Gunn Nissan

Our experience is always pleasant here at Gunn Nissan. Other than the corporate required tour of the building we are already very familiar with and the iPad presentation I complained about last time we le Other than the corporate required tour of the building we are already very familiar with and the iPad presentation I complained about last time we leased in 2019, I had an excellent salesperson (Brandon) and his manager (Decatur) was very knowledgeable and friendly. Mohammad in finance was great as well! More

Love this dealership, I have purchased new vehicles from them in the last few years. I am pleased with them greatly. them in the last few years. I am pleased with them greatly. More

Charles was the associate that helped me with my car I bought a new Nissan kicks 2023 with all the bills and whistles and was very pleased Charles is very knowledgeable and this is the second car I bought bought a new Nissan kicks 2023 with all the bills and whistles and was very pleased Charles is very knowledgeable and this is the second car I bought from him More

It was a good experience overall. We had some miss understanding at the beginning but we sort it out. We had some miss understanding at the beginning but we sort it out. More

I am a very Pleased Gunn customer. .each experience have been amazing. I have encountered Such wonderful and kind Service personal with each visit. Thank you! Ms Morris .each experience have been amazing. I have encountered Such wonderful and kind Service personal with each visit. Thank you! Ms Morris More

Our experiences with the Service Dept. at Gunn Nissan is always great. They do a good job keeping you informed and our advisor Lauren was pleasant to speak to. Keep up the great work. God at Gunn Nissan is always great. They do a good job keeping you informed and our advisor Lauren was pleasant to speak to. Keep up the great work. God bless you. More

Steven Estrada was very helpful, courteous and informative. The dealership was nice and clean. The wait wasn’t long. informative. The dealership was nice and clean. The wait wasn’t long. More

I brought my car in for brakes but they were so thorough that they found an issue that saved me money in the future plus Gunn customer service was top notch that they found an issue that saved me money in the future plus Gunn customer service was top notch More

We went to the dealer service center because, after all, the Altima is a Nissan. The car needed a power steering pump. Eight days later, the service manager finally called to say it was ready. The charged the Altima is a Nissan. The car needed a power steering pump. Eight days later, the service manager finally called to say it was ready. The charged us $950 for three hoses--no power steering pump. We did not even leave the parking lot--not repaired. How did a technician miss what we already knew? It still needed a power steering pump. They admitted getting it wrong, but did not offer to refund any money, but we left it with them. After dealing with an extended warranty company, they finally installed the pump and said the car was ready again. And, they wanted another $650 for things they did that we did not ask for or authorized--items they would not explain. There was nothing else wrong with the car. All we wanted/needed was a power steering pump so we could use the car again. They service writer was unsympathetic. The next morning, after driving the car to work, the car was hemorrhaging antifreeze. We added water to get the car back to them asking that they fix the problem they caused. The service writer (Nate) responded with: "We don't do anything for free." That afternoon, they called and said it needed a new radiator and that would be $1250. When we carried the car in, it had no leaks of any sort. The service writer would not consider that they should fix what they caused. At this point, the car is undrivable after several weeks with them. We had it towed to another mechanic. He replaced the radiator for less than half what they wanted to charge us. The old radiator he removed had a dent in one corner. They damaged it--no other possible explanation. All in all, we ended up paying out almost $2000 needlessly. The power steering pump was covered by the warranty. We should not have incurred those kind of expenses especially when we did not make the mistakes/errors. Apparently, even if they break it or make a mistake, we pay for it. A good person accepts responsibility for their mistakes. We can only surmise they are not good people. More

One simple price made it very easy to complete the purchase. Frank was great to work with. purchase. Frank was great to work with. More