Gunther Volkswagen of Fort Lauderdale

Will NEVER Recommend! Purchased the car at Gunther VW and have been a loyal customer servicing my car there for 7 years. Brought the car in for a recall on the driver’s air Purchased the car at Gunther VW and have been a loyal customer servicing my car there for 7 years. Brought the car in for a recall on the driver’s airbag wiring. They improperly repaired the recall and the issue got progressively worse. 5 Repair visits later they have “fixed” several different parts to the driver’s airbag system NEVER solving the problem. 4th Time I brought in the car they charged me $250 to repair the driver’s airbag bottom seat harness. 4 Days later the problem started again! I had to place a stop payment on my credit card and bring the car back in once again resolve the same issue. This led to me believe that they have no idea how to fix the problem and are playing a game of trial and error at my expense and my family’s safety. At this point I contacted VW of America. They assigned a regional representative and opened a workmanship concern. When I brought the car in for the 6th, yes, the 6th time for the same issue they started showing me photos from the previous redo-repair explaining that my wires were “chewed”. Um… sounds sketchy – they never told me about this at the last visit when the “chewed” wires were repaired or showed me photos. Do they expect me to believe those photos are from my car?! Then they proceeded to tell me that in order to repair the car the 6th time their last resort was replacing the driver’s airbag harness in the back of the seat and it is going to cost me over $800. I contacted VW of America in order to speak with the regional rep assigned to my case which was absolutely a waste of time and no help! VW of America has no empathy or concern for their customers! They approach the situation in defense of the dealership insisting that they can do no wrong. VW of America also insisted that because repair #5 had been fixed due to an outside cause (supposed “chewed” wires) they would not cover the expense because it was no longer a recall concern. I now know that those “chewed” wires were Gunther VW’s dishonest way to get rid of me. I am severely disappointed in VW’s response toward fixing a safety issue that may be the difference between walking away from an accident or not. In addition, the management (with exception to my service advisor) at Gunther VW is dishonest and lacking in customer service skills. I can no longer trust their work on my vehicle and will not be returning. Gunther VW should be disappointed to have lost such a loyal customer. I WAS the perfect candidate to recommend Gunther VW and the VW brand, but after such a negative experience and VW not backing their product I could NEVER do such a thing. More

disappointed big time He took my car in for touch up and detailining the car. When i went to pick up the car.nothing has done to the car. Why you take the the if you are no He took my car in for touch up and detailining the car. When i went to pick up the car.nothing has done to the car. Why you take the the if you are not going to do anything. More

Bait and Switch We turned in a leased 2011 VW for a leased 2014 and were told there would be no turn-in fees. They lied; we received a bill from VW Credit for $2,300 We turned in a leased 2011 VW for a leased 2014 and were told there would be no turn-in fees. They lied; we received a bill from VW Credit for $2,300. VW of America would not help, saying they needed to protect their dealership. Even with a discount from VW Credit, we still had to pay more than $800 out of pocket to avoid a lengthy collection situation. The sales manager at Gunther would not return any of my three voice mail messages. This is a shabby outfit that did not live up to its commitment. We have purchased our last Volkswagon. More

Plantation Gunther Sends the Message, Go somewhere else! I recently purchased a 2004 VW Jetta for my wife. We love the car, however as with all used cars, there are things to fix. While trying to remove the I recently purchased a 2004 VW Jetta for my wife. We love the car, however as with all used cars, there are things to fix. While trying to remove the left front wheel I ran into the security lug nut. I looked all over the car but the security lug nut socket was not there. I checked the rest of the lug nuts and fortunately it was the only tire with a security nut. My wife drove the car to the Gunther VW Dealer on US 441 in Plantation, FL. It is only about a mile from my house. They charged her $39 to remove the lug nut. It was literally a 2 minute job. They could have used the incident to reach out to us as future customers. Instead, we felt like they were telling us to go somewhere else next time. We certainly got the message loud and clear. I have heard good things about German Car Depot in Hollywood. We will try them next time. More

Luis G. is FANTASTIC!! In all honesty if there is ever an issue I highly recommend going to Luis Gonzalez at Gunther VW. Always ready to help, his customer service is outsta In all honesty if there is ever an issue I highly recommend going to Luis Gonzalez at Gunther VW. Always ready to help, his customer service is outstanding. Very professional, and knows exactly what to say. I know when Luis is there I'm in good hands!! :) More

