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635 Reviews of Gunn Acura - Service Center
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October 18, 2019
Great experience Javier was very helpful in getting my car diagnosed and getting a loaner car for me to use during the time my car was serviced. Javier was very helpful in getting my car diagnosed and getting a loaner car for me to use during the time my car was serviced. More
by MKC
Employees Worked With
Javier Lozano
October 16, 2019
Excellent Service Javier was an excellent Service Technician. Very knowledgeable and professional. He was able to diagnose and recommend unseen issues with my car. I wi Javier was an excellent Service Technician. Very knowledgeable and professional. He was able to diagnose and recommend unseen issues with my car. I will definitely request Javier when I return for my next service. More
by John Lety
Employees Worked With
Javier Lozano
October 14, 2019
Friendly, Fast Service This is the 3rd Acura I bought from Gunn Acura. My salesman Erik Woodward always. Heck’s in with me after the sales. If he knows my car is in for serv This is the 3rd Acura I bought from Gunn Acura. My salesman Erik Woodward always. Heck’s in with me after the sales. If he knows my car is in for service he helps follow up with my Service Writer Dale Thames. Dale is always communicating with me when my car is in for service. My car is ALWAYS returned clean. More
by xx
Employees Worked With
Dale Thames , Erik Woodward
October 14, 2019
Excellent service department My service manager Brandon S. Takes good care of my MDX and always keeps me posted on the status of repairs. Thank you for the great service! My service manager Brandon S. Takes good care of my MDX and always keeps me posted on the status of repairs. Thank you for the great service! More
by pl
Employees Worked With
Brandon Saenz
October 10, 2019
Javier is a true professional that takes his job seriously. Always treats me very well and does what he says he is going to do. Thanks for your service. Look forward to continuing being a Gunn Ac seriously. Always treats me very well and does what he says he is going to do. Thanks for your service. Look forward to continuing being a Gunn Acura customer for many years. More
by MickyR
Employees Worked With
Javier Lozano
October 10, 2019
Standards Lacking Have noticed that the last few times we have been service has deteriorated. Takes much longer for simple service. Ask for car wash and inside Have noticed that the last few times we have been service has deteriorated. Takes much longer for simple service. Ask for car wash and inside clean - not noticeable at all. Dashboard still dusty, nothing CLEAN. On top of that my control panel has been set to stations I do not want and the screen changed every time I get into the car. I had it on CLOCK, now it is on travel,gas whatever. Try to change it back, set it, get in the next day....poof back to what whomever set it when working on the car. Just not the same anymore there at Gunn Acura. My husband and I have purchased Acura’s from you all since the first Integra came out. always stellar service. Now much left to be desired. Love the car, not so much taking it in anymore. More
by AJnTX
October 05, 2019
My car was towed from San Marcos to Gunn Acura after a flat tire...no spares on the new cars. The service center was closed, but called me the next morning to provide an update, estimated repair cost and flat tire...no spares on the new cars. The service center was closed, but called me the next morning to provide an update, estimated repair cost and time of completion. When ready, sent staffer to pick me up from home then to Gunn Acura to pick up my car. That is A rated service for me. Thanks and continue this level of service to your customers. More
by 3ACURAS
Employees Worked With
Geincarlos
October 01, 2019
Always fast and friendly service. Comfortable waiting area. I drive in from out of town so making my appts online is so convenient. Thank you. area. I drive in from out of town so making my appts online is so convenient. Thank you. More
by Rox
Employees Worked With
Chris Cotton, Javier Lozano
September 29, 2019
No courtesy car as promised Was told I’d have a courtesy car to do errands but when I arrived I was told they weren’t available. I was not happy to be told something then had to Was told I’d have a courtesy car to do errands but when I arrived I was told they weren’t available. I was not happy to be told something then had to change plans last minute. More
by Professclass
Employees Worked With
Javier Lozano
September 11, 2019
Great and Fast Service Dale was helpful and professional from the moment we dropped our car off. He had an evaluation and estimate for us quickly and the repairs were comple Dale was helpful and professional from the moment we dropped our car off. He had an evaluation and estimate for us quickly and the repairs were complete within just a few hours. We were given a really nice loaner to drive while our car was in the shop. I’d highly recommend Gunn Acura!! More
by Erica
Employees Worked With
Dale
