Gullo Ford of Conroe - The Woodlands

Worst Dealership experience ever!!!! I went to Gullo Ford in Conroe Texas to get an oil change and to have my truck detailed. When I received my truck back the spare tire and all of my sp I went to Gullo Ford in Conroe Texas to get an oil change and to have my truck detailed. When I received my truck back the spare tire and all of my spare tire tools were gone! You have to have my key to access my spare and nothing was tampered with so it is obvious that it was an employee and not some random person who can across my truck while it was getting services. When the dealership pulled up with my truck my spare cable was hanging below my bumper dangling, I let the porter know immediately that my stuff was missing and was told to contact Jason the Asst shop manager in the morning as it was 5:10pm. I contacted Jason who pretty much told me to pound sand as to nothing could be done and his detail guys would never steal somebody's spare. When I asked if he could review video camera's I was told that they don't have camera's to review "even the dollar store has camera's". He told me that I was aware that they were not responsible for personal belongings stolen, since when was my tire tools and jack suppose to be in a locked truck along with my spare tire that requires the ignition key to get down considered person items, any other person would consider this vehicle equipment. This was my first and very last visit at this location and will forever forbid my company from ever using this dealership. More

Poor Customer Service I had called this dealer to get my vehicle worked on. After multiple calls and voicemails. I finally get a call back and was told I needed to talk to I had called this dealer to get my vehicle worked on. After multiple calls and voicemails. I finally get a call back and was told I needed to talk to the warranty person at the dealer, of course he wasn't in, multiple calls and voicemails later, called the manger. Was told to bring vehicle anytime to him, he would get me in the shop. He wasn't there when I went in. Explained situation. was told we can get you in sometime next week. Called and left a message with the service department manger, no response. if you have to go in to a place to get an appointment its not worth going. These people do not call you back. The Houston area in general has some of the worst customer service I have ever seen. More

Lack of customer service Went to Gullo Ford in Conroe TX looking for a new/used SUV for my wife. Walking the lot, we found a fully loaded used Ford Edge. A salesman named Bran Went to Gullo Ford in Conroe TX looking for a new/used SUV for my wife. Walking the lot, we found a fully loaded used Ford Edge. A salesman named Brandon came out to meet us. This guy didn't know much about the vehicle even though he worked at a Ford dealership. I really didn't need his help to figure out if we liked the vehicle or not so I let it go. We found a piece of the tailgate interior that was missing (small 2" x 4" rectangle) and Brandon assured us that he would replace it. Then I noticed, as we continued to look at the vehicle, that he couldn't remember my name or my wife's name. Anyway, I made a deal and we went off to the finance department. This lady was rather brash and was trying to rush me, which I didn't appreciate but let roll off my back. Throughout this process, I realized that this person couldn't remember our names either. BTW we have very common names. We bought the Ford Edge that evening and felt good about the deal. Now I just need to get the tailgate fixed up and we will be finished. Well Brandon, who still can't remember our names, decided to become even less customer friendly and wouldn't return any voice mails that were left. So I went into the dealership again and had him paged. After 20 minutes and another page, he finally showed up and gave me the sob story about his personal life. He again promised to fix the tailgate and keep in touch with us. Admitting that he had not done a good job of that this far. Well, 2 weeks later and 2 more voice mails not returned, I went back into the dealership and had him paged. After about 10 minutes of waiting and about 5-6 people asking if I had been helped, I was getting rather upset. If I was a cartoon, I would have had smoke coming out of my ears. The used car manager named Willie noticed and came over to inquire. I informed him of the promise made and lack of communication from his salesman Brandon. Willie did what any good customer service minded manager would do and took my problem over immediately. He set up an appointment and got the tailgate fixed. While I was waiting for the service to be completed, Brandon passed me 3 times and made sure to continue his level of customer service by not acknowledge me at all. Nothing has been said, no voice mails returned, no apology offered for the horrible customer service that I received from Gullo Ford in Conroe Tx. I am very sorry that Brandon was working that evening and we ended up doing business with him. I am very sorry for stepping foot on the Gullo Ford car lot. I offer 1 star and only 1 star to Willie the used car manager for his involvement. Otherwise this place sucks! More

Friendly Place Great experience buying a truck here. Our salesman Devon was with us all the way. Very friendly and helpful. Always available when I needed informatio Great experience buying a truck here. Our salesman Devon was with us all the way. Very friendly and helpful. Always available when I needed information. More

3 Interactions and never again Gullo Ford is by far the closest and most conveniently located Ford Dealership for us. We really tried our best to give them first and last opportunit Gullo Ford is by far the closest and most conveniently located Ford Dealership for us. We really tried our best to give them first and last opportunity to sell us a fully loaded 2014 Escape. We gave them the itemized quote of Ryan Ford and they still couldn't beat it so they lost the initial sale. We also got the full 7 yr extended warranty and the maintenance/tire care plans. We thought no problem since we can always use them for service with our Ford ESP. My wife has taken it in twice to them and both times has been told the Ford ESP wasn't in the system so they couldn't do anything. Ryan Ford even sent them copies of all the paperwork. The first question out of their mouth every time is "Did you purchase this from us?". The answer is a resounding "No, but we have the Ford ESP". I guess this drops us down their priority list because my wife has had to wait each time as others are ushered ahead (no appointments allowed). There is an air of rudeness with how they handle customers as can be seen by their abysmal reviews online here and other customer service rating sources. Bottom line is this: If Gullo ever wants our service or future purchases, they should send a manager down to Ryan Ford in Crosby TX (West of Katy on I-10) to learn how people like to be treated. I can not praise them enough and even if I ever moved out of state, I would still buy from them. More

Horrible Service Department The service department is by far the absolute worst. On my first 2 visits there was zero communication between the advisers and myself. Both times I h The service department is by far the absolute worst. On my first 2 visits there was zero communication between the advisers and myself. Both times I had to find out my vehicle was complete by inquiring myself...after they said my truck wasn't even showing in their system. At least a dozen calls went unanswered at the service dept. First visit was due to a failed warrantied brake caliper that overheated the rim, causing the balance weights to fall off of the tire. Requested to have a balance performed and covered by the dealership when I dropped it off--they agreed and never performed the tire re-balance...also requested an oil change be performed. When I picked it up, they didn't have a record of me requesting that or the oil change and said it (balance) wasn't covered under Warranty anyway. Second visit, dropped truck off Thursday for a faulty EGR valve and again when I called Saturday...no record of my truck being there. Went to Enterprise on site and there wasn't a rental authorized from Gullo so I paid out of pocket. Even the Enterprise rep could not get a hold of anyone at the service department after 6 tries to authorize the rental on the warranty. Save your time and have the work done at Planet Ford 45 or Tomball Ford where you actually receive customer service. More

Bad Service.....blown engine Took my F250 in for repair, spent $3300. Drove it less than 50 miles and engine locked up from the same problem they supposedly fixed...then they do n Took my F250 in for repair, spent $3300. Drove it less than 50 miles and engine locked up from the same problem they supposedly fixed...then they do no stand behind their work. More