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Gunn Honda - Service Center

San Antonio, TX

4.7
2,108 Reviews

2,108 Reviews of Gunn Honda - Service Center

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August 12, 2020

Scheduled service plus recall items Monica (our service advisor) did her ALWAYS OUTSTANDING job of taking care of our maintenance tasks. When we arrived for service, she told us of thre More

by Gregcass
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Monica Valague
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2020 -

Gunn Honda responded

Thank you for the positive feedback! It is important our customers feel completely confident with the customer service they received and it made us happy to read your review.

August 04, 2020

Terrible customer service with military. Manny, would not give me his last name, in service department would not budge to look up my service record to help me reset my clock. Stationed overs More

by macsix65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Giddings Brown
Aug 11, 2020 -

Gunn Honda responded

We are truly sorry to hear that your experience was not up to the standards that we strive to provide. The needs of our customers are always our top concern. We would appreciate the opportunity to hear about your experience. Please reach out at your earliest convenience. We'd love the opportunity to understand how we can better serve you moving forward.

August 02, 2020

We’ve been coming to Gunn Honda for over 5 years. Just bought a New Honda Pilot, our 2nd vehicle we bought there. Took it in for something we thought was wrong and they handled professionally as always. W More

by mluckey
Recommend Dealer
Yes
Employees Worked With
Howard Shorter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Toepfer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2020 -

Gunn Honda responded

Thank you for choosing Gunn! It is important our customers feel completely confident with the customer service they received and it made us happy to read your review.

July 30, 2020

Great Vehicle service and customer service. Got vehicle in and out in less than estimated time. Regret advisor did not offer discount on oil change. Forgot to bring my coupon received in the mail. Gunn is More

by MikeJ
Recommend Dealer
Yes
Employees Worked With
Monica Valague
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2020 -

Gunn Honda responded

Thanks for the great review! We’re glad we were able to provide you with a great customer service experience.

July 30, 2020

Monica Valague's and her service team have always provided me with 5 star service. She/her team have made me a life time customer. More

by Rosie154
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Monica Valague
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2020 -

Gunn Honda responded

Thank you for choosing Gunn! So glad you had a great experience.

July 27, 2020

This was a very advantageous visit, where all my needs were met, and the associate that assisted me, Rosa, was quite helpful in answering all the questions I had. More

by meg.gilson
Recommend Dealer
Yes
Employees Worked With
Rosa Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2020 -

Gunn Honda responded

Thanks for letting us know! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received.

July 25, 2020

Gunn Honda,Service is fantastic! Took my HRV in for servicing and was out in 20 minutes! Fast, friendly service advisors and technicians as well. More

by Drayno79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manny Morin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2020 -

Gunn Honda responded

Thanks for letting us know! We’re glad we could provide you with a great experience.

July 24, 2020

Joe with the team and his team did an excellent job with my Civic! Extremely professional! I will definitely be back should I need service More

by felixgalan
Recommend Dealer
Yes
Employees Worked With
Joe Toepfer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe with Red Team
Jul 27, 2020 -

Gunn Honda responded

Thanks for letting us know! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received.

July 23, 2020

Very professional and took care of my issue in a timely manner. Great service overall. Purchased both of my vehicles here as well. Thank you! More

by josuecampos411
Recommend Dealer
Yes
Employees Worked With
Joe Esparza
Jul 23, 2020 -

Gunn Honda responded

Thank you for choosing Gunn! So glad you had a great experience.

July 21, 2020

Professional and conscientious First time using Gunn Honda and I was pleasantly surprised. The service was excellent, the people were courteous, friendly, and got right to the point More

by Sotoodeh.lawrence
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Monica Valague
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2020 -

Gunn Honda responded

Thanks for letting us know! We’re glad we could provide you with a great experience.

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