Gunther Mazda

I worked with Cruz Santamaria at Gunther Mazda on the purchase of a 2026 Mazda Miata Grand Touring with a manual transmission, obviously, because what kind of idiot buys a Miata in automatic? From my purchase of a 2026 Mazda Miata Grand Touring with a manual transmission, obviously, because what kind of idiot buys a Miata in automatic? From my first conversation with Cruz, he was sincere, genuine, and refreshingly straightforward. We did not make a deal the first time we spoke. I told him I wanted to shop around, and he did something apparently revolutionary in the car business: he let me. No incessant phone calls. No “What can I do to get you into this car TODAY?” No pressure disguised as friendship. He respected the fact that I am an adult capable of making my own decisions. When I was ready, I came back to him. We talked numbers, I told him where I needed to be, and we reached a price that I thought was fair and that I was comfortable with. His response was basically: “Great. What else do you need from me? I will get the car ready. Come down and we will take care of the paperwork.” And here is the part that says a lot about Cruz: it was his day off. He was still willing to meet me whenever it worked for me and make sure everything was ready. Not because he was trying to force the sale across the finish line, but because that is simply how attentive and devoted he is to the people he works with. Buying a car is a big deal. If I go out to dinner and spend a couple hundred dollars, I expect to have a great time. When I am spending tens of thousands of dollars, the experience should be more than tolerable. It should actually be exciting. Buying a car like a Miata should be fun. Cruz understood that. He listened when I spoke, and he never tried to manufacture urgency or push me toward a decision. He is very relational. He genuinely wants you to have a good experience, not just while you are sitting at the dealership signing papers, but six months or a year later when you are still enjoying the car. That is what stood out to me. Cruz is not just interested in whether you buy a car from him today. He cares whether you are happy that you bought it tomorrow. He wants you to come back, whether it is for service, another car someday, or simply to stop in and say hello. It also helps that Cruz genuinely loves cars. He is knowledgeable, personable, a good listener, and, perhaps most importantly, he laughed at my jokes with an enthusiasm that I choose to believe was completely sincere. By the time I drove away, I did not feel like I had just completed a transaction with a salesman. I felt like I had bought a car from someone I trusted and genuinely enjoyed spending time with. I consider Cruz a friend now, and that probably says more about the experience than anything else I could write here. Cruz Santamaria is officially my second-favorite Cruz, behind Penélope Cruz. But if you are looking to buy a Mazda, he is unquestionably my #1 Cruz. Highly recommend. More

A huge two thumbs up to Daniel at Gunther Mazda! He helped my wife and me secure an unbeatable lease on a new 2026 Mazda CX-50 Premium. We received quotes from three local Mazda dealerships for the He helped my wife and me secure an unbeatable lease on a new 2026 Mazda CX-50 Premium. We received quotes from three local Mazda dealerships for the same vehicle, and no one could come close to Gunther Mazda’s offer. Not even the dealership we had worked with for many years. From beginning to end, Daniel was transparent about every number, patiently answered all of our questions, and never pressured us to buy or lease. The entire process was smooth, efficient, and professional. The six complimentary oil changes included throughout our three year lease is an added bonus! Thank you, Daniel, for making this such a positive experience. My wife is thrilled with her new CX-50, and we will definitely return to Gunther Mazda when it is time for our next vehicle. Ten stars for Daniel and the entire Gunther Mazda team. Daniel is the man! More

