Grubbs Nissan

My service advisor provided excellent customer service. He was knowledgeable and friendly. He was knowledgeable and friendly. More

On Friday 8/13/21 the AC in my car stopped working. My husband charged the AC and it work for a little while and then stopped again. He did this two more times and same thing. Thinking we have a leak some husband charged the AC and it work for a little while and then stopped again. He did this two more times and same thing. Thinking we have a leak somewhere on Saturday 8/14 we take it to the Nissan Service Center for repair. Roughly at noon I got a phone call from my service contact that the air compressor switch was out and needed to be replaced. They also noticed my brake fluid was green when it should be a different color but they didn't know why it was green. This should have been my first red flag that they have issues with diagnosing the issues. But I trusted that this is a Nissan facility and should be well versed in diagnosing Nissans. I even asked Jacky that it seemed weird that it is a switch issue when it works for a little while when charged but then stops. It sounds more like a leak. He told me that the switch sometimes works but doesn't and it's just a coincidence that it only worked briefly when charged. Fast forward, I pay $1800 on 8/18 pick up my car. Drive it the 1.8 miles home. The next day I get up to go to work and what do you know my AC isn't working. I take it back. They look at it again and surprise your heater box is leaking. A leak?! You don't say. I literally told you I thought I had a leak when I dropped off the car and was questioning how it is a switch problem, if the switch only works when the AC is charged. Oh and by the way it is going to cost you $3300 more dollars. This is where I absolutely lose it. If they would have been thorough, listened to my complaint and correctly diagnosed my car and told me you need a compressor AND a new heater box for over $5,000. I would have never agreed to ANY of the work. It isn't worth it on an 8 year old car with almost 100k miles on it. Speaking with Jacky, he let out that they have to follow the Nissan guidelines so they couldn't have told me I had a heater box leak until AFTER they fixed the compressor. Which means to me, they have incompetent mechanics that don't know how to trouble shoot and only follow a step by step guide to get cars out the door regardless of if they are actually fixed. I fully believe they defrauded me of my money, they allowed me to leave with a non repaired car. They got the money they could from me and let me go on my way. Driving around in the 100 degree weather without AC is absolute torture and for a pregnant person dangerous to the baby. I will say I am not pissed at Jacky, he doesn't fix the cars himself but I think everyone at the facility needs a little more critical thinking. I also believe credit it due, when I did return my car on 8/19 Melissa Robinson did give me a rental since I was no longer with a vehicle since I returned my loaner when I was told my car was fixed. She was the most pleasant person to work with. Last one on the personnel side, the Director, Dan, is a mansplainer, he had no desired to listen to me, but when my husband got involved the story became different. Pretty sad to still be sexist in 2021 when you work in customer service. Back to it, I fully expect a refund for the work that I would have NEVER agreed to unless I had the full picture of the issue of my car. I will absolutely never return and if I can stop just 1 person from going to this service center or even buy a Nissan than have saved 1 person from the absolute nightmare of this place. More

My experience at Grubbs Nissan was below average in several phases. My sales consultant Juan was outstanding and I do want to start with a positive on this review. Made an offer on a 2018 Rogue SV Mid several phases. My sales consultant Juan was outstanding and I do want to start with a positive on this review. Made an offer on a 2018 Rogue SV Midnight Edition for $2k below sticker price on 7/12 and walked away when the offer was declined and no counter-offer. Was told that Grubbs had the lowest prices in the state of TX. Had documentation that this was a false statement. Made an appointment to return on 7/14 after a cold call from Herb on 7/13. Had my friend call Grubbs to see if he would be offered a lower price and Herb was transparent and said he can lower the price a couple hundred dollars if he would come to the dealership tonight to buy the vehicle. (A couple hundred dollars at Grubbs is $200). My friend declined the offer and said he would think about it. I rescheduled my appt to 7/15 and my friend was called three times on 7/15 to come look at the vehicle prior to my 545pm appt. Herb stated to my friend that I was one of those of slow personality types that was just kicking tires. I made it to my appt on time on 7/15 and ended up buying the Rogue for $200 less than sticker. Price was fair according to NADA guides. The Buyers Guide window sticker had dealer warranty checked and limited warranty checked due to mileage at 31k and vehicle slightly under 3 years by 10 days. During the paperwork process this buyers guide paperwork became an "As Is - No Dealer Warranty" which I had to sign and never provided the document. I made it to Travis in finance around 815pm and the opening line was do you want the extended warranty for $2,300? I was shocked that was his opening line without providing a brochure or other options. I had brought documentation from another Nissan dealership with extended warranty prices and according to Travis those prices were wrong. At this point, I knew this was going to be a draining transaction. I asked if the timing belt was covered if it broke before the mileage ended and Travis just laughed and said your the first customer to ever ask that question. Travis ended up searching for my answer and printed a section of what it is not covered on the VSC. He took his highlighter and highlighted section 8.2 and said the timing belt is covered since it wasn't not listed. He highlighted the wrong section and the timing belt is not covered in section 8.3. He had one brochure on the Nissan Security + Plus warranty and tried to close me on a third party warranty which he said was good. He stated if I wanted the Nissan warranty for $38 over cost that his manager would need to unlock his system. He had this approval done in 10 seconds at 8:50pm at night. I almost walked away from the deal in the finance office. Received an anonymous response from a google review to contact (817) 268-1000 to provide more information. Called on 8/11/2021 and left a message with the sales manager and have yet to receive a call back. Additional update on this review. Based on the vehicle maintenance report the battery was a known issue on 6/17/21 and recharged at Grubbs instead of being replaced. The Rogue was labeled as a CPO vehicle. On 8/2/2021, the battery died and had to be replaced. On 8/4/2021, I emailed the Internet Sales Manager, Ignacio to ask for $200 reimbursement and he said he would need to ask management. Follow-up on 8/6/2021 and was told there have been some delays by Ignacio. 2nd follow-up to Ignacio on 8/17/2021. All documentation was sent to Ignacio for review on 08/02/2021. More

I take my Infiniti QX80 for service here because their prices are reasonable and no pressure for unrequested (unnecessary) services, which is common at the Infiniti dealership, which has very high prices. prices are reasonable and no pressure for unrequested (unnecessary) services, which is common at the Infiniti dealership, which has very high prices. More

Buddy Melvin is awesome!! He has a smile all the time, very helpful!!. And he let you know everything that going on with car!! very helpful!!. And he let you know everything that going on with car!! More

This dealership was great. They provided fast excellent service. My advisor was very knowledgeable and professional. I will definitely continue to use them for my service needs. service. My advisor was very knowledgeable and professional. I will definitely continue to use them for my service needs. More

I have bought 3 cars from Grubbs and I love their customer service. Jacky and Dan in the service dept are awesome to work with customer service. Jacky and Dan in the service dept are awesome to work with More

Excellent service as always! Kept informed of all aspects of my service. Always a joy working with the Grubbs Nissan Service Dept! Great location as well! of my service. Always a joy working with the Grubbs Nissan Service Dept! Great location as well! More

Never dread going to you for service. Everyone is friendly, helpful and knowledgeable. Have had Luke help me the last two visits. He is great. friendly, helpful and knowledgeable. Have had Luke help me the last two visits. He is great. More

Jacky very helpful & courteousKept me informed of Jacky very helpful & courteous Kept me informed of service being done & explained everything very well and notified me as soon as work completed and Jacky very helpful & courteous Kept me informed of service being done & explained everything very well and notified me as soon as work completed and ready for checkout More