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Group 1 Toyota Rivertown

Columbus, GA

4.3
1,110 Reviews

1661 Whittlesly Road

Columbus, GA

31904

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Showing 1,110 reviews

October 31, 2025

Everyone is very nice and I didn’t have to wait long to get my car serviced More

by Latoya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Hopkins
Nov 02, 2025 -

Group 1 Toyota Rivertown responded

Hi Latoya, we really appreciate your positive review! Please don't hesitate to reach out if there's anything additional we can do for you.

October 30, 2025

Have bought or leased several cars/trucks over the years. Never had any issues. Recently took my Tundra in for repair. Very happy with service rep Veronica and most impressed with the technician Kyle. He More

by sdlewood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Veronica and Kyle (tech) 5 stars
Oct 31, 2025 -

Group 1 Toyota Rivertown responded

Hi, thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

October 30, 2025

I choose to have my car serviced at Rivertown Toyota because the service is great and the facilities are comfortable and clean. I don’t plan to go anywhere else. More

by Csluker02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Hopkins
Oct 30, 2025 -

Group 1 Toyota Rivertown responded

Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

October 29, 2025

I schedule appointments at 8am,so I can get out soon as I can. Im always there waiting 4-5+ hrs to get the most simplest things done that shouldn't take the amount of time I wait. I was already there 3 hrs More

by karmvrunner
Service Price Transparency
Service Time
Recommend Dealer
No
Employees Worked With
No idea
Nov 04, 2025 -

Group 1 Toyota Rivertown responded

Thank you for sharing your feedback. We truly appreciate you taking the time to let us know about your experience. I’m very sorry to hear about the extended wait times you’ve encountered during your visits. That’s not the level of service we strive to provide. Your concerns about scheduling and communication are valid, and we understand how frustrating it can be to wait several hours for routine services. We are reviewing our processes to ensure better efficiency and clearer updates throughout your appointment. Our goal is to make your visits as smooth and timely as possible. If you’re open to it, I’d like the opportunity to speak with you directly and make this right. Please feel free to reach out to me at, and I’ll personally assist you. Thank you again for bringing this to our attention. We value your business and hope to restore your confidence in our service. Cooper Carmichael Service Director - Group 1 Toyota Rivertown ccarmichael@group1auto.com

October 28, 2025

Your phone scheduler said that you could perform the 5000 mi check. But you can’t More

by edwarda.matthews
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Hopkins
Oct 29, 2025 -

Group 1 Toyota Rivertown responded

Thank you for reaching out. I apologize for the confusion regarding your 5,000-mile service appointment. It sounds like our phone scheduler may have provided incorrect information, and I understand how frustrating that can be. We’d like to make this right and ensure your vehicle gets the attention it needs. Since I don’t have your contact details, please reach out to me directly at your earliest convenience so we can discuss next steps and get you taken care of. Looking forward to hearing from you. Cooper Carmichael Service Director - Group 1 Toyota Rivertown ccarmichael@group1auto.com | (706) 780-4520

October 28, 2025

I had a wonderful experience at River town Toyota. . I was helped by Tristin, he put me in my favorite car I’m very pleased.. I definitely recommend Rivertown Toyota. Thank you again Tristin. More

by shequoiahearn999
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tristin, John Hopkins
Oct 29, 2025 -

Group 1 Toyota Rivertown responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

October 28, 2025

Took 2 hours to get someone to call back about recommendations and didn’t even have the diagnosis for the reason we took the car. Did not rotate the tires and 2 tires were low on air when I left. More

by Mlott725
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Allen and Trey
Oct 29, 2025 -

Group 1 Toyota Rivertown responded

I’m very sorry to hear about your recent experience. Waiting two hours for a callback, not receiving a clear diagnosis, and leaving with low tire pressure is absolutely not the level of service we aim to provide. I’d really appreciate the opportunity to speak with you directly so we can understand what went wrong and work toward a resolution. Since I don’t have your contact information, please reach out to me at your convenience. Cooper Carmichael Service Director - Group 1 Toyota Rivertown ccarmichael@group1auto.com | (706) 780-4520

October 28, 2025

They had sincere concern about my automobile problems. I really appreciate them being concen and able to assist me. More

by Bosshog32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny Roland
Oct 30, 2025 -

Group 1 Toyota Rivertown responded

Hello, we really appreciate your feedback! Feel free to reach out to us if you need anything. Have a wonderful day.

October 26, 2025

i had my toyota highlander serviced today at Rivertown toyota my service representative was Roland great guy very knowledgeable and helpful More

by truckdriver50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roland
Oct 27, 2025 -

Group 1 Toyota Rivertown responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Group 1 Toyota Rivertown! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 22, 2025

Toyota is Always Efficient to the care of Vehicles Top Notch Service Tech Veronica! Thanks More

by samuel.marvin.rhodes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Veronica
Oct 23, 2025 -

Group 1 Toyota Rivertown responded

Hi, thank you for sharing your positive experience! We hope you have a great day!