From a Miami Dealership Nightmare to a Dream Come True! Thank You, Bob Fanucci and Gunther Mazda! Trust our bitter experience: finding an honest car dealership in the Miami area is a nightmare of a qu Thank You, Bob Fanucci and Gunther Mazda! Trust our bitter experience: finding an honest car dealership in the Miami area is a nightmare of a quest. At previous places, we were literally bullied, hit with artificially inflated car prices, and aggressively pressured into buying services we didn't need. We were completely exhausted and had almost lost all hope. But what the team at Gunther Mazda (1800 South State Road 7, Fort Lauderdale) did for us completely restored our faith in people! It all started late in the evening when we filled out an online credit application. They called us back promptly, and when we arrived at the dealership the next day, there she was—our stunning blue Mazda 3 waiting for us right by the entrance. The car was sparkling clean, absolutely spotless, as if inviting us to take the wheel. We immediately went for a test drive and fell completely in love with it. But the true guardian angel of this deal was an incredible human being and the absolute best Internet Sales Manager—Bob Fanucci. After all the horror we went through at other dealerships, Bob just looked at us and calmly said, "Guys, it’s all good, we’re going to figure this out right now." And he didn't just promise it—he went ahead and did it! Bob secured the absolute lowest, most favorable interest rate for us, without a single ounce of pressure or hidden fees. We honestly never expected such a sincere, human, and highly professional approach. Just a couple of hours after arriving, we were already happily driving home in our brand-new blue Mazda 3. Gunther Mazda delivers the absolute best service, and we definitely have a benchmark to compare it to. If you want to experience the pure joy of buying a car without being ripped off—forget about other Miami dealerships. Go straight to Bob Fanucci. He is a man of his word who doesn't just sell cars, but brings people peace of mind and makes dreams come true! Bob, thank you for your massive heart! From now on, we are your customers for life! More

Todo resultó perfecto y la atención de Lisseth Cardenas y de Nelly Rodríguez fue de lo mejor excediendo nuestras expectativas. Recomendamos plenamente este consesionario. de Nelly Rodríguez fue de lo mejor excediendo nuestras expectativas. Recomendamos plenamente este consesionario. More

I had a great experience purchasing my new 2026 Mazda CX-50 from Gunther Mazda. Daniel Cifelli was professional, helpful, and made the process simple, honest, and hassle-free. I appreciated how comfortab CX-50 from Gunther Mazda. Daniel Cifelli was professional, helpful, and made the process simple, honest, and hassle-free. I appreciated how comfortable and straightforward the experience was from start to finish. Thank you to Daniel and the Gunther Mazda team for the excellent customer service. I would definitely recommend them. More

Very disappointed. My wife had an appointment this morning at 8:00 a.m. to have her oil changed. Right now it's 10:00 a.m., 2 hours have passed, and she still doesn't k My wife had an appointment this morning at 8:00 a.m. to have her oil changed. Right now it's 10:00 a.m., 2 hours have passed, and she still doesn't know when they're going to change her oil. They tried to sell her a tire rotation, air filter replacement and some other items for about $250 and we declined. Not sure if this has anything to do with the punishing waste of time she is encountering 2 hours after she declined the extra service. When booking an appointment, I suggest you confirm that you will be serviced within a reasonable time as compared to your appointment time. More

Gunther Mazda is a HORRIBLE Place. I have a Mazda CX-9 Signature Ed 2022. The dealer would NOT honor the brakes they put on my car that we Faulty, and in turn they ruined my rotors. A I have a Mazda CX-9 Signature Ed 2022. The dealer would NOT honor the brakes they put on my car that we Faulty, and in turn they ruined my rotors. After 3 months they were making noise and I brought it back and they stated "I MUST BE an aggressive driver" They kept it in the shop for over a week because they didn't want to cover the cost of replacement, the reason it took so long is they were waiting for Mazda to cover the Cost. They are a Contractor ,TO PROVIDE the service and they DO NOT make any MONEY from "Warranty Maintenance" so they don't want to honor it. I was SO upset, they provided me a loaner car that I was not familiar with, and I had an accident going to a funeral ! When I returned the car they didn't even ask if I was hurt, all they wanted was money. The manager Mike was so indifferent. Horrible experience. Then when you call Mazda customer service all they do is say oh here's a credit voucher to go back and get taken advantage of again....This was my experience with Gunther Mazda More

