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Gunn Honda - Service Center

San Antonio, TX

4.8
2,121 Reviews

2,121 Reviews of Gunn Honda - Service Center

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September 09, 2021

Toni our service manager provided professional service. Got the part need to fix the problem and worked with the extended warranty company for payment. Toni was very friendly and a pleasure to deal with. More

by ediaz013
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Toni Simpson
Sep 11, 2021 -

Gunn Honda responded

Ediaz013, thank you for taking the time to leave this super FIVE STAR review, I am proud to know that Toni not only delivered the excellent customer service we strive to provide each of our valued customers but was able to quickly diagnose and service your vehicle. Your referrals and recommendations mean a lot to us. We look forward to welcoming you back to Gunn Auto.

September 09, 2021

Very courteous and professional . They did the work that was required and checked for any recalls. Rosa contacted me as soon as they vehicle was ready. I am very satisfied More

by richard919
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosa Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2021 -

Gunn Honda responded

Richard, thank you for taking the time to leave this super FIVE STAR review, I am proud to know that Rosa not only delivered the excellent customer service we strive to provide each of our valued customers but was able to quickly service your vehicle. Your referrals and recommendations mean a lot to us. We look forward to welcoming you back to Gunn.

September 08, 2021

Excellent thanks Excellent thanks Excellent thanks Excellent thanks Excellent thanks Excellent thanks Excellent thanks Excellent thanks Excellent thanks Excellent thanks Excellent thanks More

by enbonilla
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Esparza
Sep 11, 2021 -

Gunn Honda responded

Thank you for your FIVE STAR review, we appreciate your business and look forward to welcoming you back to Gunn Auto.

September 05, 2021

Great service, very timely, no complaints. They are never pushy with recommended services but you are informed. They keep you informed as well with text or phone calls during your service visit if nee More

by Bigfootisreal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby
Sep 07, 2021 -

Gunn Honda responded

Bigfootisreal, thank you for your wonderful comments and FIVE STAR review of your recent Gunn Honda visit. I am proud to know our team showed you firsthand the integrity and professionalism we strive to provide to each Gunn customer. We appreciate your business and look forward to welcoming you back to Gunn.

September 01, 2021

There are other dealers with service departments, by they lack JOE ESPARZA! He always give you advice on the services you need and which are most urgent. He does not pressure you but asures your comple More

by Oldviejo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JOE ESPARZA
Feb 14, 2022 -

Gunn Honda responded

You absolutely made our day! Thank you for your FIVE STAR review! We are thrilled to know that Mr. Esparza delivered the excellent service we strive to provide each customer and that he exceeded your expectations. We’ll be sure to pass your review along. We look forward to welcoming you back to Gunn Honda. Drive safe!

September 01, 2021

Phenomenal team in the service department. I recently took our 2016 Honda Pilot in for its 100k mile service. After reading codes, Joe Esparza found an additional issue that was needed and could have res More

by Flavio_patino
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Esparza
Feb 15, 2022 -

Gunn Honda responded

It is important our customers feel completely confident with the customer service they received, and it made us happy to read your review. If there are any other automotive needs, we can assist you with, please don't hesitate to call us or stop by. Thank you!

August 30, 2021

Easy to make appointments. They kept to the estimated timeframe and great service. Will return. More

by Jmz55a
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Esparza
Aug 30, 2021 -

Jmz55a responded

Easy to make appointments. They kept to the estimated timeframe and great service. Will return.

Aug 31, 2021 -

Gunn Honda responded

Jmz55a, thank you for the fabulous FIVE STAR review, I am proud to know our team was able to service your vehicle quickly. We appreciate your business and look forward to welcoming you back to Gunn Honda.

August 27, 2021

Very professional, despite hindrances to supply chain, etc. caused by Chinese Virus. More

by Pdlong58
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert and Alex in service. Jacob in parts.
Aug 31, 2021 -

Gunn Honda responded

Thank you for your FIVE STAR review, we appreciate your business and look forward to welcoming you back to Gunn Auto.

August 27, 2021

Service Advisor Bobby Pastrano was professional and very helpful. My vehicle was serviced within a reasonable amount of time. Bobby did make brake flush recommendation that was due. More

by Janieguzman15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Pastrano
Aug 30, 2021 -

Gunn Honda responded

Janieguzman15, thank you so very much for taking the time to leave a review, I am proud to know that our team delivered professional and friendly service to you. I will inform Bobby's leadership team of your kind comments. We look forward to seeing you again at Gunn.

August 23, 2021

Quite courteous,very knowledgeable. Overall a pleasant experience. The facility was very clean fresh water and coffee and tea was available More

by jimimac0507
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Joe Toepfer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2021 -

jimimac0507 responded

I was very pleased with the response to my inquiry the staff appeared genuinely genuinely concerned about my well-being and my airbag situation was addressed immediately

Aug 30, 2021 -

Gunn Honda responded

Thank you for the fabulous FIVE STAR review, I am proud to know our team was able to repair your vehicle quickly. We appreciate your business and look forward to welcoming you back to Gunn.

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