Gunter Chrysler Dodge Jeep Ram of Martinsville

I purchased a 2012 dodge charger from these guys. ... IF YOU PURCHASE ANY VEHICLE THROUGH THESE GUYS, MAKE SURE TO GO HAVE YOUR OWN TRUSTED MECHANIC TO GO THROUGH EVERYTHING ON THE VEHICLE. THE SERVIC ... IF YOU PURCHASE ANY VEHICLE THROUGH THESE GUYS, MAKE SURE TO GO HAVE YOUR OWN TRUSTED MECHANIC TO GO THROUGH EVERYTHING ON THE VEHICLE. THE SERVICE DEPARTMENT DOES NOT TAKE CARE OF YOU OR YOUR CAR. Even thought I had a 12000 mile warranty, every time I took the vehicle back to have something looked at, they consistently mis-diagnosed what was wrong in order to avoid fixing my car. They pushed off my conserns to avoid fixing it during my warranty. They also did NOT test drive this ride before seeling it to me. My tire rods are worn out making horrible noises, which can be heard while turning, they said was bearing, come find out, my whole tire rod(like I was telling them) was work out & I had to replace it. Along with my engine light constantly coming on, even with evidence/paperwork from auto zone scans showed that something is wrong with my converter (drivetrain, part of my warranty) they said was wear & tear even tho it was making the noise when I left lot after purchase. They tried saying it was my fault, even though was same noise when I test drove it. I let them know about the noise, even told finance company. Within an hour, Jay from the dealership calls me, said I messed up everything, & gone have bring car back. He instructed me to call finance company back, lie to them & say that the dealership fixed everything.. then told me to bring the car back, & they would fix any issues I had with it. Even after multiple trips to dealership, multiple workers looking at it, after multiple misdiagnosis, they still, to this day, have not fixed it. The service team does not listen to what you tell them is wrong, they cut you off, insisting they know exactly what you telling them.... But in the end, they didn't know & still didn't fix my car. Now, my warranty is out, so I have to pay out of pocket anyways to have it fixed. Even after multiple attempts DURING my warranty to get the dealership to fix it. Ofcourse the last time I went up to dealership, the old service manager didn't want to talk to me, so he sent me to speak to the new service manager, & that guy didn't know anything about the issues I've dealt with with them. So ofcourse he was to busy to speak to me about any issues. the sales girl also didn't know anything about the car, so she lied telling me the Bluetooth works... & It doesn't. Come to find out, the dealership knew this, & according to there information it's a computer piece, that cost like $800 to fix in order for the Bluetooth to work. So the sales people don't know xxxx about the cars they showing you. Also, during two of my visits to dealership, they broke my automatic window buttons for front. They just pop out now. IF YOU PURCHASE ANYTHING FROM THESE PEOPLE, PLEASE TAKE IT TO REAL MECHANIC TO HAVE IT CHECKED OUT BEFORE YOU TRADE MONEY, OR SIGN ANY CONTRACTS WITH THEM. I TELL PEOPLE DONT PURCHASE NOTHING FROM THEM, BC THEY JUST WANT YOUR MONEY, THEY DONT CARE ABOUT THE CUSTOMER. More

Good service great sales person did a great deal took a long time clean up took to long l was there 5hours to get the car long time clean up took to long l was there 5hours to get the car More

Joe, my service advisor was very informative and very responsive letting me know each day on the updates of my vehicle while it was in the shop. I was very impressed with his outstanding service and know responsive letting me know each day on the updates of my vehicle while it was in the shop. I was very impressed with his outstanding service and knowledge of the steps they were taking to make the repairs. More

Pleasant atmosphere great customer service easy schedule appointments goes above and beyond to help me with my car appointments goes above and beyond to help me with my car More

They were very helpful and they got me into the car I always wanted. They are very professional people. always wanted. They are very professional people. More

They are extremely professional, fast and very friendly. I been there several times always the same. I been there several times always the same. More

A+This dealership is well ran.Excellent customer A+ This dealership is well ran. Excellent customer service, sales, and staff! Very pleased with overall experience! I bought a Diesel Jeep A+ This dealership is well ran. Excellent customer service, sales, and staff! Very pleased with overall experience! I bought a Diesel Jeep Gladiator!!! More

Service manager and technician was very professional and explained service on on my truck . Thanks and great job explained service on on my truck . Thanks and great job More

Great Service! I will return again . Nice place to get service done! Also i would recommend to friends. service done! Also i would recommend to friends. More

Good people that help you and they was pretty fast. They went over what they had done to the car and how much it cost me. went over what they had done to the car and how much it cost me. More