Group 1 Toyota Rivertown

Very informative and let me know the process every step, even gave me the time to expect the vehicle to be ready, definitely makes me want to have him service me again even gave me the time to expect the vehicle to be ready, definitely makes me want to have him service me again More

Great management, great sales staff, and an awesome service department. Definitely might go to for Toyota purchases and service needs. service department. Definitely might go to for Toyota purchases and service needs. More

Bad service always never go back to this place bad at all in Columbus Georgia in Columbus Georgia More

I let Zach know I was on the way. 4 hour drive Everything was ready to make my new purchase. He was an amazing representative of this business. Very helpful, very knowledgeable of my 4 hour drive Everything was ready to make my new purchase. He was an amazing representative of this business. Very helpful, very knowledgeable of my vehicle was able to teach how to use all the safety features and all the bells and whistles. Great experience and highly recommend Zach. More

Thank you for the good service that you provided today on my new RAV4. Lovely waiting area and wish I hadn’t already eaten lunch because the pizza looked wonderful. Be my new RAV4. Lovely waiting area and wish I hadn’t already eaten lunch because the pizza looked wonderful. Be More

I had oil change tires rotated and recall on view camera going out or freezing. Told could take up to 4 hours on recall and items completed and time was 3' 48" In & out very one polite and informative and going out or freezing. Told could take up to 4 hours on recall and items completed and time was 3' 48" In & out very one polite and informative and the advisor seem work well together if one person tied up another jumped right in and got me finished so I didnt have ro wait. I was very pleased And this dealer does stuff on both my 2016 & 2024 highlander More

I had a great experience with the service department. Prompt service and very courteous. Highly recommend. Prompt service and very courteous. Highly recommend. More

Everyone was polite and professional. My car was serviced at the appointed time. The waiting area was neat. My car was serviced at the appointed time. The waiting area was neat. More

Took my vehicle for the first time to get tire rotation and take off locking lug nuts. charged me 35.00 for rotate, then charged $99.00 labor to take locking lugs off. The locking lugs have to come off t and take off locking lug nuts. charged me 35.00 for rotate, then charged $99.00 labor to take locking lugs off. The locking lugs have to come off to do the tire rotation. This is called double billing. Its theft, and its illegal. Called the service manager, never called me back. Emailed GM, who instead of finding out why her service department is stealing from customers, emailed me back with an email full of excuses. DO NOT take your car here. If they did it to me, they'll do it to you. Plenty of good independent shops out there which are cheaper and trustworthy. More

I had an appt at 7 am to get my service on my car. The representative recommended two services and said my car should be ready by 10:30. Well at 11 I asked and he said he was getting my paperwork to The representative recommended two services and said my car should be ready by 10:30. Well at 11 I asked and he said he was getting my paperwork together. Then he came to me and said he had the wrong name, it would be close to 1 pm before my car was ready. I said what? U told me 1030 why 1? Then I said if they have not started the recommended services just dont do those. Because im not going to wait that long. Its ridiculous that I had an appt and u have gone from 1030 to 1 pm. He said well its Saturday and it takes time. I said well I had an appt. I understand it taking time but it shouldn't take that much time when I had an appt. All I was doing was routine service, a balance and an alignment. I dont know that I will be going back to them for anything. More