Back

Gunn Honda - Service Center

San Antonio, TX

4.7
2,095 Reviews

2,095 Reviews of Gunn Honda - Service Center

Sort by
December 30, 2021

Service was great and the technician was courteous and let me know everything about the car. More

by dmtrevino58
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Charnichart
Feb 03, 2022 -

Gunn Honda responded

Great to hear – Thank you for choosing Gunn!

December 26, 2021

Purchased my Accord Coupe, brand new from the showroom floor in 2012. After purchasing, I remember going for my first service appointment, it was a terrible experience, benefit of the doubt, I went again More

by Danskogirl66@gmail.com
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
(Last office, in express oil change department) I'm sure the name's on my receipt.
Feb 03, 2022 -

Gunn Honda responded

Hi, we are truly sorry to hear that your experience was not up to the standards that we strive to provide. It is not our intention to disappoint the customer. Thanks for letting us know about your experiences. We apologize and have passed along your comment to our service team. If there is anything we can do in the meantime, please let us know. We'd love the opportunity to re-earn your trust.

December 22, 2021

Recall of gas tank. Service Manager José was very helpful to schedule it and got it done in a timely way. Showed he cared. thanks. More

by johnd1974
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
José Esparza
Feb 03, 2022 -

Gunn Honda responded

Thanks for letting us know. Glad to have you as a part of the Gunn family!

December 20, 2021

Toni was helpful and easy to work with as usual. Thank you for all your hard work. More

by Tanya
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony
Feb 03, 2022 -

Gunn Honda responded

Thanks so much! Hope to see you again soon.

December 19, 2021

Very thorough with the inspection of my car when I took it for an oil change. Very friendly staff. More

by canthony001
Recommend Dealer
Yes
Employees Worked With
Donny Penn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2022 -

Gunn Honda responded

canthony001, thank you for the fabulous FIVE STAR review, I am proud to know our team delivered the excellent customer service we are known for. We appreciate your business and look forward to welcoming you back to Gunn Honda.

December 16, 2021

I like the dealer. And the service they do for my car is excellent. However, it doesn't matter if one makes an appointment they will take a lot of time to complete the service. Yesterday I waited around 3 h More

by dzvs2018
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert
Feb 03, 2022 -

Gunn Honda responded

Thank you for coming to see us! We apologize for the extended wait time you experienced on your recent Gunn Honda visit. We do everything possible to estimate the amount of time it will take to complete your service, sometimes an unforeseen problem can arise with the vehicle scheduled before yours, which results in a longer wait time than anticipated. We appreciate your patience. Thank you!

December 15, 2021

Well first of all my service associate Adam was super helpful and made sure my vehicle was fully inspected and explained every detail of what was done. I use my vehicle to take my nephews to and from sch More

by alexarod002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam
Feb 03, 2022 -

Gunn Honda responded

Thank you! We’re glad Adam could take good care of you. We’ll be sure to pass your review along. Please let us know if there is ever anything that we can do for you. We hope to see you again soon!

December 14, 2021

Rosa provides exceptional customer service!!! We appreciate all that she has done for us!! We will drive an hour from home just to go to Gunn Honda! They are wonderful! More

by Emily
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosa Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2022 -

Gunn Honda responded

Thank you, Emily! We’re glad Rose could take good care of you. We’ll be sure to pass your review along. Please let us know if there is ever anything that we can do for you. We hope to see you again soon!

December 14, 2021

Gond Honda is a great place to take my car. People are very nice (Joe Esparza) and know very well there business I trust him 100% More

by Gamezmd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Esparza
Feb 03, 2022 -

Gunn Honda responded

Thank you! We’re glad Joe could take good care of you. We’ll be sure to pass your review along. Please let us know if there is ever anything that we can do for you. We hope to see you again soon!

December 11, 2021

Service is good but could communicate time table and updates better. I’ve had to wait 3 hrs for an alignment this year and 3 1/2 hrs for an oil change on separate visit. Neither time did I get any updat More

by JB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad ward
Feb 03, 2022 -

Gunn Honda responded

Thank you for taking the time to provide feedback from your recent Gunn Honda service visit. We apologize for the extended wait time and our team's lack of timely communication. This is not at all indicative of the of the quality of service we strive to provide each customer. We do appreciate you leaving us a 4-star review and look forward to seeing you again.

...
61
...