Gunn Honda

Get and KEEP what you pay for (and love it?) My girlfriend and I purchased a used, 2009 Toyota Camry with 59000 miles. We did a test drive, got the car fax. Everything seemed fine. We paid in CA My girlfriend and I purchased a used, 2009 Toyota Camry with 59000 miles. We did a test drive, got the car fax. Everything seemed fine. We paid in CASH. $12k w/ttl included. Most of the things you look at jump out at you so they were corrected with post-haste. e.g.: Stains, missing or broken weather stripping, door locking/unlocking, seat belt twists. Some things noted, like the 2 remotes handed to us not working completely, the center cup holder separator was broken (fix = removed?). One of the remotes had a trunk open button and the other had a car start button. The one with the trunk button didn't operate at all and the other didn't start the car. He assured us it was something he'd look into fixing. As we were about to drive away, I noted that the driver side left arm rest that sits on the door actual was broken. Clearly broken by the previous' owners leveraging themselves in. No big deal, tell the sales guy and he says he'll see if they can fix it and when can we bring it back. Fast forward about a week and we get a call that the door would not be fixed as this would be too expensive/extensive and the remotes, because they were aftermarket, would not be fixed or replaced either. There seemed to be so much hemming and hawing over these issues AFTER we made the purchase, but had we noted these items before paying and being told they would not be fixed, we would most likely have moved on to something else. Hugo was very, very nice but did not have a say in what the sales manager (Mac Escamilla) would do for his customers. I do not recommend this facility unless you're purchasing a new vehicle. Team JD. UPDATE: After this posted, the Sales Manager, Mac Escamilla gave me a real surprise. I really was expecting something in the way of lip service and an "... enjoy your car." What I got instead was a WOW experience! Some of the things described previously, we can learn to just live with. The one issue that made this a bad situation more than anything else was the remotes not working properly or at all. The issue with the remotes is being 100% rectified. They are even going to come pick up the car, install a new remote system at the dealership, put fuel in it and bring it back to us. I've changed the status here increasing the customer service to excellent. I'm leaving this whole thing on here to demonstrate how Gunn Honda can and has overcome my negative feelings and completely turned this situation around. More

cheating service Hi I had a problem with my A/C covered by an extended warranty. Most of A/C parts were covered by the warranty, including the compressor that faile Hi I had a problem with my A/C covered by an extended warranty. Most of A/C parts were covered by the warranty, including the compressor that failed. I took my car to Gunn Honda. They charged $50 for diagnosis, and told me that a certain part caused the failure. And that part is exactly one that is not covered by the warranty. And they offered me a repair at $1250. I contacted the service person (Monica) and her supervisor (Steve) bringing the point that they may not claim for sure that that part was exactly the reason of the failure. I requested them to state only the facts and not their guesses. These guys were not cooperative at all. I refused the repair and took it to another place. They diagnosed, that Gunn Honda eventually lied with the diagnosis. The part that they claimed faulty was not even touched by the mechanic, which was observable by uniform dust on the cover. And that part was not faulty. The warranty sent its representative, and he was also convinced that Gunn HOnda's diagnosis was a lie. Eventually I had my A/C repair covered by the warranty. I asked people what might be Gunn Honda motivation to disorient me. The amswer is that very often, such places are not interested in repairs by 3rd party warranties. Its below their hourly pay expectations. I am not sure if that is true, but my case says in favor of this assumption. More

Love the no haggle "one simple price" Thanks Adrian Garza for helping me and my son in buying his new honda civic. Its nice knowing your kid can go to Gunn and not have to haggle over car Thanks Adrian Garza for helping me and my son in buying his new honda civic. Its nice knowing your kid can go to Gunn and not have to haggle over car prices More

Best Honda service in the world!! My Honda Civic is the best part of my day most days and I am always happy to trust it to the great service department at GUNN Honda! Parish Malone ha My Honda Civic is the best part of my day most days and I am always happy to trust it to the great service department at GUNN Honda! Parish Malone has made every service visit - always just for maintenance because my car hasn't had one single problem - an absolute pleasure. He goes out of his way to make sure the service is completed to my satisfaction and even when I have a hundred questions, he answers every single one of them with a smile!! I tell everyone I know how amazing GUNN Honda has been and as I look to purchase the next vehicle in my life - I've already started shopping in the GUNN Honda inventory and plan on demanding that Parish always be my Service Advisor for maintenance! Thanks for a great experience!!!!!! More

Delightful Customer Service LeRoy made arrangements to get the service on my vehicle done at 5pm. At exactly 5pm, LeRoy came to the waiting area to inform me that my car was rea LeRoy made arrangements to get the service on my vehicle done at 5pm. At exactly 5pm, LeRoy came to the waiting area to inform me that my car was ready. LeRoy was courteous and friendly. He listened very well to my concerns and addressed them to the minute details. He told me exactly what was done on the car and he made me feel confident about the tip-top condition of my 9-year-old vehicle. This kind of service makes me want to come back despite the distance. More

Purchasing a used car Excellent service for beginning to end. Hugo made my experience an ABSOLUTE PLEASURE and DREAM! It feels GREAT to be treated with FAIRNESS and HONEST Excellent service for beginning to end. Hugo made my experience an ABSOLUTE PLEASURE and DREAM! It feels GREAT to be treated with FAIRNESS and HONESTRY! More