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Gunn Honda - Service Center

San Antonio, TX

4.7
2,096 Reviews

2,096 Reviews of Gunn Honda - Service Center

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July 27, 2022

I purchased my current vehicle here a few years ago and had a good experience so when the battery failed recently I brought the car to Gunn for service. The car was promptly checked, the battery was replac More

by GaryB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad
Aug 01, 2022 -

Gunn Honda responded

Gary, thank you for the 5-star review. We appreciate your continued loyalty. We look forward to welcoming you back soon!

July 24, 2022

Service was good busy professional at first but was not kept informed of time processed More

by cecicanizales
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis hayes
Jul 26, 2022 -

Gunn Honda responded

Thanks for letting us know about your experience. We apologize for your experience and have passed along your comment to our service team.

July 24, 2022

Dealer was transparent and communicative throughout the entire process. They made sure to keep me informed of what was going on and catered everything to my schedule. More

by czc0186
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Toepfer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2022 -

Gunn Honda responded

Thanks for letting us know. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. Please let us know if there is ever anything we can do for you!

July 23, 2022

Staff is always courteous and efficient and keeps you updated as to problems and progress with your vehicle. More

by elmmc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis
Jul 26, 2022 -

Gunn Honda responded

Thanks for letting us know. Glad to have you as a part of the Gunn family!

July 22, 2022

Service was fast and efficient. Every option was explained clearly. Follow up call was prompt. Five stars More

by Whardell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Esparza
Jul 25, 2022 -

Gunn Honda responded

Thank you so much! We focus on making quick servicing without sacrificing quality work, because we know that your time is valuable. Let us know if there is ever anything we can do for you.

July 19, 2022

Great service. Kept us informed what needed to be done and how long it will take. Since we were on a time restriction, they recommended making an appointment. Servi More

by cynergy8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Baggerman
Jul 20, 2022 -

Gunn Honda responded

Thank you for your 5-star review, we appreciate your business and look forward to welcoming you back to Gunn Honda!

July 14, 2022

Adam was very professional explained everything clearly on the things that had to be done to my Honda. Everything explained to me was done in a timely manner and I was very satisfied with the service More

by Rey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Baggerman
Jul 15, 2022 -

Gunn Honda responded

Thank you, Rey! We’re glad Adam could take good care of you. We’ll be sure to pass your review along. Please let us know if there is ever anything that we can do for you. We hope to see you again soon!

July 13, 2022

Very customer friendly and delivered the vehicle on time as promised. The texting notices and estimates were very helpful More

by Jschmelz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Nichols
Jul 15, 2022 -

Gunn Honda responded

Thank you so much! We focus on making quick servicing without sacrificing quality work, because we know that your time is valuable. Let us know if there is ever anything we can do for you.

July 12, 2022

Terrible customer service. They didn’t honor my warranty. I won’t go back again! More

by Henry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don’t know don’t care
Jul 13, 2022 -

Gunn Honda responded

Henry, we are truly sorry to hear that your experience was not up to the standards that we strive to provide. It is not our intention to disappoint the customer. Would you mind sending us a direct message on Facebook with your contact info so that we can reach out to you and learn more about your experience? We'd love the opportunity to understand how we can better serve you moving forward.

July 12, 2022

Sales manager was extremely knowledgeable making me feel comfortable about using Gunn Honda. One Honda dealer I’ve used before tried selling stuff I did not need. Will return to Gunn. Only recommendation i More

by gurleyrobert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Toepfer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2022 -

Gunn Honda responded

Thank you so very much for taking the time to leave a review! We are proud to know that our team delivered a professional and friendly service to you. Let us know if there is ever anything we can do for you. We look forward to seeing you again!

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