Gunn Acura

Easy, fast Needing service I called for my usual service writer, with whom I'd had good experiences. She'd moved on so my new SW was John Hernandez (sp?). He Needing service I called for my usual service writer, with whom I'd had good experiences. She'd moved on so my new SW was John Hernandez (sp?). He did great--personable and professional. He explained everything well so I was satisfied with the repairs he proposed. My ten-year-old MDX is running well, has low mileage and we expect it to serve us well for a few more years. Incidentally, Gunn Acura has been our go-to service place since our purchase. They've done well by us so far. More

Service Advisor My service advisor, Javier Lozano, was professional, courteous and helpful. He got the work done on my MDX in a timely manner and kept me updated on t My service advisor, Javier Lozano, was professional, courteous and helpful. He got the work done on my MDX in a timely manner and kept me updated on the repair status. Thank you. More

Very Helpful I recently bought a new vehicle from Gunn and were very impressed with the service we received from the moment we walked in the door. Josh Walker was I recently bought a new vehicle from Gunn and were very impressed with the service we received from the moment we walked in the door. Josh Walker was very attentive to my requests when choosing a new vehicle for my wife. With my follow up appointment to get my accessories placed on the vehicle I had the privilege to work with Julian and Judy. I was very happy with the service I was provided. Thx again. Keep up the good work. More

Larry Long Rocks! We recently bought our second Acura in 15 years, both from Gunn Acura. The newest one was a certified one owner car that needed some tweaks after del We recently bought our second Acura in 15 years, both from Gunn Acura. The newest one was a certified one owner car that needed some tweaks after delivery. Larry Long took a personal interest in the car and made sure the tweaks were done in a timely and professional manner. More

Service! For 12 yrs/5 Acuras I've dealt with Gunns service dept. First Pat and now Charles the past several yrs...I could not ask for better! Their profess For 12 yrs/5 Acuras I've dealt with Gunns service dept. First Pat and now Charles the past several yrs...I could not ask for better! Their professionalism combined with competence...well, just class acts! Their customer service is the best I've ever seen in any dealership! Charles is so kind and helpful...give 'em raises!!! More

Excellent service My husband and I recently bought a new vehicle from Gunn and were very impressed with the service we received from the moment we walked in the door. J My husband and I recently bought a new vehicle from Gunn and were very impressed with the service we received from the moment we walked in the door. Jim, Matt and Jose were all professional and we appreciate their honesty and concern to meet all our needs. Best experience we have ever had purchasing a new car! More

Best Service in Town Love Gunn Acura. I also treasure my 2004 Acura TSX. It's getting older yes but I do love it. The service department fixed some display issue in a ti Love Gunn Acura. I also treasure my 2004 Acura TSX. It's getting older yes but I do love it. The service department fixed some display issue in a timely fashion with great results. Larry Long, runs a great department there and it shows thru his service managers. Thanks Tomas C for all you did! More

Ease of doing business Last month my wife and I went looking for a new crossover. We had already decided that the new vehicle would be either an Acura or a Lexus. We went Last month my wife and I went looking for a new crossover. We had already decided that the new vehicle would be either an Acura or a Lexus. We went to the Lexus dealership here in San Antonio first, we were treated with the usual slow paced (trying to steal your trade) crap for over 3 hours. We test drove and liked the vehicle, but the sales person and his assistant gave us basically no info or specs about the vehicle except that it was a Lexus and had a turbo engine, all they wanted was a sale! When we left we were stopped at the door by the sales manager offering more money for our trade, it was too late, my wife and I were fed up and wanted nothing more to do with the dealership. Three days later we went to Gunn Acura to look at the Acura RDX. Our salesperson "Frank Sumadi" greeted us right away and within a few minutes we had pretty much settled on want we wanted. For the next 30 minutes Frank explained every thing about the vehicle. We were very impressed with the knowledge Frank had regarding standard features and the differences between the different levels available. We went for a test drive with Frank and he did a fantastic job explaining the features. While were out our trade in was being appraised. When we got back to the dealership after a great test drive we waited about 10 minutes and were presented with a extremely fair value for our trade. I'm not an impulse buyer, so we told Frank we had to think it over for a few hours. When we left about an hour and a half total time had passed and we didn't feel worn out. Frank was very gracious as he walked us to our car, NO HIGH PRESSURE! Later that day we called Frank back and purchased the Acura RDX. GUNN ACURA gave us the nicest car buying experience we had ever had and Frank Sumadi is the most knowledgeable sales consultant we had ever met. Thank-you Frank, we love our new Acura! Alan & Sonya More

Quick fix Service associate was able to get me a loaner at short notice. Small repair on what I thought was going to be very bad. Very quick turn around in two Service associate was able to get me a loaner at short notice. Small repair on what I thought was going to be very bad. Very quick turn around in two days More

My second Acura. I had a superb experience when Peter Eng sold me my 2011 Acura nearly 5 years ago, and I was very pleased to find that the quality of your service has I had a superb experience when Peter Eng sold me my 2011 Acura nearly 5 years ago, and I was very pleased to find that the quality of your service has not diminished with Jim Tetter; he did everything in his power to make sure that I was satisfied.. Wil Rolfe More