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Gunn Honda - Service Center

San Antonio, TX

4.7
2,096 Reviews

2,096 Reviews of Gunn Honda - Service Center

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February 25, 2022

The staff was exceptional. Rosa explained every repair in detail. Rosa was upfront and honest. More

by Bsanmiguel8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosa Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2022 -

Bsanmiguel8 responded

Excelente

February 24, 2022

Good job in servicing my car. Reasonable pricing with discount. We recommend this dealership to all of our friends and co-workers. More

by Alrx
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosa Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2022 -

Gunn Honda responded

Thanks for letting us know. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. Please let us know if there is ever anything we can do for you!

February 23, 2022

Excellent customer service from Joseph. Helped by putting me in a loaner as work was going to take several days. I was grateful. More

by Anniem
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Toepfer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2022 -

Gunn Honda responded

Thank you! We’re glad Joseph could take good care of you. We’ll be sure to pass your review along. Please let us know if there is ever anything that we can do for you. We hope to see you again soon!

February 19, 2022

Mr. Esparza was great. My experience with other Gunn Service Technicians on a different service was poor. More

by mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Esparza
Feb 22, 2022 -

Gunn Honda responded

Thank you, Mike! We’re glad Mr. Esparza could take good care of you. We’ll be sure to pass your review along. Please let us know if there is ever anything that we can do for you. We hope to see you again soon!

February 17, 2022

After waited 2 hours and 20 minutes for oil change they didn’t reset oil life indicator. I found it out 5 days after when I changed display screen. I had to go back to get reset. More

by harumiyd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I don’t know his name
Feb 17, 2022 -

Gunn Honda responded

We are truly sorry to hear that your experience was not up to the standards that we strive to provide. The needs of our customers are always our top concern. Thanks for letting us know about your experience. We apologize and have passed along your comment to our service team.

February 17, 2022

Randy, Steve, Rosa we’re 100% on the job and knowledgeable and fair and timely. After visiting another local Honda service center and having a negative experience it was refreshing being able t More

by Pk2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosa Rodriguez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 18, 2022 -

Gunn Honda responded

It is important our customers feel completely confident with the customer service they received, and it made us happy to read your review. If there are any other automotive needs, we can assist you with, please don't hesitate to call us or stop by. Thank you!

February 17, 2022

The staff in service were awesome yesterday, I can’t remember the name of the two service reps that helped me but they were outstanding. More

by Northwestpark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manny Morin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shawn
Feb 18, 2022 -

Gunn Honda responded

You absolutely made our day! Thank you for your FIVE STAR review! We are thrilled to know that our team delivered the excellent service we strive to provide each customer and that they exceeded your expectations. We’ll be sure to pass your review along. We look forward to welcoming you back to Gunn Honda. Drive safe!

February 16, 2022

Staff very friendly and always helpful . I always have a Great experience ! Car was ready when advised. More

by Norm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosa Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 16, 2022 -

Gunn Honda responded

Thank you for your 5-star review, we appreciate your business and look forward to welcoming you back to Gunn Honda!

February 13, 2022

Wry prompt and courteous service. Love that they text Wry prompt and courteous service. Love that they text advisor info and call you if there is anything extra that needs to be done. More

by stephliane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Esparza
Feb 14, 2022 -

Gunn Honda responded

Stephliane, thank you so very much for taking the time to leave a review! We are proud to know that our team delivered a professional and friendly service to you. Let us know if there is ever anything we can do for you. We look forward to seeing you again!

February 12, 2022

The service has always been top notch. So good that we own two Honda vehicles and have iur service at Gunn. Keep it up!! More

by RPE001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Esparza
Feb 14, 2022 -

Gunn Honda responded

Thanks! We’re glad we were able to provide you with a great customer service experience. Please let us know if there is ever anything that we can do for you! Hope to see you here again soon.

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