstrated and provided details concerning an upcoming recall notice and is very important and appreciated. demonstrated and provided details concerning an upcoming recall notice and is very important and appreciated. More

Awesome work and timely work. Kept me posted on my truck. Great location and waiting lounge. Kept me posted on my truck. Great location and waiting lounge. More

Fast, friendly, the work was done right and clean. Good coffee in waiting area too!! Good coffee in waiting area too!! More

Worked with Rico on signing for a new Mustang. He helped with every step of the way to make the process as easy as possible and helped address the recall that was present on the model I wanted by He helped with every step of the way to make the process as easy as possible and helped address the recall that was present on the model I wanted by expediting the service to have to ready to go. More