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Gunn Honda - Service Center

San Antonio, TX

4.7
2,096 Reviews

2,096 Reviews of Gunn Honda - Service Center

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July 11, 2022

Busy, had to wait before being greeted or acknowledged. Over the phone was told service would be 1-2 hours, at shop was told it would 5-6 hours. No courtesy shuttle. More

by Mmk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alexis
Jul 11, 2022 -

Gunn Honda responded

We apologize for the extended wait time you experienced on your recent Gunn Honda visit. We do everything possible to estimate the amount of time it will take to complete your service, sometimes an unforeseen problem can arise with the vehicle scheduled before yours, which results in a longer wait time than anticipated. We appreciate your feedback and have passed along your comment to our service team.

July 09, 2022

The service staff are good. Trying to discuss new vehicle with salesperson was painful because it seemed he wasn't in answering my questions More

by Happy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosa Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2022 -

Gunn Honda responded

Thank you for the 4-star review. Your feedback helps us to improve service for everyone!

July 07, 2022

I've been a customer at Gunn Honda since 2007 and they have a fantastic service department! My advisor, Joe Esparza, always gives us the best advice & service for the 3 Accords we currently own. Gunn rais More

by arcarguy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Esparza
Jul 08, 2022 -

Gunn Honda responded

Arcarguy, thank you for the 5-star review. We appreciate your continued loyalty. We look forward to welcoming you back soon!

July 06, 2022

Adam was extremely friendly and helpful when I serviced my car. He kept me updated so I was never in the dark about my service timeframe. The shuttle driver ( I didn’t get his name) was extremely friendly More

by spinks778
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Toepfer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam
Jul 07, 2022 -

Gunn Honda responded

Thank you so very much for taking the time to leave a review! We are proud to know that our team delivered a professional and friendly service to you. Let us know if there is ever anything we can do for you. We look forward to seeing you again!

July 05, 2022

Y’all kept us informed of what needed to be done and a reasonable price More

by Dugit
Recommend Dealer
Yes
Employees Worked With
Rosa Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2022 -

Gunn Honda responded

Thank you for your 5-star review, we appreciate your business. Glad to have you as a part of the Gunn family!

July 01, 2022

Have used Gunn Honda since 1996 and purchased 4 vehicles from them since then. I have been blessed to have great service advisors and mechanics . I have never had to return the vehicle after a repair. They More

by S_Schifano
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Toni Simpson
Jul 05, 2022 -

Gunn Honda responded

Thank you for the 5-star review. We appreciate your continued loyalty of the last 26 years. We look forward to welcoming you back soon!

June 29, 2022

Made appointment with Toni; work completed; everything taken care of; left dealership believing the work needed was performed correctly More

by Cnm
Recommend Dealer
Yes
Employees Worked With
Toni
Jun 29, 2022 -

Gunn Honda responded

Thanks so much for sharing your experience with us. We hope to see you again soon.

June 26, 2022

Very nice and thorough service agent very cordial and explained everything time was appropriate for work to get done and was out in a timely manner More

by zee-perez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mr ward
Jun 28, 2022 -

Gunn Honda responded

Thank you so much! We focus on making quick servicing without sacrificing quality work, because we know that your time is valuable. Let us know if there is ever anything we can do for you.

June 23, 2022

Great customer service. Joseph is great to work with, communicated very well, timing and expectations and it was spot on. More

by Sherman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Toepfer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2022 -

Gunn Honda responded

Thank you so much for taking the time to leave us a 5-star rating. It's much appreciated!

June 23, 2022

Very professional- good price, I like their purchase program and service program. Great staff and service. More

by geneliguori
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Freeman Sparks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Parish Malone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Toepfer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2022 -

Gunn Honda responded

Thanks! We’re glad we were able to provide you with a great customer service experience. Please let us know if there is ever anything that we can do for you! Hope to see you here again soon.

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