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Gunn Honda - Service Center

San Antonio, TX

4.8
2,104 Reviews

2,104 Reviews of Gunn Honda - Service Center

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February 08, 2021

The service people I worked with were very helpful and nice. As soon as I got there they welcomed me and helped me. The service was done very quick despite the fact of them being busy. More

by Jewettsavanna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Ward
Feb 12, 2021 -

Gunn Honda responded

Thank you for choosing Gunn! So glad you had a great experience.

February 06, 2021

Took a while for service advisor to approach me. Another customer arrived after me and they were helped immediately. When I was finally noticed, the advisor made an excuse instead of an apology. More

by Texmexlady
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Alaquinez
Feb 09, 2021 -

Gunn Honda responded

We are truly sorry to hear that your experience was not up to the standards that we strive to provide. It is not our intention to disappoint the customer.

February 05, 2021

Awesome! The service was great, Joseph explained everything to me before the work was done, didnt try to pressure me into anything that wasn't needed. Took time to check on me as well during my app More

by Ckrupe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Toepfer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2021 -

Gunn Honda responded

Thanks so much! It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. Thank you for choosing Gunn!

February 03, 2021

Rosa, in the service dept, arranged the appt, checked me in and communicated closely with the computer tech to fix the software problem. Was easily accessible by phone and called me for a follow up 24 hrs l More

by billandpat76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosa Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2021 -

Gunn Honda responded

Thanks for letting us know. Glad to have you as a part of the Gunn family!

February 03, 2021

Manny is great to work with. I like the Gunn service department, just wish the pricing was more competitive. I will continue using Gunn (for now), but the pricing needs to be addressed. More

by butlerfamily1996
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manny Morin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2021 -

Gunn Honda responded

Great to hear – Thank you for choosing Gunn!

February 01, 2021

Had a great experience. Service representative was very nice and knowledgeable. I feel good about not being pressured to do additional services. Coffee was good but miss the donuts. More

by lgraff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Hayes
Feb 09, 2021 -

Gunn Honda responded

Thank you for choosing Gunn! So glad you had a great experience.

January 31, 2021

Chad greeted me and processed my request. I need both headlights replaced which happened in a reasonable time given that it was a busy Saturday. Additionally I asked about another issue and received usef More

by SueT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad
Feb 02, 2021 -

Gunn Honda responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. Thank you for choosing Gunn!

January 30, 2021

My first visit was not so pleasing, with the first service advisor, so I requested a different person, After I set up an appointment to take my car in for 2nd time of service Joe Esparza was awesome! More

by Rtblack22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Esparza
Feb 02, 2021 -

Gunn Honda responded

Thanks for letting us know. Glad to have you as a part of the Gunn family!

January 29, 2021

Fast, friendly and fair. Car runs so smoothly.Service Fast, friendly and fair. Car runs so smoothly. Service dept stayed in touch and kept me informed of all charges and recommendations throughout the p More

by shastalu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manny Morin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2021 -

Gunn Honda responded

Thank you for choosing Gunn! So glad you had a great experience.

January 25, 2021

Although I reserved an appointment time, I still had to wait 2 1/2 hours for an oil change/ tire rotation. I believe I was just placed in order of arrival without regards to an appointment. This was not More

by Loriedardis
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Dennis
Feb 02, 2021 -

Gunn Honda responded

We are truly sorry to hear that your experience was not up to the standards that we strive to provide. The needs of our customers are always our top concern. We would appreciate the opportunity to hear about your experience. Please reach out at your earliest convenience.

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