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Gunn Honda - Service Center

San Antonio, TX

4.7
2,096 Reviews

2,096 Reviews of Gunn Honda - Service Center

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May 12, 2022

Great service & Joe was very professional. Also very knowledgable. Also ordered horn & notified me of the delivery. Tech was determined to find the fuse problem . More

by yolanda delgado
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Service Mgr
May 12, 2022 -

Gunn Honda responded

Thank you, Yolanda! We’re glad Joe could take good care of you. We’ll be sure to pass your review along. Please let us know if there is ever anything that we can do for you. We hope to see you again soon!

May 11, 2022

Gunn Honda is amazing! I can always trust they will do a great job and take care of me and my car. They take the time to explain everything. Joe Esparza is the best! I high More

by Mandyrae2005
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Esparza
May 12, 2022 -

Gunn Honda responded

Thank you, Mandy! We’re glad Joe could take good care of you. We’ll be sure to pass your review along. Please let us know if there is ever anything that we can do for you. We hope to see you again soon!

May 08, 2022

Never trusted car repairs to dealerships. Ever. Until my wife kept telling me how great and fair priced Gunn’s Service shop was. Wow. I have nothing but great things to say about them. Great More

by Wfm0413
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Garza(?)
May 08, 2022 -

Wfm0413 responded

Yea it was my review

May 06, 2022

Friendly, efficient and knowledgeable. Explained exactly what service was required plus my request for wiper blades. Recommended four wheel alignment which was needed per the calibration h More

by phil.sonn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby?
May 07, 2022 -

Gunn Honda responded

It is important our customers feel completely confident with the customer service they received, and it made us happy to read your review. If there are any other automotive needs, we can assist you with, please don't hesitate to call us or stop by. Thank you!

May 05, 2022

Service time longer than estimated. Glad I allowed plenty of time in my schedule to wait. I could have used the shuttle and returned later had I known. More

by rodsson1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Alaquinez
May 05, 2022 -

Gunn Honda responded

We apologize for the extended wait time you experienced on your recent Gunn Honda visit. We do everything possible to estimate the amount of time it will take to complete your service, sometimes an unforeseen problem can arise with the vehicle scheduled before yours, which results in a longer wait time than anticipated. We do appreciate you leaving us a Four Star review and look forward to welcoming you back.

May 16, 2022 -

rodsson1 responded

It's understandable.

May 01, 2022

Friendly, helpful, and prompt service. For such an obviously large operation, personal and well organized service experience More

by Captainaudio2850
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t recall his name and my paperwork is already. Filed away
May 04, 2022 -

Gunn Honda responded

Thank you for the 4-star review! If you would like to discuss in what ways we can improve, please reach out to us directly. We look forward to hearing from you. Thank you!

May 01, 2022

Dealership employees are always willing to help. It's worth going the extra miles to me. More

by Aguilar4441
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Toepfer
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2022 -

Gunn Honda responded

Thanks for letting us know, Aguilar4441. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. Please let us know if there is ever anything we can do for you!

April 29, 2022

Excellent service. Chad Ward kept me updated on progress and the work was completed in the time frame promised. More

by Wpeterson
Recommend Dealer
Yes
Employees Worked With
Chad Ward
Apr 30, 2022 -

Gunn Honda responded

Thank you, WPeterson! We’re glad Chad could take good care of you. We’ll be sure to pass your review along. Please let us know if there is ever anything that we can do for you. We hope to see you again soon!

April 27, 2022

Gunn Honda has always been professional and courteous when I bring my vehicle in for service. I never leave feeling disappointed or taken advantage of. More

by Chengfw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Esparza
Apr 27, 2022 -

Gunn Honda responded

Thank you for your 5-star review, we appreciate your business and look forward to welcoming you back to Gunn Honda!

April 27, 2022

I have been with Gunn Honda for many years and always had an excellent experience. Either I buy a vehicle or do the maintenance, the price is reasonable and the people are very professional and friendly at t More

by louisemousseau
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosa Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chad Ward
Apr 27, 2022 -

Gunn Honda responded

It is important our customers feel completely confident with the customer service they received, and it made us happy to read your review. If there are any other automotive needs, we can assist you with, please don't hesitate to call us or stop by. Thank you for your confidence and loyalty to Gunn Honda.

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