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Gunn Honda - Service Center

San Antonio, TX

4.8
2,105 Reviews

2,105 Reviews of Gunn Honda - Service Center

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January 05, 2021

I received excellent service from Rosa Rodriguez! She was prompt and very helpful. She kept me informed on the status of when my parts had arrived and when to expect my vehicle would be ready. Thank you Ms. More

by Mom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosa Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2021 -

Gunn Honda responded

Thanks for letting us know! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. Please let us know if there is ever anything we can do for you!

January 01, 2021

Once again service was efficient with quick turnaround time. Staff is always friendly and greet you with smiles. Joe Esparza was wonderful, keeping me updated! More

by Flo Carr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosa Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2021 -

Gunn Honda responded

Thanks for letting us know! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. Please let us know if there is ever anything we can do for you!

December 24, 2020

No one ever bothered to call when our car was ready and when I called I got an answering service that could only take a message that was never returned... I don’t know what has happened to the service depa More

by gofishin117
Customer Service
Recommend Dealer
No
Employees Worked With
Joe Toepfer
1.0
This rating includes all reviews, with more weight given to recent reviews.
December 24, 2020

I was having a slight issue with the car windows so I took the car to Gunn Honda. Toni Simpson, who is very courteous and helpful, knew what the problem was right away. Thru out the day he kept me abre More

by Gilbert I
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Toni Simpson
Feb 28, 2022 -

Gunn Honda responded

Thanks for letting us know. Glad to have you as a part of the Gunn family!

December 22, 2020

Service specialist called ahead to confirm, walked me through the process until I was comfortable, set reasonable expectations and over delivered! Joe was amazing and I will be a repeat customer. More

by josephroybal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Esparza
Feb 28, 2022 -

Gunn Honda responded

Thanks for letting us know, Joeseph. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. Please let us know if there is ever anything we can do for you!

December 16, 2020

Very efficient , and friendly. Robert Alaquine was professional and explained everything that was completed on my car. I could also hear the smile in Robert’s voice thru his mask. Thank you Robert k More

by Belinda Ramirez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Alaquine
Dec 17, 2020 -

Gunn Honda responded

Thanks for the great review! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. Thank you for choosing Gunn!

December 12, 2020

Joe Esparza is our service contact at Gunn Honda. He always takes great care of us but I do not see his name listed under the service names More

by E.Meadows
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Esparza
Dec 17, 2020 -

Gunn Honda responded

Thanks for the review! We’re glad we could provide a simple, stress-free experience for you.

December 12, 2020

Excellent service. I always take my car there for service. The employees are very nice and helpful. All precautions is being taken to keep customers and employees safe. More

by Eve
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Toepfer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2020 -

Gunn Honda responded

Thanks so much! We’re glad we were able to provide you with a great customer service experience.

December 11, 2020

There SERVICE is excelent, Mr Esparza is very friéndly, he is allways there yo help his Customer. Is easy ro contact him: I recomend him. More

by juarezguillermo927
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Denise Pendergrass-Esparza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Esparza
Dec 17, 2020 -

Gunn Honda responded

Thanks for letting us know! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. Please let us know if there is ever anything we can do for you!

December 11, 2020

It took a long time to initially drop off my car because the employee was chatting for a long time (15 minutes) with a customer. The service itself didn’t take that long after they started working on it bu More

by Dsa956
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alexis
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