The sales team is professional and courteous, but once Finance and management gets involved things change. I purchased a car, paid for it, and when is time to leave the lot, "management" showed up and Finance and management gets involved things change. I purchased a car, paid for it, and when is time to leave the lot, "management" showed up and did not let me take the car, and was looking for a inspection fee, or sell additional certification or extended insurance. Next day, the story was different and I could only buy the certification CASH (now that is weird). At the end I was able to drive of with my car and it was the end of it. But being embarrassed and disappointed is never good. No one that is buying a VW need to go though this. In 2010 a similar situation happened when I was trying to return my leased Passat and get a CC. I went 3 times and when it came time for the numbers I always felt there was something wrong. The CC announced was not available, extra fees.... I was about to change brands, when I went to a different VW dealer (Not Gunther) and there was no games. I am happy with my CC until today. I will keep driving my VW far from Gunther. This is my 5 VW. More

Jose Saldana is the BEST Volkswagen Service Representative!! It could be a minor or major repair work for my Pre-Certified Used 2008 Passat Turbo 2.0 and I know the service will be impeccable. Representative!! It could be a minor or major repair work for my Pre-Certified Used 2008 Passat Turbo 2.0 and I know the service will be impeccable. If I leave a message on his voicemail - he always returns my call the same day - WOW! Thank you so very much - Jose Saldana and Gunther Volkswagen!! More

Saw an ad for a Passat from Shumacher, WPB for $ 199 per month, no money down.Since I live in Hollywood, I went to Gunther, showed him a copy of the ad, and asked if he could match it. He said SURE! Bottom month, no money down.Since I live in Hollywood, I went to Gunther, showed him a copy of the ad, and asked if he could match it. He said SURE! Bottom line, I drove out with a Jetta(lesser model) for far more than $199, plus they took my car worth $5000.00 as a trade in. I went back the next day to try to fix this, and from there it was downhill all the way.Now they are offering me a passat for $369.00 per month, and I stilll can't get my car back. Also, they did not give me a copy of a lease, so I don't even know what I signed for. They tell me that the lease is for 4 years!, which means that I pay for 3/4 of the car in 4 years. Stay away from these people. They are unscrupulous! More

I was recently involved in a rear end collision that was not my fault in early January. I decided since I purchased my vehicle from Gunther Volkswagen of Coconut Creek that I would be taking my vehicle to G not my fault in early January. I decided since I purchased my vehicle from Gunther Volkswagen of Coconut Creek that I would be taking my vehicle to Gunther Collision (a branch of Gunther Volkswagen of Fort Lauderdale). I was initially quoted 2 weeks on the repair which in then turned into 4 weeks with no update and costed me over $1000 in rental car fees. Upon initial review of the vehicle, I noticed there was moisture on the inside of the tail light and that the foam covering under the rear passenger tire was just hanging out. The service representative immediately had them tack it up into the body of the vehicle and said that the moisture should go away tomorrow. With over $4000 paid out from my insurance company, wouldn't you take care of the customer? Guess what? The moisture never went away! That is a safety hazard! So once again I had to drive back from Boca Raton to Gunther Volkswagen of Fort Lauderdale and have the tail light replaced. I also noticed that my vehicle was wobbling at higher speeds on the highway which once again they failed to appropriately test and address all the issues with the vehicle. I arrived back and immediately spoke to the Manager. He was unwilling to address the wobbling issue and stated that he can do an alignment, but if it was not unrelated to the accident. So I ended up speaking to Ron Verdetto of Gunther Volkswagen in Fort Lauderdale (who also supervises Gunther Collision) and once again asked me to take the vehicle back to Fort Lauderdale, I said no. I then spoke to Pete, Shop Foreman at Gunther Volkswagen in Coconut Creek who addressed my issue. So I thought great, I never have to see these people again. But then it happened... Living in Florida, we have severe rain and thunderstorms during the summer. I started noticing that rain was leaking into my vehicle, causing all of my carpets to completely soaked and generate a disgusting and repulsive smell. Once again, Gunther Collision in Fort Lauderdale failed. I immediately notified them of the issue and took the vehicle back. The original service representative that handled my issue said it would be done in two hours. I said what? You need to clean, dry and water test the vehicle to appropriately address the issue. I literally had to complain and complain until I could get a rental car from them. I spoke to Ron Verdetto again who stated that he would take care of me and that he apologized for the inconvenience. I still was not happy and left a message for Jay Gunther who is the owner of the dealership and did not even give me the decency of calling me back or contacting me. So in the next few days, I received a call back and said the car was ready. Once again, I drove back and found there was still water in the wheel well of the vehicle! I was fuming at this point and requested to have everything documented regarding the repairs of the vehicle as ever since the issue with the water they did not document anything for me. I waited a few days and came back again and found that there was moisture ONCE AGAIN in the tail light. I left the vehicle and on the next day it was addressed. Absolutely no satisfaction in this situation. It took me over FIVE times to get this addressed. What kind of service is this? I myself am an Internet Marketer and I work heavily in customer service. I would have never treated a loyal customer like this after purchasing 3 vehicles from Gunther. I will NEVER purchase a vehicle from any of Gunther's dealerships and I will NEVER purchase a Volkswagen vehicle ever again and nor should you! More