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Gunn Honda - Service Center

San Antonio, TX

4.8
2,104 Reviews

2,104 Reviews of Gunn Honda - Service Center

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May 06, 2021

Gunn Honda has been my go to Honda dealer for fifteen plus years and four new cars. The one price policy on new cars, plus their excellent service department, exemplified by service advisor Alexis, are w More

by Van Turner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alexis and Mr. Davidson
May 11, 2021 -

Gunn Honda responded

Thanks for letting us know. Glad to have you as a part of the Gunn family!

May 06, 2021

I arrived at 5:30pm and was out by 6pm for a Successful oil change. I liked it better when Honda sent coupons for oil changes. More

by Mtatsch
Recommend Dealer
Yes
Employees Worked With
Parish Malone
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2021 -

Gunn Honda responded

Thank you for choosing Gunn! So glad you had a great experience.

May 06, 2021

I had an unexpected service issue on a Friday evening. They were very accommodating. They worked on my car on a Saturday without an appointment. It was very satisfied. Customer service was excellent. More

by Hoppersarah
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manny Morin
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2021 -

Gunn Honda responded

We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. Please let us know if there is ever anything we can do for you!

May 06, 2021

Excellent service at a very reasonable price. Joe Toepfler service writer was excellent! He was as very attentive to our needs. Would definitely recommend him. More

by fa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Toepfer
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2021 -

Gunn Honda responded

Thanks for letting us know. Glad to have you as a part of the Gunn family!

May 02, 2021

When calling to book the appointment the person taking the appointment did not appear to be knowledgeble about how to do it. Spelt my name wrong and sent a confirmation email to the wrong email address af More

by Craig.mckercher01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Toepfer
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2021 -

Gunn Honda responded

Thanks for letting us know. Please let us know if there is ever anything that we can do for you. We hope to see you again soon!

April 29, 2021

Provided excellent service for my automotive needs. Were quick and knowledgeable and provided excellent recommendations. They worked with me and my vehicle. Though only an oil change I would return for all More

by atyson30975
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Worrel
May 04, 2021 -

Gunn Honda responded

Thank you so much! We focus on making quick servicing without sacrificing quality work, because we know that your time is valuable. 

April 28, 2021

My appointment was at 11:30am, for an oil change. I waited for my vehicle and did not leave till 3:38 pm. They never let me know how long it would take. If they told me I would be there for four hour More

by RG78221
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Manny Morin
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2021 -

Gunn Honda responded

We are truly sorry to hear that your experience was not up to the standards that we strive to provide. It is not our intention to disappoint the customer. If you would like to discuss in what ways we can improve, please reach out to us directly. We'd love the opportunity to understand how we can better serve you moving forward.

April 26, 2021

Gunn service Dept has gone down! Terrible customer service. Took me 3 visits to get car serviced. No one greeted my last 2 visits Toni had a good attitude More

by Pattizam13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Toni Simpson
Apr 26, 2021 -

Gunn Honda responded

We are truly sorry to hear that your experience was not up to the standards that we strive to provide. It is not our intention to disappoint the customer.

April 24, 2021

Manny fit me in for a recall service quickly. Kept me updated throughout the process. He goes above and beyond and he is very professional. More

by texas girl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manny Morin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2021 -

Gunn Honda responded

Thanks for letting us know! We’re glad we could provide you with a great experience.

April 22, 2021

Their service department, especially Rosa, is exceptional. She has an outstanding attitude, and it is obvious that she goes out of her way to make sure that you understand what needs to be done w More

by Goodgrf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosa Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 23, 2021 -

Gunn Honda responded

Thanks for the positive feedback! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. Please let us know if there is ever anything we can do for you!

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