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2,118 Reviews of Gunn Honda - Service Center
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September 10, 2019
Outstanding, professionalism above reproach. I’ve been going to this dealership for the past two years. Everyone is courteous, friendly and customer oriented. They keep me up to date on the sta I’ve been going to this dealership for the past two years. Everyone is courteous, friendly and customer oriented. They keep me up to date on the status of my vehicle and advise me when and why a serve needs to be done. I appreciate them so much. No better dealership than this one. I thank you for keeping my vehicle running like new. More
by Mack
September 07, 2019
Outstandingly customer service The professionalism and courtesy by all the service staff, especially Joe Toepfer and the Red Team, was fantastic. Wouldn’t take my Honda anywhere el The professionalism and courtesy by all the service staff, especially Joe Toepfer and the Red Team, was fantastic. Wouldn’t take my Honda anywhere else. More
by Gary
Employees Worked With
September 05, 2019
service When I pulled in to the service lane a service tech came to the car very shortly afterward. Information and my questions were taken and answered to m When I pulled in to the service lane a service tech came to the car very shortly afterward. Information and my questions were taken and answered to my satisfaction. Char was serviced within time expressed by Parrish, who was very please to work with. More
by Bobby
Employees Worked With
September 05, 2019
great dealership Good and timely service, they are well staffed with quality employees. Great waiting area, choices of places to hang out. The survey requirement for 2 Good and timely service, they are well staffed with quality employees. Great waiting area, choices of places to hang out. The survey requirement for 25 words or more is a pain More
by Pilot Frank
Employees Worked With
September 03, 2019
Always Great Customer Service I took my CR-V for routine maintenance & Parish was the one who helped me & he was so helpful & great to work with. Gunn has been taking care of now 3 I took my CR-V for routine maintenance & Parish was the one who helped me & he was so helpful & great to work with. Gunn has been taking care of now 3 of my Hondas & I will never go anywhere else. I 100% recommend Gunn Honda. More
by Lycortez
Employees Worked With
August 30, 2019
Oil change I was satisfied with my appointment, and Monica was very helpful. The customer service is always very good at Gunn Honda. I will be bringing my Honda I was satisfied with my appointment, and Monica was very helpful. The customer service is always very good at Gunn Honda. I will be bringing my Honda back for repairs to them. More
by awh2019
Employees Worked With
August 26, 2019
Great service! Great experience! Joe scheduled the recall repair on the same day I called and very responsive with communication, giving me a cell phone number to ca Great experience! Joe scheduled the recall repair on the same day I called and very responsive with communication, giving me a cell phone number to call for progress updates. More
by Tny
Employees Worked With
August 25, 2019
It could have gone better. Upon making an appointment, I requested a shuttle arrangement. This request was shown in the email reminder. Why I was not informed the shuttle only Upon making an appointment, I requested a shuttle arrangement. This request was shown in the email reminder. Why I was not informed the shuttle only run at designated times? And why is it a “one-way shuttle?” This makes no sense in anyway. I OBVIOUSLY need a ride to and from, if my vehicle is in service. I never once had this experience from other dealerships. Shuttle information should be given as descriptive as possible to those who requests these arrangements. So, we can plan accordingly. Also, upon arriving at the service lane, I was asked if I have been at this particular dealership before and I responded “no.” With this information, I obviously do not know my way around. Still, I was left outside for 5-10 mins in the heat given no instructions on where to wait. This department is definitely lacking in customer service. I will not be coming back for all the inconvenience. More
by G200
August 24, 2019
My care was taking care timely. My suggestion is to update the schedule service information in your website. I took my car to change oil before 6:00 pm but it was not accepted even i My suggestion is to update the schedule service information in your website. I took my car to change oil before 6:00 pm but it was not accepted even in website says services are open until 6:30 pm. More
by FlowerS
Employees Worked With
I don’t recall her name.
August 23, 2019
Overcharged I recently had my 2013 Honda Pilot serviced at Gunn Honda is San Antonio Tx. I requested that they service the timing belt and oil change. While inspe I recently had my 2013 Honda Pilot serviced at Gunn Honda is San Antonio Tx. I requested that they service the timing belt and oil change. While inspecting my vehicle they also recommended that I replace the front struts and the passenger side axle seal which I authorized them to do over the phone (approximately $2500 for everything). Upon completion I picked up my vehicle and noticed that they had charged me $400 in labor for the axle seal, which seemed like a lot. I brought it to my service managers attention and he said that they price labor on a grid or something but that was the correct amount for labor. That is the 2nd time I've had to replace that axle seal so I found the other receipt and was shocked to see that another dealership only charged me $138 in labor. It seemed odd to me that it was exactly $400 and that it would be so much when they already had suspension taken apart. I would definitely get multiple quotes before having any service done here. More
by Pilotdad
Employees Worked With
