Group 1 Toyota Rivertown

The service department redeemed itself! Last time I had to leave after hours of waiting but still didn’t get to have the 5k mile service. This time I was in and out in an hour. Everyone was Last time I had to leave after hours of waiting but still didn’t get to have the 5k mile service. This time I was in and out in an hour. Everyone was extremely pleasant and courteous. More

Veronica was outstanding. She made the process extremely smooth. She kept me informed about my car and took care of everything! She made the process extremely smooth. She kept me informed about my car and took care of everything! More

Easy to deal with ! Great inventory ! Smooth transaction ! Will buy from them again !! Completely satisfied ! Great inventory ! Smooth transaction ! Will buy from them again !! Completely satisfied ! More

Nice customer service and very quick service at that! I did not have to wait too long either. I did not have to wait too long either. More

Desmond was very kind. He allowed me to use his phone charger so I could continue to work while I waited. He promptly checked on my car and reviewed the pricing for accurac He allowed me to use his phone charger so I could continue to work while I waited. He promptly checked on my car and reviewed the pricing for accuracy upon my request. More

Rivertown Toyota has taken good care of my car. Giovani was very helpful when I was desperate with a bursted tire. I will keep taking my car to this place for service and everything else Giovani was very helpful when I was desperate with a bursted tire. I will keep taking my car to this place for service and everything else More

Excellent customer service my advisor was very good Nikki did an excellent job I am so glad that she is now working at rivertown toyota. did an excellent job I am so glad that she is now working at rivertown toyota. More

Excellent service visit. Everyone was very friendly and inviting. I was able to talk to the technician who worked on the vehicle and you could see how much he loves his job. Everyone was very friendly and inviting. I was able to talk to the technician who worked on the vehicle and you could see how much he loves his job. More

Absolutely awful once again. This is my second terrible experience at this location. After the first time I swore I’d never go back but the service manager reached out and made t This is my second terrible experience at this location. After the first time I swore I’d never go back but the service manager reached out and made things right. Last week I called to schedule regular service and I remembered the previous service I had some recommendations. I asked they told me coolant flush, drive belt and plugs. I explained to them i had plugs done by them less then 10k miles ago he looked in to it and found out I was right. He assured me it was just an over look and will fix it. Today I had my service scheduled I get everything done and as I’m checking out I’m informed I have new recommendations plugs. I responded with really? I explained to the guy that him and I literally had this conversation last week about how I already had my plugs done and he assured me it would be updated. Well guess what it wasn’t. I then explained to him how it makes me feel as if it wasn’t really done. Because why would they continue to recommend something that they supposedly did even after the spoke to him the week prior and he assured me it was fixed. He then responds with what do you want me to do. Well I want you to do the job when you tell me you’re going to fix’s something do it. As I leave I look up and once again the stupid sticker was over looked and now it really has me thinking if you’re going to over look that what else. I go back in to get the sticker and they act like I’m an inconvenience. I honestly don’t believe the works getting done and they’re just scamming people for every dollar they can. I said it last time but I swear I’ll never go back there I’ll drive the extra hour. Don’t take your vehicle there. More

The wait time for vehicles maintenance takes a long time to wait for. The services advisor was excellent. to wait for. The services advisor was excellent. More