Very dishonest. Do not care about losing their customers. Sneaky tactics. I went in for an oil change and also had an issue with my Mazda CX5 where the display scree Do not care about losing their customers. Sneaky tactics. I went in for an oil change and also had an issue with my Mazda CX5 where the display screen kept randomly changing to different stations and screens, all on its own. The assistant manager Mr. Ortiz tells me this is a normal thing with these vehicles. Says that when it gets hot outside, it causes the outer screen to make contact with the inner screen causing it to change screens. I found that very hard to believe because I put my a/c on 65 and even at night with the a/c on it was happening. He went on to say they have a kit that is like a compound that they place between the two screens so they don’t make any contact. He tells me not to worry he can get it covered and gave me a smile and a thumbs up. After a couple of hours I get called up to sign paperwork and there’s no mention of them doing anything about the screen. I wk over to Mr. Ortiz and he tells me to call him the next day. I called and he said I will need to pay $70. So he didn’t get it covered. Later I get an email for a survey asking how my service visit went so I explained in the review. Me. Ortiz calls me after seeing the review and questions me on why I posted my review so I told him I posted what happened. He said to me that when people post negative reviews we have a meeting and decide if the customer is worth keeping and doing the repair or losing the customer and said he is not going to cover it. As it turns out, after reading a public forum online with people that own Mazda CX5’s said they had the same issue and it was a programming issue and was fixed. I then called a different dealership and told them the issue I was experiencing and the rep told me it is a programming issue. Avoid being scammed by this service department at this location. Go to a different one as they are independently owned. I suggest the one in Coconut Creek or one closer to you. When a manager basically tells you outright that they prefer losing you as a customer rather than assist you, all because you voiced your opinion in their in survey…..You should realize at that point that they are shady and practice unethical practices. I also brought it up to the service manager Mike Yonak and he pretty much echoed the same thing his assistant did. More

As much as I dislike car shopping, Joel Badio made the experience smooth and effortless. He was kind, patient, and addressed all my questions without hesitation. Joel was honest, friendly, and transparent experience smooth and effortless. He was kind, patient, and addressed all my questions without hesitation. Joel was honest, friendly, and transparent throughout the entire process. If you're in the market for a Mazda or VW, I highly recommend reaching out to Joel Badio. He will make the process easy, and you'll feel great about your purchase when you drive off in your new car. Thanks, Joel – I truly appreciate everything you did! More

I DO NOT RECOMMEND DOING BUSINESS WITH THIS DEALERSHIP! I was a customer of this dealership for almost five years, leasing three different Mazdas from them and always getting maintenance done at this lo I was a customer of this dealership for almost five years, leasing three different Mazdas from them and always getting maintenance done at this location. Not anymore! Short story: I brought my brand new 2024 Mazda CX-90 PHEV to Gunther Mazda in Fort Lauderdale for a SERIOUS safety recalls (out of many) which they did complete. However, since then, I’ve experienced additional issues — both related and unrelated to the recall. Despite having a case number with Mazda corporate costumer care and explaining my concerns clearly, the service team at Gunther Mazda consistently dismissed them, insisting the car was perfectly fine and sending me away without resolving anything. Even though the recall was fixed, the problems with my vehicle have worsened since the service visit, and I had to spend another two days at the dealership with no solution. This car isn’t safe to drive! Instead of addressing these ongoing safety concerns and new issues, they’ve ignored me, showing a lack of professionalism and commitment to customer care. How can one trust a company that doesn’t even handle the paperwork correctly? The car is 24’ CX-90 PHEV but the paperwork states that my car model is a Mazda RX-3 (see attached photos). This model was produced from 1971 to 1978! I asked them to fix it, but they claimed it’s auto-populated in their system and that they can’t do anything about it. If you’re looking for a service center that takes your concerns seriously and provides thorough, reliable service, Gunther Mazda is not the place! A waste of time and money! Look elsewhere! More