Gunther Volkswagen of Coconut Creek

Go service your car someplace else. The factory defective sunglass holder in my car, obstructs my rear view mirror beacuse it will not stay closed so it had to be replaced. I made an appointment to REPLACE I sunglass holder in my car, obstructs my rear view mirror beacuse it will not stay closed so it had to be replaced. I made an appointment to REPLACE IT. Came to my appointment waited 3 HOURS and then was told that the part is in backorder. Oh and here's the wonderful fix they did on my less than 6 month old car. Absurd. More

Extremely poor service.Took 10 minutes for advisor to come to car. Refused to honor wait service for 2 yr service even though I had received an email confirmation the night before confirming this was to come to car. Refused to honor wait service for 2 yr service even though I had received an email confirmation the night before confirming this was to be a wait service. Asked to see Service manager but was sent to a Dispatcher who told me that it did not matter that I had a wait confirmation. I was told car would not be ready till end of day 5 or 6PM. This was at 9:45AM the time of my appointment. After arguing with her she finally said she would put me into the rotation but would take 2 to 3 Hours. Since I live 35 miles away I decided to stay. After 3 hours the service writer said the car was completed and I could get my keys at the cashier. I drove out of the Dealership and after about 1 mile I glanced at the dashboard and saw one of my tires was indicating low pressure. I had Gunther rotate the tires and even though they said they checked tire pressures on the invoice it was obvious they had not. I also saw they had failed to place the next service reminder decal on the windshield. I turned around, when back to the dealership and was told my Advisor was at lunch. They More

Sales-“manager” Jeff Forman physically threatened and yelled at my wife and I after he lost a sale. Unacceptable and unprofessional. Don’t shop Gunther vw. Will go to a big dealership like Rick Case, sin yelled at my wife and I after he lost a sale. Unacceptable and unprofessional. Don’t shop Gunther vw. Will go to a big dealership like Rick Case, since I’m still in the market for a car) where they actually try to make a sale and don’t disrespect a customer (would have been a repeat customer). If they couldn’t close the deal don’t take it out on the customer. No I’m happy to tell my story to anyone that will listen so they don’t experience Jeff Form a at Gunther VW of Coconut Creek. They tried to say they gave me a discount but when I went home I found out it was the listed price at Rick Case lol More

This place is a total scam! Seriously these people treat you like a number! Waste my valuable time. Manipulating sleazy sales people who seriously are desperate and in turn become shady and dishonest! Freak you like a number! Waste my valuable time. Manipulating sleazy sales people who seriously are desperate and in turn become shady and dishonest! Freaking salesman didn’t have the decency to even meet with us after making the deal and then changing the terms! Please protect yourselves from these establishments!! Hanson is the salesperson and he sent his brother to do the dirty work! Unprofessional!! More

I cannot say enough good things about this place. I just bought my new (used) car from them and I couldn’t be happier with my experience! Sam Yucel was my sales specialist. I spoke to him on Sunday about a bought my new (used) car from them and I couldn’t be happier with my experience! Sam Yucel was my sales specialist. I spoke to him on Sunday about a car I saw listed with them. It was not through service or detail yet but he was extremely accommodating and pulled the car so I could take a look at it Monday since that was the only day available for me. They (Dewey Klein was the sales manager) gave me a great price, and what I was hoping for, on my trade-in and on the car I was purchasing. They worked quickly and efficiently and there was no need to haggle back and forth. Sam was hard working and made sure I was pleased and well taken care of. There were two minor things I addressed with him on the car I was purchasing and he made sure all was fixed. It was fully serviced and detailed and I was able to pick it up the next day. I’ve never had an experience like this - very smooth and easy! I will definitely recommend this dealership to anyone in the market looking to buy a new or used car! More

Horrible experience with service department! Purchased a 2018 Tiguan in Feb, so we’re new customers and we will never go back!! When we made the appointment we told them we would need a ride home which they 2018 Tiguan in Feb, so we’re new customers and we will never go back!! When we made the appointment we told them we would need a ride home which they said ‘no problem’, but failed to say that it is a shared ride and that there maybe a wait. This morning there was an hour wait for a ride home, my wife couldn’t wait that long, so she walked home! After the car was there the whole day, we went there at 5:45 because there was no communication from advisor (left 2 messages and a text message, no reply) to find out that nothing was done! Went to speak to David Klause, Service Manager and when he saw my logo’d work shirt he ‘assumed’ that I was a sales person and said he wasn’t available because it was after hours! This was the worst example of customer service that we have ever experienced! More

Zero stars!Carlos Jimenez, one of their Sales Manager Zero stars! Carlos Jimenez, one of their Sales Manager not only raised his voice on the phone but hung up on me. He obviously does not know the rule Zero stars! Carlos Jimenez, one of their Sales Manager not only raised his voice on the phone but hung up on me. He obviously does not know the rule of thumb, customer is always right, therefore treat customers with respect. Very unprofessional! More

Worst service department ever! Very sloppy and incomplete repair of sunroof. Missing items from car including car mats. Advisor, manager, and GM never returned calls. repair of sunroof. Missing items from car including car mats. Advisor, manager, and GM never returned calls. More

We were lied to We were lied about the trim around the windows of the used VW we bought. We were told it was was build up, but it actually is damaged and will cost ov We were lied about the trim around the windows of the used VW we bought. We were told it was was build up, but it actually is damaged and will cost over $3000 to fix. So disappointed. More

Buying a car is a process in & all of itself. I’m thankful that I got to work with Sham Balkiss & he made the process of buying a car on my own smooth & simple. He knew what I was looking for & answe thankful that I got to work with Sham Balkiss & he made the process of buying a car on my own smooth & simple. He knew what I was looking for & answers any questions I had. He’s very knowledgeable at what he does. He got me the right car for my lifestyle & in the price range I was looking for. He went above & beyond your average customer service. Everyone from the time you walk in the front door to leaving was kind. Thank you Gunther Volkswagen for making me apart of the family with my new car that I absolutely am in love with & never saw myself in. You guys are amazing. More