Gunn Nissan

Service issues rectified by excellent customer service **Update** 4/2015 - I was contacted directly by the GM at Gunn Nissan. He opened an investigation into my below referenced issue and explained Gunn ha **Update** 4/2015 - I was contacted directly by the GM at Gunn Nissan. He opened an investigation into my below referenced issue and explained Gunn has a zero tolerance policy when it comes to these sorts of problems. I returned the vehicle to him so they could review my concerns. Both he and the service manager inspected the vehicle and invited me out to the maintenance area (probably the cleanest shop I have ever seen) to look at the issues. Long story short was the vehicle had developed a very small leak in the areas initially mentioned, but it was not a leak that needed to be addressed immediately (as was indicated to me initially). I appreciate that they went over and above to provide excellent customer service and will definitely use them again in the future. ** Original Review** - 1/2015 I have purchased two vehicles from Gunn. I have enjoyed the buying experience and have no complaints in regards to the sales force. Since purchasing the first of our two vehicles from Gunn eight years ago I have had almost all service done through Gunn, including the majority of the oil changes. However, I recently had our 2007 Nissan Maxima in to fix an oil leak. I had been previously told by a mechanic from a local Oil Change place that the leak appears to be coming from an oil line near the oil filter, not a big issue at all. I dropped the vehicle off at Gunn, relayed the information about the oil line leak to the service manager and went on my way. I received a call 4 hours later identifying three leaks, one of which was the rear main seal. Total cost would be nearly $2,000 to fix them. To quote the service manager "the rear main seal was belching oil". This comment made me suspicious as I had noticed the leak for about a month (identified by a drip on the garage floor). For that entire month I checked the oil two to three times weekly and the engine never showed low oil on the dipstick. So the vehicle was definitely not "belching oil". I refused to have the work done and picked up the car. I took the car into an independent mechanic that came very highly recommended by several friends. I provided no back story on the vehicle, simply told him it was leaking oil. He identified the oil line near the oil filter, and indicated it was a very common problem for these vehicles (I would think the Nissan Dealership would know that as well). The total cost to fix the leak was $160 and took about 1.5 hours. The vehicle is now leak free, with no more drips on the garage floor. Honesty and integrity are important to me when choosing a mechanic and for the past 8 years that is what I thought I was getting at Gunn. Boy was I wrong. I am disappointed by this recent service experience and I doubt I will ever return to purchase a vehicle again. More

Great Customer Service My son purchased a 2014 Nissan Juke from here a couple of days ago. We were helped by Mr Osbaldo Gonzalez. He was very professional and knowledgable. My son purchased a 2014 Nissan Juke from here a couple of days ago. We were helped by Mr Osbaldo Gonzalez. He was very professional and knowledgable. He was also very courteous through out the entire time. He made us feel comfortable during the process of purchasing. This was the first time buying a car was easy and stress free. There was no hassle. One simple price is a great idea. We highly recommend this place and Mr. Gonzalez. More

Stopped by to look at new inventory. Was greated by a Salesman, but he did not provide a business card, so I do not remember his name. I inquired about a Nissan Rogue on display and the exterior color w Salesman, but he did not provide a business card, so I do not remember his name. I inquired about a Nissan Rogue on display and the exterior color was mustard yellow color- "Sahara Sun". I asked the salesman "that is the new Sahara Sun color, right? " He responded, "No, actually the Sahara Sun is Red", the color on that one is a gold. Which confused me greatly, since I just spend the better half of the morning searching online and viewing the new colors. I looked on the MSRP paperwork on the card windown and the exterior color was as I had thought, "Sahara Sun". Immediatly, I was discouraged with this salesman. If a salesman doesn't even know the name of the colors of the cars, how is he/she know the other ins/outs of the vehicles? He didn't even know the inventory..and whether or not there was such as thing as a Rogue SL AWD model. Then I asked him about a white 2014 Murano and if I could see the inside, since every vehicle on the lot was locked. The salesman responded, "well, the spec on that one is going to change in 2015". I didn't even understand the comment? I wasn't interested in what was going to come out in 2015. I wanted to see that particular vehicle. I just assumed he was lazy and did not want to bother to get the key to unlock the vehicle, so I could see the inside. I briefly scanned the inventory and left the dealership, with a very bad taste in my mouth. Sure, it's not the Dealership that discouraged me, but the salesman. However, every salesman is a reflection of the management and dealership. That guy was a glimpse of the customer service I was to endure, had I opted to buy a vehicle there. No way! More

ok, Gunn has my car again. heading to school on the bus shortly. they actually called me at 5:57 yesterday to tell me they found no problem whatsoever. The last time I became so agitated i just waited a r shortly. they actually called me at 5:57 yesterday to tell me they found no problem whatsoever. The last time I became so agitated i just waited a rather long while to come back and deal with these less than kind people. this was after they guy walked up to me and told me. that my keys did not work. he couldn't open the door. I told him it did. he disagreed. I walked outside with him, he was trying to open the wrong car. different color and different model as well as year. this isn't the first time Gunn Nissan does something like this. not by a longshot. ive been ignored and told "nothing is wrong we did the diagnostic" after the a/c compressor went out and leaked Freon and smelt horrible. FYI "we don't check that when we diagnose" so you can come back next week" funny. it was 100 degrees. they were clearly agitated with the rental they gave me. the service guy was less than helpful and left me rather annoyed with them FYI you have 12,000 miles to go back if say the a/c they just replaced wont stop grinding everytime you turn it on. after that its your problem. Never ever ever buying from Gunn again. Hopefully today will be better. i'll amend todays if it is but this was the first and second time I had this same issue. this is now the third time I have this issue. Just over a two year old car and its been rather annoying dealing with Gunn. I go to Firestone for everything else. just figured since the warranty covered this I should have it done. It doesn't feel worth it thus far. More

We registered our new Nissan out of state using A Gunn Nissan contractor. They inflated the fees, over-charged us for our state tax and delayed our license plates by 56 days. I have written to their C Nissan contractor. They inflated the fees, over-charged us for our state tax and delayed our license plates by 56 days. I have written to their CEO, but they did not answer letter. I have talked with several "managers" at Gunn Nissan and they are unable or unwilling to be of any assistance. WE feel they are a dishonest dealer that offers no after sales service. More