Gunther Volkswagen of Fort Lauderdale

Misrepresented what was included until after car was purchas Smooth operator salesperson and general pre owned sales manager. Really so friendly up front and now that they lied about an important feature, they a Smooth operator salesperson and general pre owned sales manager. Really so friendly up front and now that they lied about an important feature, they are lying even more. In my entire life of buying cars have I met such deceitful car salesman. They are completely fabricating the truth. Beware of smooth talkers and liars. Try another dealership, where perhaps you will get what you pay for! More

Overpaid, do not explain all the numbers. Purchased a used vehicle that was overpriced due to Gus Menchaca sales tactics. Once in his office he never explained exactly all the fees and what wa Purchased a used vehicle that was overpriced due to Gus Menchaca sales tactics. Once in his office he never explained exactly all the fees and what was the sale price of the car. He just said work with the bottom price while he left a lot of blank spaces on the contract. We went back and forth on the sale price for a while and after an hour of them holding my trade in keys, being pressured, not having the correct figures in front of me. Did the deal. After I noticed they used my trade in to add more useless fees and bring up the sale price of the car. Ended up paying $4000. + More than I should have. Also they said all the maintenance was done on the car, It wasn't according to the dealer they took it too missing the 30,000 mile service. They were nice enough to change the battery, they topped of the tank and we're going to touch up the car. I had purchased another car from Gunther Mazda three years ago, but will not go back. they have lost my business for good. Also I just picked up the retail purchase agreement on 2/20/15 and the cash price on the order is different from the finance paperwork. Please look into this and get back to me. Nelson P. The first Generation Gunther Family would not be pleased. More

go somewhere else No one calls you to let you know the status of your car and when you call there is always some excuse. The car was supposed to be ready after 3 busine No one calls you to let you know the status of your car and when you call there is always some excuse. The car was supposed to be ready after 3 business days, then 4 after we dropped the car off. They have had the car 10 business days as of today. At this point I wouldn't be surprised if someone is driving around in my car. STAY AWAY THIS PLACE IS A JOKE!!!!!! More

Jasmin is a joy to work with. I went in to see Jasmin after scheduling to see her via the internet (she works in internet sales). She was very straightforward with us and had every I went in to see Jasmin after scheduling to see her via the internet (she works in internet sales). She was very straightforward with us and had every question we could come up with answered by herself or someone else if she was unsure (of random VW facts). Jasmin offered us coffee upright and did everything in her power to give us the best deal we could. Even though I did not go through with the sale, she was extremely courteous upon my decision and even offered to fill up our gas tank for making the 1hour+ drive! More

Best dealership experience! We had a tight budget and time frame to purchase a car and Yogi Gunther went out of his way to meet our needs. Because of his attention to detail and We had a tight budget and time frame to purchase a car and Yogi Gunther went out of his way to meet our needs. Because of his attention to detail and personal touch, our experience was outstanding! More

Jose Saldana in service treated me well. Auto service organizations are more often than not lambasted and not praised. In my case, Jose Saldana the Assistance Service Manager at Gunther trea Auto service organizations are more often than not lambasted and not praised. In my case, Jose Saldana the Assistance Service Manager at Gunther treated me well during my last visit with my 2007 GTI. He actually helped me out addressing an ignition coil problem that was related to an earlier recall - Jose went out of his way to get my car fixed at a reasonable cost where VW of America wouldn't help me at all. Kudos Jose - Thank you - John A. - Black 2007 GTI - 008444 More

Will NEVER Recommend! Purchased the car at Gunther VW and have been a loyal customer servicing my car there for 7 years. Brought the car in for a recall on the driver’s air Purchased the car at Gunther VW and have been a loyal customer servicing my car there for 7 years. Brought the car in for a recall on the driver’s airbag wiring. They improperly repaired the recall and the issue got progressively worse. 5 Repair visits later they have “fixed” several different parts to the driver’s airbag system NEVER solving the problem. 4th Time I brought in the car they charged me $250 to repair the driver’s airbag bottom seat harness. 4 Days later the problem started again! I had to place a stop payment on my credit card and bring the car back in once again resolve the same issue. This led to me believe that they have no idea how to fix the problem and are playing a game of trial and error at my expense and my family’s safety. At this point I contacted VW of America. They assigned a regional representative and opened a workmanship concern. When I brought the car in for the 6th, yes, the 6th time for the same issue they started showing me photos from the previous redo-repair explaining that my wires were “chewed”. Um… sounds sketchy – they never told me about this at the last visit when the “chewed” wires were repaired or showed me photos. Do they expect me to believe those photos are from my car?! Then they proceeded to tell me that in order to repair the car the 6th time their last resort was replacing the driver’s airbag harness in the back of the seat and it is going to cost me over $800. I contacted VW of America in order to speak with the regional rep assigned to my case which was absolutely a waste of time and no help! VW of America has no empathy or concern for their customers! They approach the situation in defense of the dealership insisting that they can do no wrong. VW of America also insisted that because repair #5 had been fixed due to an outside cause (supposed “chewed” wires) they would not cover the expense because it was no longer a recall concern. I now know that those “chewed” wires were Gunther VW’s dishonest way to get rid of me. I am severely disappointed in VW’s response toward fixing a safety issue that may be the difference between walking away from an accident or not. In addition, the management (with exception to my service advisor) at Gunther VW is dishonest and lacking in customer service skills. I can no longer trust their work on my vehicle and will not be returning. Gunther VW should be disappointed to have lost such a loyal customer. I WAS the perfect candidate to recommend Gunther VW and the VW brand, but after such a negative experience and VW not backing their product I could NEVER do such a thing. More