Grubbs Nissan

Avoid them no worth the experience We walked in the building and 15 minutes waiting nobody say even hello, when were about to give up and take our business somewhere else a nice gentlem We walked in the building and 15 minutes waiting nobody say even hello, when were about to give up and take our business somewhere else a nice gentleman saw us disappointed (Michael Vu) after explaining what happened and inquiring if they even had salespeople he took us to Pat who did her best to recover from a bad first start. Mr. Michael offered a free fuel tank as an apology but we haven' t got it. We were not there for free anything we were ready to buy. We ended up buying a Nissan quest. We got to finance and the problems begun no computer system they made us wait over 2 hours and nothing they made us come back the next day . In addition to these the information given to us was one but later we realized they had giving us a higher pay off amount for our trade in and they pay off was actually less. They had us 3 weeks. Coming back and forward on the phone asking for the money back that they had kept. It made us feel like a hot potato nobody was willing to take action and responsibility some of phone calls were even with a tone of sarcasm and a rude attitude (Cheryl) it is been over a month and we are still trying to get our money back. If you are willing to take the risk and deal with this team...go for it but I wouldn't recommend it unless you don't care spending extra time to get things right if something goes wrong because they don't take ownership of their mistakes. More

Jim Driskell is very helpful. The service department on the other hand I can not say that. I purchased a 2007 Honda Civic and in the agreement they would replace the battery(corroded posts) and battery cab the other hand I can not say that. I purchased a 2007 Honda Civic and in the agreement they would replace the battery(corroded posts) and battery cables(due to corrosion getting into the cables). I brought the car in to have this done and came back a following day to pick it up. It was raining so I did not check under the hood till later. I found they had only replaced the battery. Second time in now to fix the cables. My wife takes it in and they just cut the ends off and replace those. So now the factory post covers do not fit and all the red no-ox all over the battery looks like crap. So now after a few weeks mehdi daruwala sends me an email wanting me to fill out a survey on Grubbs. Which I did and with all the negative things I said in the survey you would think with him being a GM I would here something back. NOPE. I heard from my salesman Jim Driskell and he is working with me to get the issue fixed. But as far as mgmt and the service department I would not recommend them at all. More

My fiancé needed a newer vehicle, his job requires him to do a lot of driving and the miles were high on his current vehicle. Although his credit isn't great and he was upside down still in his car th him to do a lot of driving and the miles were high on his current vehicle. Although his credit isn't great and he was upside down still in his car they were able to get him into a beautiful Nissan with low miles at the payments he needed! They do a good job finding what you need and work hard to get it. I appreciate what they did for him, it was an all day process but they made it happen. Very nice caring people. More

I purchased a 2011 Nissan Xterra from a non-Nissan dealership back in February. When I purchased this vehicle it was still under the manufacturers warranty because I am still under 36K miles. I took i dealership back in February. When I purchased this vehicle it was still under the manufacturers warranty because I am still under 36K miles. I took it into Grubbs because I was noticing some leaking from several areas when it would rain or when I would take it through a car wash, also my left blinker would not turn off after a turn. I explained to them where I was noticing all the leaks from and my experience up to this point was great, they even gave me Altima to drive because they assumed it would be a few days until my car was fixed. About 4 hours later I received a call from them stating that my vehicle was not under warranty because there had been previous rood work done, and their assumption was that my vehicle had been in an accident. I did have the CarFax on my vehicle that is CLEAN, and they then advised me I would need to return my rental and come pick up my vehicle. I complied and drove to the non-Nissan dealership where I had purchased the vehicle about 4 months prior. The graciously agreed to look at it and fix the issue, even though my purchase was a used vehicle and an "AS IS" sale. They found a leak in the seal of my drivers side door and the hose seal that led to my back window, all which should have been under my manufacturer warranty and had NOTHING to do with the roof of my vehicle. The parts Grubbs had pointed out to me that they thought had been replaced in an accident where shown to me to be the original from the manufacturer because of different manufacturers marking/stickers. So a week later when it rained and I was still having a problem with water leaking I called Grubbs on 6 different occasions stating that I didn't feel they did an adequate job and evaluating my situation and I wanted them to look at it again because I felt that it was a manufacturer issue. On a side note, I not only called Yvette 3x but I also called the service supervisor 3x and left messages, none of my calls were returned. They said they would advise me to take it back to where I had the work done because that would be better. I called the general service phone number and the lady I spoke with (not Yvette or the service manager I had left messages for)said if it was found to NOT be a manufacturer issue than I would be responsible for $190 diagnosis fee. When it was all said and done I took my vehicle to Texas Nissan of Grapevine and they repaired my vehicle no questions asked and gave me a rental. They made NO mention of my vehicle ever being in an accident and they know how to take care of their customers! I don't believe my vehicle was EVER in an accident and I do NOT trust Grubbs Nissan to ever work on my vehicle. On a side note, Grubbs never fixed my blinker either. More

My name is Michelle Agnew and I recently purchased a pre-owned Chrysler 200 from Grubbs Nissan in Bedford. My salesman Rick Murray was friendly and helpful. I couldn't have asked for a better salesman. pre-owned Chrysler 200 from Grubbs Nissan in Bedford. My salesman Rick Murray was friendly and helpful. I couldn't have asked for a better salesman. I would recommend him and the dealership to my friends. More

I bought a Nissan Cube from Ricky Moore a few days ago. Great deal and he worked hard to get it for us! He was very polite and understanding of our finances and did everything he could to get us the best d Great deal and he worked hard to get it for us! He was very polite and understanding of our finances and did everything he could to get us the best deal possible. I would definitely do business with him again. More