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Gunn Honda - Service Center

San Antonio, TX

4.7
2,115 Reviews

2,115 Reviews of Gunn Honda - Service Center

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June 28, 2024

Excellent staff. Very thorough in explanation. Took care all the requirements of the services. Great service. More

by Raj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosa Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2024 -

Gunn Honda responded

Thank you for the 5-star review! We truly appreciate your support and look forward to welcoming you back again soon. Thank you for choosing Gunn Honda!

June 28, 2024

The repair staff members are great at making you feel welcome and explaining everything you need to know. More

by Cnorvell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vong, Chanti
Jul 01, 2024 -

Gunn Honda responded

We do our best to ensure a great experience for all our customers, so we're happy to hear our team made you feel welcomed and comfortable. It was a pleasure. Looking forward to welcoming you back soon. Thank you for choosing Gunn Honda!

June 27, 2024

Robert my service rep was very proactive with informing me about vehicle and providing discount More

by Dave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert
Jul 01, 2024 -

Gunn Honda responded

Glad to hear Robert took great care of you and kept you updated on your vehicle. We truly appreciate your support. Thank you for choosing Gunn Honda!

June 24, 2024

Great Service! !! Like always and Service Staff is very courteous and knowledgeable on customers needs. Thank you More

by roberthernandez507
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toni
Jun 25, 2024 -

Gunn Honda responded

Thank you for the 5-star review! We're so glad to hear that our team continues to take great care of you. We truly appreciate your support. Thank you for choosing Gunn Honda!

June 22, 2024

Service Agent was not friendly, acting like he was in a rush, probably because the car service was under warranty, he didn’t care. When I came to pick up the car, the rear window was partially down and it More

by GN
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andre Martin
Jun 25, 2024 -

Gunn Honda responded

We're sorry to hear you were less than satisfied with your recent visit with us. It is not our intention to disappoint the customer. We appreciate your feedback and we are passing your comments along to our team so we can improve future visits.

June 21, 2024

My last visit to the Service Department was disappointing. It took over 7 minutes for a service manager to greet me in the Express Lane. I was the only person in the Express Lane. Another perso More

by mtrevino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andre
Jun 25, 2024 -

Gunn Honda responded

We're sorry to hear you were less than satisfied with your visit. It is not our intention to disappoint the customer, and we appreciate your feedback. Please know we are passing along your comments to our team to improve our future visits.

June 19, 2024

Gunn Honda & specifically Joe Esparza in service are always outstanding and provide great customer service! Joe always goes the extra mile to make sure our cars are well serviced and communicates the de More

by Michael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Esparza
Jun 20, 2024 -

Gunn Honda responded

Michael, thank you for the 5-star review! Always great to hear that our team ensures that you're well taken care of. We truly appreciate your continued support. Thank you for choosing Gunn Honda!

June 19, 2024

Joe was very nice and took care of my Honda Pilot for my first service. They finished my car right away and it was easy to pick up. More

by jen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Toepfer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2024 -

Gunn Honda responded

Thank you for the 5-star review, Jen! We're happy to hear you had a great experience with us. Thank you for choosing Gunn Honda!

June 18, 2024

My service adviser is Joe Rsparza. Great communication as always. 10 out of 10. Great. More

by lukeyang0513
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Esparza
Jun 20, 2024 -

Gunn Honda responded

Thank you for the 5-star review! We're glad to hear that our team continues to take great care of you. Thank you for choosing Gunn Honda!

June 09, 2024

Service reps Rosa and Alexis were both great. I just wish they could have done the fuel pump recall. More

by Sdg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosa Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2024 -

Gunn Honda responded

Thank you for the 5-star review! We truly appreciate your support and look forward to welcoming you back. Thank you for choosing Gunn Honda!

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