Group 1 Ford of Pensacola

Chris Stanford always takes such good care of me anytime I come in thank u! I come in thank u! More

Did what what they said they would do for the price they said they would do it for. said they would do it for. More

Outstanding service and my service advisor greeted me and was very professional kept me fully informed about my vehicle. was very professional kept me fully informed about my vehicle. More

Chris was informative and very helpful! It just took little longer than I expected! Thanks It just took little longer than I expected! Thanks More

Jacob and all the team are 5 Star! It’s why I keep coming back! It’s why I keep coming back! More

I have worked on my own cars and taken them for repairs from Florida to California for the last 51 years. Today concluded the worst repair attempt in my life. I keep a well preserved 2000 Excursion in Pen from Florida to California for the last 51 years. Today concluded the worst repair attempt in my life. I keep a well preserved 2000 Excursion in Pensacola to carry my family for beach trips. Last April in noticed a minor exhaust leak and a latch on the tailgate stopped working. I went by the dealership to make an appointment for repair to be done beginning at 8:30 Monday morning June the 29th. When I made the appointment Ford informed me they could no longer get the latch part. I ordered my own and dropped it off with the vehicle at the appointment time. I was immediately informed the shop was “backed up” and it would be at last 1, maybe 2 before my car would be looked at! Apparently 3 months advanced appointment was not sufficient time to be ready to repair my vehicle. After 2 days a video inspection of my vehicle was sent verifying my brakes were good, but my license plate lights were out and one of the top center brake lights were burned out. Repair estimate was $300 for the 3 lights. The service agent texted that a visual inspection of my 250k engine had evidence of an “internal head gasket leaks, an exhaust leak. The offer repair was to remove the engine, replace the head and exhausted gaskets which would also require a new timing set up. I asked if any compression tests were performed or if the oil was checked for coolant. The answer was no, and she was mistaken about the head gasket leaks, that it was not internal but outside. EST for repair of the “Leaks” was $8,500 ! I was finally provided a video showing a little moisture around a head gasket which the tech said he didn’t know if it was oil or antifreeze. He also showed the location of an exhaust leak on the end of one exhaust manifold. No explanation as to what it would cost to replace the exhaust gasket! The reason it was taken there. I paid over $700 for worthless diagnostics and a rear latch replacement that I had to buy the part for. I will be posting this warning to consumers to every site I can locate. Don’t take a push cart to this dealer. More

Solid dealership and works with their customers to get the best deal! Highly recommend them! the best deal! Highly recommend them! More

Clean, Friendly, professional, on time, explained any questions I didn't understand.do when promised. questions I didn't understand.do when promised. More

I really love the way they Sent pictures of what they saw and what they did. It’s was very informative and gave me an up front view. . saw and what they did. It’s was very informative and gave me an up front view. . More

The service provider greeted me and immediately began my service, despite me not having my coupon or my invite email she still honored the service special… NEXT LEVEL ! service, despite me not having my coupon or my invite email she still honored the service special… NEXT LEVEL ! More