Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Group 1 Ford of Pensacola

Pensacola, FL

Overview
Reviews
Vehicles
4.7
2,159 Reviews
Call Dealership (850) 476-9050
View Awards

6397 Pensacola Blvd.

Pensacola, FL

32505

Directions

By Type

Showing 2,159 reviews

November 01, 2025

Definitely need to work on customer service not the repair part that was ok they just didn’t work on the main reason for the service that was plainly explained and easy to hear More

by Jdweeden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert was the service writer that no longer worked there when I picked up vehicle
Report | Print
Nov 02, 2025 -

Group 1 Ford of Pensacola responded

Hello, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

November 01, 2025

Tim is the best advisor on the planet he hooked me up like a big fish. More

by Joe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim
Report | Print
Nov 02, 2025 -

Group 1 Ford of Pensacola responded

Hello Joe, thank you for your kind review; we are happy to pass along your comments to the team here at World Ford Pensacola! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 31, 2025

Everyone in there was very very nice and helpful! Got my oil changed and diagnostic done very quickly. Will definitely be returning. More

by hvoel123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Jones
Report | Print
Nov 01, 2025 -

Group 1 Ford of Pensacola responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 31, 2025

The experience was definitely a good one! Danny was very personable. Good job!! He is a keeper. More

by yukamitchell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny mcwatters
Report | Print
Nov 01, 2025 -

Group 1 Ford of Pensacola responded

Hi, we're happy you found our staff to be so supportive during your experience here. Please don't hesitate to reach out if there's anything additional we can do for you.

October 30, 2025

Montana checked me in she said it would be about an hour and a half to two hours for my oil change since there was a few customers ahead of me she was correct about an hour and a half I was out of there the More

by Mel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Oct 31, 2025 -

Group 1 Ford of Pensacola responded

Hi, we're happy you found Montana to be so supportive during your experience here at World Ford Pensacola. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 30, 2025

Took care of our fleet truck quickly and with great communication from all aspects from appointment scheduling to final billing More

by Pensacola
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Montana
Report | Print
Oct 31, 2025 -

Group 1 Ford of Pensacola responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 30, 2025

Jason took great care of me. My truck was done before expected. Always in communication and price was just what they quoted More

by tbradburn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason
Report | Print
Oct 31, 2025 -

Group 1 Ford of Pensacola responded

Hello, thank you for your kind review; we are happy to pass along your comments to Jason here at World Ford Pensacola! We do hope we can be of assistance in the future. Take care!

October 30, 2025

This dealership is always very friendly and professional. The work they've done on my Bronco has been top notch. Highly recommended. More

by Judy
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Bryon Merrell
Report | Print
Oct 31, 2025 -

Group 1 Ford of Pensacola responded

Hi Judy, we are very happy to have provided you with such a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

October 30, 2025

When I pulled up for service I was greeted with a welcoming smile and professionalism More

by Cathy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ellen Stubenha
Report | Print
Oct 31, 2025 -

Group 1 Ford of Pensacola responded

Hi Cathy, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Oct 31, 2025 -

Cathy responded

Yes Clone Ellen in service… her professionalism and caring attitude and went out of her way to make things right

October 28, 2025

Great service check in staff, very helpful and knowledgeable with the ability to communicate well with the customer More

by lee4him2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Montana Mcdon
Report | Print
Oct 29, 2025 -

Group 1 Ford of Pensacola responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here! Please don't hesitate to reach out if there's anything additional we can do for you.

1
...
3
4
5
...
216