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Gunn Honda - Service Center

San Antonio, TX

4.8
2,105 Reviews

2,105 Reviews of Gunn Honda - Service Center

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July 04, 2020

Toni was very accommodating. He knew I had another appointment and did everything he could to make sure I made it there on time. And I did!. He explained everything thoroughly and there were no surp More

by Diana
Recommend Dealer
Yes
Employees Worked With
Toni - 5 stars
Jul 09, 2020 -

Gunn Honda responded

Thanks for letting us know. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received.

July 03, 2020

Purchased both of our cars from Gunn and we've taken then there for over 5 yrs now to be serviced. The service team is always fantastic, especially Dennis in express services. We appreciate the emails with d More

by Givo210
Recommend Dealer
Yes
Employees Worked With
Dennis (in express service) 5 stars
Jul 07, 2020 -

Gunn Honda responded

Thanks for the great feedback! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. Thank you for choosing Gunn!

July 02, 2020

Chanti Vong had me taken care of and in and out in no time even with them being very busy. Appreciate the great service. Great service. More

by becka29
Recommend Dealer
Yes
Employees Worked With
Chanti Vong
Jul 07, 2020 -

Gunn Honda responded

Thanks for letting us know. Glad to have you as a part of the Gunn family!

July 01, 2020

Joe Esparza is a fantastic Service Leader! He is very professional, very caring, and very dedicated to taking care of all concerns! I am always so pleased with the technicians work! Plus they make sure More

by Happy Customer
Recommend Dealer
Yes
Employees Worked With
Joe Esparza
Jul 07, 2020 -

Gunn Honda responded

Thanks for letting us know! We’re glad we could provide you with a great experience.

June 27, 2020

The service was excellent, and Toni the service associate as well. He explain anything about how long it was going to take, and also kept in touch about the service that was done and the service that needed More

by tsmithfeagin
Recommend Dealer
Yes
Employees Worked With
Toni
Jun 30, 2020 -

Gunn Honda responded

Thanks for letting us know! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received.

June 26, 2020

Service department was efficient and professional. I had an appointment and my service was completed in a timely manner. They advised me on service items but didn’t pressure me to add on. More

by CH
Recommend Dealer
Yes
Employees Worked With
Alexsis in the service dept.
Jun 30, 2020 -

Gunn Honda responded

Thanks for letting us know! We’re glad we could provide you with a great experience.

June 26, 2020

Service department was kind, helpful, and willing to help even with no warranty on the vehicle. They were outstanding and upfront with the time and ability to do the work. More

by anoethr1
Recommend Dealer
Yes
Employees Worked With
Joe Toepfer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2020 -

Gunn Honda responded

Thanks for your positive review! Thank you for choosing Gunn! So glad you had a great experience.

June 26, 2020

Service was excellent! And I now have the app on my phone which will make it easy to check for maintenance and easier to schedule service appointments. Thank you Joe! More

by Flo Carr
Recommend Dealer
Yes
Employees Worked With
Manny Morin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2020 -

Gunn Honda responded

Thanks for letting us know. Glad to have you as a part of the Gunn family!

June 26, 2020

Another awesome experience at Gunn Honda with my Service Manager, Joe Esparza! He’s always conscientious, friendly, and helpful. The Assistant Service Director, Steve Harwood, is also always great to work w More

by Mark Liberatore
Recommend Dealer
Yes
Employees Worked With
Joe Esparza & Steve Harwood
Jun 30, 2020 -

Gunn Honda responded

Thanks for the great review! We’re glad we could provide you with a great experience.

June 25, 2020

Will never use this dealer again for service. Sent a coupon offering 50% off oil change and 20% on other services. Claimed it was either/or. Not true!! More

by raglenn9352
Recommend Dealer
No
Employees Worked With
Joe Toepfer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2020 -

Gunn Honda responded

We are truly sorry to hear that your experience was not up to the standards that we strive to provide. It is not our intention to disappoint the customer.

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