Gunn Acura - Service Center

Where do I begin...made the appointment for 8am and showed up 30 minutes early. They were quick to get started and the service manager was efficient and communicative with me. Where it all started to showed up 30 minutes early. They were quick to get started and the service manager was efficient and communicative with me. Where it all started to go wrong was the news I needed new brakes. I asked them to write up a quote and I would review and come back another time. They completed oil change and alignment in 3 hours and I went to pay. They did not apply the oil change coupon so they had to rerun the invoice. The quote they provided was not for brakes, but for brake fluid. The other items suggested for repair were items I just completed, oil change and alignment. When I left the dealership my car was pulling to the right, after the alignment was just performed. It did not have this problem prior to my visit. I took it back and told my service manager it was not right. They took it for a test drive and confirmed it was not aligned correctly. They redid the job and said it was because I had new tires installed that it was off the first time. 4 hours later on it’s good to go. I would have expected an apology or free car wash but they didn’t do anything for my inconvenience. More

Excellent as always every time I come in! The Service Managers kept me informed of the progress and if any other service is needed. Thank you... Managers kept me informed of the progress and if any other service is needed. Thank you... More

The service was excellent from start to finish. Kept me informed on all necessary items needing attention. Carla. Also honored the dealers discounts that were applicable. Thanks.🇺🇸 informed on all necessary items needing attention. Carla. Also honored the dealers discounts that were applicable. Thanks.🇺🇸 More

Did not see COVID practices utilized; no wrapping the interior with plastics and the wash rack was out of service. We could have been given a voucher or told we could come in for a wash at a later time. interior with plastics and the wash rack was out of service. We could have been given a voucher or told we could come in for a wash at a later time. The advisor’s answer on a question about why the increase in pricing “I just work here”. Disappointed on this visit More

Good visit, Acura B1 service, dropped in without an appt and was able to get service completed in a somewhat reasonable time on a weekday. and was able to get service completed in a somewhat reasonable time on a weekday. More

Excellent service available on short notice when needed. Quality of work and cleanliness of vehicle on return are top-notch. We trust this dealership to keep our vehicle in top shape. Quality of work and cleanliness of vehicle on return are top-notch. We trust this dealership to keep our vehicle in top shape. More

They took great care of my car during its routine oil change. Will definitely go back to them again. They even wash and vacuum your car! change. Will definitely go back to them again. They even wash and vacuum your car! More

As always , excellent customer service Great communication , free loaner vehicle and return of my vehicle washed and ready to go . Keep up the great work . communication , free loaner vehicle and return of my vehicle washed and ready to go . Keep up the great work . More

Service visit 12/30/2020. Routine 6 month & 50k service & check up. With tire rotation and alignment chedi. Professionally performed & out on time. Coffee cups too flimsy for the lids. Mine popped off on th check up. With tire rotation and alignment chedi. Professionally performed & out on time. Coffee cups too flimsy for the lids. Mine popped off on the first sip. More

As a person who works on cars and too lazy to do an oil change. Do not come here!!! Service advisor tried to sell me work without technicians looking at my car. Luckily I’m knowledgeable on cars. They aren change. Do not come here!!! Service advisor tried to sell me work without technicians looking at my car. Luckily I’m knowledgeable on cars. They aren’t honest at all More