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Group 1 Toyota Rivertown

Columbus, GA

Overview
Reviews
Vehicles
4.3
1,245 Reviews
Call Dealership (706) 324-1234

1661 Whittlesly Road

Columbus, GA

31904

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Showing 1,245 reviews

July 15, 2026

Christina was amazing. . I had purchased another vehicle over a year ago and was happy to find her again for this purchase.. everything went really smoothly and both my wife More

by Steve Ballesteros
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christina Chapman, John Hopkins
Report | Print
Jul 17, 2026 -

Group 1 Toyota Rivertown responded

Hi Steve, we're happy you found our staff to be so supportive during your experience here at Group 1 Toyota Rivertown. If you have any further questions, please give us a call. We're always happy to help!

July 14, 2026

I have been doing business with Group 1 Rivertown Toyota for about 19 years and have helped me with my last 10 Vehicle purchases or leases for my family. Good people to work with. More

by jrweston3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shelby Holley and Christina Chapman, John Hopkins
Report | Print
Jul 15, 2026 -

Group 1 Toyota Rivertown responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 14, 2026

Desmond was wonderful. He got my car in and solved my problem quickly. Got me out quick. Everyone was kind and helpful. More

by rothcindyann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desmond
Report | Print
Jul 15, 2026 -

Group 1 Toyota Rivertown responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 12, 2026

Ms. Veronica at Rivertown Toyota in Columbus Georgia was pleasantly awesome and professional. She demonstrated dexterous skills. More

by egraham58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ms. Veronica Gearhart
Report | Print
Jul 13, 2026 -

Group 1 Toyota Rivertown responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

July 09, 2026

Desmond Baker is an awesome service advisor. He kept me informed on the status of my vehicle. I will ask for Mr Desmon to be my service advisor on my next service. More

by rickybowens72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr Desmon Baker
Report | Print
Jul 10, 2026 -

Group 1 Toyota Rivertown responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 06, 2026

I feel more communication is needed,went to pu car said it wouldn't be done for awhile had to get a ride and then an hour later I got a call saying it was done so I had to get another ride, if I had known More

by Michelle gath
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Hopkins
Report | Print
Jul 10, 2026 -

Group 1 Toyota Rivertown responded

Thank you for sharing your feedback, Michelle. We sincerely apologize for the confusion and inconvenience you experienced during your service visit. We understand how frustrating it must have been to arrange a ride after being told your vehicle would not be ready for some time, only to receive a call shortly afterward that it was completed. Better communication regarding timing expectations is something we take seriously, and we appreciate you bringing this to our attention. We're glad to hear you were satisfied with the workmanship, but we recognize that clear and timely communication is just as important. Thank you for your feedback   Kenneth Cook  Group 1 Toyota Rivertown  Service Director 706-780-4520

July 06, 2026

This is the best dealership that I had in a long time. Thanks you for your services More

by arlenet927
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Quenisha Mackey
Report | Print
Jul 07, 2026 -

Group 1 Toyota Rivertown responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

July 02, 2026

The Service Department is outstanding! But things are very slow, to receiving parts for safety Alerts on your vehicle. I have been wanting almost TWO years for a Safety fix on my 2025 Tun More

by JOHN MOSBY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Hopkins
Report | Print
Jul 06, 2026 -

Group 1 Toyota Rivertown responded

Thank you for your feedback. We’re glad to hear you continue to have outstanding experiences with our Service Department. We understand your frustration regarding the extended delay in receiving parts for your safety recall and appreciate your patience. We hope the necessary parts become available soon so we can complete the repair and provide you with a fully resolved experience.

July 01, 2026

I bring my car paid 99. 00$ for nothing because they didn’t know what was the problem..🤬 More

by ednaledesma2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Misty and Erick, John Hopkins
Report | Print
Jul 02, 2026 -

Group 1 Toyota Rivertown responded

We sincerely apologize for your frustration and for not meeting your expectations during your recent service visit. We understand how disappointing it is to pay for a diagnostic evaluation and leave feeling that your concerns were not resolved. Unfortunately, we are unable to identify your visit based on the username provided in this review. We would appreciate the opportunity to learn more about your experience and see how we can help. Please contact me directly at the dealership at your earliest convenience so we can review your concerns and work toward a resolution.   Kenneth Cook  Group 1 Toyota Rivertown  Service Director 706-780-4520

June 28, 2026

Kelsey did a great job, very easy to work with. Everything went very well through the whole process. More

by dave mc
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Kelsey Berardi
Report | Print
Jun 29, 2026 -

Group 1 Toyota Rivertown responded

Hi Dave, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

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